Ratings based on 203 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nashville, TN

Nice Place to Stay

Posted Mar 16, 2015
Pros: Close to highways and shopping but far enough away to be peaceful
Cons: The breakfast buffet was little pricey, otherwise all else was a treat.
Location: Nothing within walking distance but there is shopping and dining a short drive away. There is also a convenience shuttle at the hotel.
Clean and cozy room, fine dining on site and the indoor pool makes this a nice place to stay. The fireplace in the lobby was a nice touch on a cold Cleveland day. The lounge area was a plus!
5 out of 5
Recommended
for Business Travelers
by Annfrom Red Bank NJ

A surprise and delight in Cleveland

Posted Jan 8, 2015 on Hotels.com
Loved this hotel. I'll be back. Spacious room. Quiet. Clean. Bed was firm and super comfortable with lots of pillow options. The team at the front desk was welcoming and personable. The fitness room is small but well equipped. And while it was walking distance in the frigid cold it was within 1 mile from food, stores, Starbucks, and my client. Loved it!
2 out of 5
Recommended
for Families
by A verified traveler

stay somewhere else

Posted Jan 6, 2015 on Hotels.com
Hotel is outdated,mold in bathrooms, heat/air units not in working condition, mini fridge located on the floor which makes the door difficult to open.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice clean hotel

Posted Jan 1, 2015
Very nice clean hotel close to family in the area. We have stayed here at least once a year for the last five years and it has always been a good experience.
5 out of 5
Recommended
for Families
by Pamelafrom Sacramento, CA

Nice hotel!

Posted Dec 29, 2014 on Hotels.com
Clean, quiet, and with a VERY comfortable bed. Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom washington dc

Clean and comfertable

Posted Dec 28, 2014
The staff was so wonderful and friendly! Especially Krystal! Thanks
5 out of 5
Recommended
for Families
by Williamfrom Simpsonville South Carolina

Christmas visiting my parents

Posted Dec 28, 2014 on Hotels.com
Very nice place to stay. The beds are adjustable and extremely comfortable. I was a little disappointed that the breakfast was not complimentary. The staff member on duty Christmas Day definitely acted like she did not want to be there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 14, 2014
All was good. The bed was not the greatest. Room was clean. The staff was very friendly.
4 out of 5
Recommended
for Families
by borisfrom New York

Holiday Stay

Posted Dec 2, 2014 on Hotels.com
Same as Last year: clean, friendly, good food, everything that is needed is around
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Baltimore

Wonderful Hotel Experience!

Posted Nov 30, 2014
From the moment I entered the hotel, it was perfect. The woman at the front desk was very welcoming and had just made a fresh cup of coffee. Very nice staff, luxurious surroundings. I told my family how wonderful the hotel was and they insisted on seeing it for themselves. I will never stay anywhere else when I go to Cleveland! Thanks:-)