Ratings based on 86 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby Kathy from Seattle
BewarePosted Oct 8, 2013
We arrived after a long flight with two year old twins. The front door was in the process of being fixed, caution tape across the front, we were greeted with the smell of tobacco in the lobby.. When we found the front desk (through an unmarked door) we were informed that the cribs we had requested weren't available. We asked that the another Extended Stay in the area be checked for cribs, they had none. We quickly got on the phone to another hotel. The customer service was dismal. The lobby was dirty. I wouldn't recommend this hotel to anyone.
Jan 11, 2013 by Manager
Kathy - Thank you for taking the time to write a review of your stay. I sincerely apologize that the front door was under repair and the lobby smelled like smoke. I also want to apologize for the fact we did not have a crib for your children. In response to your feedback, I am looking into purchasing cribs for this property. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
for Everyoneby A verified traveler
nice hotelPosted Sep 14, 2013
Pros: friendly staff
Location: great location
very comfortable hotel, pleasant staff, plenty of restaurants, etc nearby
Jan 20, 2013 by Manager
Thank you so much for posting a review of our property. I'm so pleased to hear that we were able to provide to you a "home away from home" experience that made you feel comfortable. The staff and I would love to provide you with another comfortable stay in the future.
for Everyoneby Beth
Might Stay again not surePosted Aug 14, 2013
Pros: that there was alot of room
Cons: Get Better beds
the bed was so hard I couldn't sleep....the sleeper sofa was better then the bed.....they need to give you dish soap so you can do what dishes you use....
for Everyoneby FJW from Dayton, Ohio
Nice hotel close to Baldwin WallacePosted Aug 9, 2013
Cons: Towel bar above toilet
Hotel was convenient to Baldwin Wallace and also close to nice restaurants and grocery shopping. Kitchen was very nice and bed was comfortable. Liked the Wifi but was stunned that the service waa changed after a day or 2. Had to get a new password from staff.
for Business Travelersby Tim from Ohio
Not worth the pricePosted Jul 28, 2013 on Hotels.com
$40 room for only $115 per night. Staff was very nice and helpful, facilities were a different matter. I was greeted into the main hall of the hotel by someone's barking dog and a sharp smell reminiscent of an Indian restaurant. My room didn't get better. Furniture was old and worn, carpet was stained, bathtub was moldy. Just felt like a CHEAP hotel, but cost way too much.
for Personal Eventby David from Buffalo, NY
Budget HotelPosted Jul 22, 2013 on Hotels.com
We stayed in the hotel for 3 nights for my daughter's freshman college orientation at Baldwin-Wallace University. It was in a good location, close to the university with lots of nearby restaurants, shopping and movie theaters. The free WIFI worked well. The hotel itself was very basic. No maid service unless you were staying 8 or more nights. There was an odor in the hotel which you noticed as soon as you walked in. There was no shampoo or conditioner provided. You had to go to the lobby and ask for towels. The beds were comfortable. The "Grab and Go" breakfast was pathetic. Little more available than some coffee, a few apples, oatmeal packets and cereal bars. If you are trying to save money, it is ok for a night or two, but I wouldn't recommend it if you want to stay in a nice hotel.
Recommendedby Bruce from Hanover, MD
Posted Jul 19, 2013 on Hotels.com
No Hotel shuttle even though they are close to the airport. I guess for most people staying a while they have a car. I stayed here because of the rate. They were doing some renovation while I was there. It needs it. It looks dated inside.
Recommendedby Venkat from Chicago
Posted Jul 11, 2013 on Hotels.com
It is a nice location to stay. We are going to Niagara from Chicago. We booked this hotel so that we can stay in the night on the way to our trip to Niagara. We reached hotel at Midnight. Based on the instructions, we could able to enter the hotel. There was some renovation work is going on. Also I found lot of smoking smell in the hotel which keeps annoying us.
for Familiesby A verified traveler
I would not recommend this hotelPosted Jul 10, 2013 on Hotels.com
The hotel common area and rooms were dirty. The hallways smelled of mold and in the room a light was broken, the phone did not work and it also smelled. The carpet was also covered with hair.I will not stay here again.
for Everyoneby Cindi from Pittsburgh
Nice hotel near area hospitalPosted Jul 7, 2013
Pros: The pleasant and helpful staff. Although the workout area is small, I really enjoyed using the facility.
I have stayed here multiple times with various family members. The staff was always very courteous and helpful. Our stay was always very enjoyable, which is why we have returned multiple times. Illness in the family necessitated we travel frequently to the area and need a place to stay. After staying here, we would not go anywhere else.