Ratings based on 192 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
81% of guests recommend
3.6 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler


Posted Jul 25, 2015
Avoid at all costs. Did not feel safe while staying here. People (NOT hotel guests) hanging around outside all hours of day and night. Side doors were not locked so ANYONE could just walk in hotel.
4 out of 5
for Everyone
by A verified traveler from Chicago, IL

Hotel very close to Lakewood Auditorium

Posted Jul 20, 2015
Pros: Proximity to Lakewood Auditorium
Cons: Clean or replace lobby cushions. Make coffee area more functional/presentable.
Location: Saw a concert at Lakewood Auditorium
Location is a bit unusual since it is behind a restaurant. The facilities need a little updating, but our room was very clean. The hotel staff was very friendly and helpful. Free breakfast was very basic, but the restaurant waitress was friendly and accommodating. The hotel accommodated 5 of us in one room. It was a great value.
3 out of 5
for Everyone
by A verified traveler from R

Nothing fancy but will do for one night.

Posted Jul 19, 2015
First of all, finding the entrance to the hotel was a little tricky. I thought the four speed bumps was a little unnecessary. The overall cleanliness of the rooms was good the showers excellent toilets excellent but the carpeting and stuff like that was definitely showing it's age. Breakfast was no biggie with my Expedia package.
2 out of 5
by A verified traveler from ohio

if it says mystery it will be

Posted Jul 15, 2015
Just say no..... you get what you pay for...and then you pay more
3 out of 5
by A verified traveler from Michigan

Close to airport

Posted Jul 8, 2015
Pros: the availability to leave my vehicle there while on my travels. The hotel restaurant was good.
Cons: hotel needs to be updated, beds need to be improved.
Location: it is close to the airport and the hotel offers a shuttle.
The hotel looks good from the outside, but the rooms are outdated and need a refresher. The tub liner was peeling. The beds are very hard and i tossed all night.
2 out of 5
by A verified traveler from Arizona

Ageing hotel-needs upgrdaes and new paint

Posted Jul 6, 2015
Pros: Proximity to the airport-location.
Cons: Cleanliness. Paint. New carpeting.
Location: The community near by is residential.
The experience was all right. Not much more to say.
2 out of 5
by A verified traveler

Posted Jul 2, 2015
Pros: close to interstate
Slow drains, water in hallway, overall dinginess, and certainly not worth the amount charged
2 out of 5
by A verified traveler from 東京


Posted Jun 29, 2015
クリーブランド空港に夜の10過ぎに到着。シャトルバス乗り場に行って待ちましたが、シェラトンのバスは何度も来るのに、30分待っても来ない。ホテルに電話して、はじめて電話しないとシャトルバスが来ない事がわかった。 10分ほどしてホリデーインのバスが来たので、乗ろうとすると、別のホリデーインだとドライバーに言われて、ビックリ。 そのあとバスが来たが暗い中でボディに書いてある住所を読まないと判らない状況だった。
2 out of 5
by A verified traveler from .

Would not recommend

Posted Jun 29, 2015
Pros: The location was convenient to the airport (obviously).
Cons: Put a refrigerator in the rooms.
Location: Go to Lakewood (10-15 minute drive) for food. Melt Bar and Grilled is a good one. There are a lot of other good restaurants in that area.
They checked me into a room that was "out of order". I walked in and there was a terrible smell. Beds were covered in white crusty stains. Called front desk to complain and no answer. 30 minutes later someone opened the door to my room with a key. He was wearing no uniform but claimed to be the manager. He informed me that they should not have put me in that room and that he could move me to a new room. Good. I moved. The next day, my room key stopped working. No fridge in rooms. Luckily I had the idea to fill a trash can with ice and put it in the corner surrounded by pillows from the second bed. This kept it insulated enough that ice every twelve hours would keep your goods cold. But obviously I wouldn't have that option if I wasn't staying by myself.
4 out of 5
for Everyone
by A verified traveler from uk

Nice hotel outside of city

Posted Jun 27, 2015
Chose hotel because it was outside city and near to train station. Original room hadn't been cleaned so was transferred and given free breakfast for 4 as compensation. Staff helpful and hotel adequate fir short stay.