Ratings based on 183 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
82% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Jul 2, 2015
Pros: close to interstate
Slow drains, water in hallway, overall dinginess, and certainly not worth the amount charged
2 out of 5
by A verified traveler from 東京

飛行場から車で10分、赤錆の出るホテル

Posted Jun 29, 2015
クリーブランド空港に夜の10過ぎに到着。シャトルバス乗り場に行って待ちましたが、シェラトンのバスは何度も来るのに、30分待っても来ない。ホテルに電話して、はじめて電話しないとシャトルバスが来ない事がわかった。 10分ほどしてホリデーインのバスが来たので、乗ろうとすると、別のホリデーインだとドライバーに言われて、ビックリ。 そのあとバスが来たが暗い中でボディに書いてある住所を読まないと判らない状況だった。
2 out of 5
by A verified traveler from .

Would not recommend

Posted Jun 29, 2015
Pros: The location was convenient to the airport (obviously).
Cons: Put a refrigerator in the rooms.
Location: Go to Lakewood (10-15 minute drive) for food. Melt Bar and Grilled is a good one. There are a lot of other good restaurants in that area.
They checked me into a room that was "out of order". I walked in and there was a terrible smell. Beds were covered in white crusty stains. Called front desk to complain and no answer. 30 minutes later someone opened the door to my room with a key. He was wearing no uniform but claimed to be the manager. He informed me that they should not have put me in that room and that he could move me to a new room. Good. I moved. The next day, my room key stopped working. No fridge in rooms. Luckily I had the idea to fill a trash can with ice and put it in the corner surrounded by pillows from the second bed. This kept it insulated enough that ice every twelve hours would keep your goods cold. But obviously I wouldn't have that option if I wasn't staying by myself.
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Nice hotel outside of city

Posted Jun 27, 2015
Chose hotel because it was outside city and near to train station. Original room hadn't been cleaned so was transferred and given free breakfast for 4 as compensation. Staff helpful and hotel adequate fir short stay.
2 out of 5
by A verified traveler from Chicago

Not worth the room rate

Posted Jun 17, 2015
Pros: Nothing
Cons: Remodel it and raise the room rates. The bathroom cleanliness was not great. Better cleansing of rooms. Improved maintenance of rooms.
I asked for a non-smoking room and this was confirmed in Expedia. Upon arrival, they couldn't find my reservation and only had smoking rooms available. They had travelers coming in unexpectedly with travel vouchers from the airport which caused the chaos upon check in. Also, the bathroom door had no door knob. I felt like I was in a 1 star hotel in a college town. The room was not worth the $105 per night paid. It was more like a $40 a night room. Never again at this hotel will I stay. I really expected more from Holiday Inn. A good maintenance person could have replaced the door know in the bathroom in about 15 minutes.
3 out of 5
Recommended
for Everyone
by A verified traveler from cleveland ohio

Nice hotel for a weekend trip

Posted Jun 15, 2015
Needed a hotel to stay at for the weekend. Room was nice and comfortable. Would recommend to other people.
3 out of 5
Recommended
for Everyone
by A verified traveler from Bermuda

Hotel Appearance

Posted May 28, 2015
Pros: The welcome from front desk Agent, The greeting from the driver of the airport shuttle and the in House Chef greeting
Cons: The outer appearance needs much work. and they were doing renovations
Location: we did not see anything near by that would interest us to walk about, once we turned in our car.
The outer appearance did not make you feel comfortable to spend the night but the reception area, the Front desk agent and the chef of the in House restaurant made up for the lack of appearance. the warm and helpful reception Agent was very welcoming and made you feel comfortable. there was fresh cool lemonade in the lobby to refresh you up entering from the heat. The chef was there refilling the pitcher of lemonade and greeted us reminding us to stop by for dinner. the driver that picked us up from the airport was friendly and helpful with chilled water in the cooler.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Berbardino, Ca.

Bad A/C

Posted May 28, 2015
Pros: We were actually moved.
Cons: Have working ac units.
Location: Everything.
Bad ac but we were moved to another room. Room could of been better looking and better amenities.
5 out of 5
Recommended
for Everyone
by A verified traveler

great locale

Posted May 26, 2015
Pros: room, quiet
Cons: take out the speed bumps
Location: right off interstate, close to major roads, restuarants. gas across the street, car wash next door. good breakfast next door. great deli and pi
Outside doesn't look the best, but room was updated. Good restaurant and easy parking.
5 out of 5
Recommended
for Everyone
by A verified traveler from western NY

good stay

Posted May 18, 2015
Pros: just a nice place to stay, friendly people.
Location: Trains right near by, nice indoor pool.. nice place
I stayed at a 4 star hotel in Miami. I couldnt even check in until 4 pm. I arrived here and even thou they say 3 oclock check in. They had no prob that I checked in at noon. Good price and very accomidating. Id stay again without any 2nd thoughts.