Ratings based on 101 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from winona mn

Nice Hotel and Staff

Posted Sep 24, 2014
Difficult to find the hotel entrance but the desk staff made up for it. Darrell was kind; funny, accommodating and made sure we were taken care of. The hotel wait staff at breakfast and Sunday night bartender were some of the best customer service staff I have experienced. My sisters and I enjoyed our stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Aug 25, 2014
Pros: Proximity to airport
Cons: elevator lobby seemed worn
Location: No comment
Got to the hotel relatively late. Went there for easy access to the airport for a early flight. The room was comfortable and had a decent sleep. Window overlooked private homes so not much of a view.
3 out of 5
by A verified traveler

In need of a serious face lift

Posted Jul 29, 2014
Pros: Low cost, easy access to interstate
Cons: The interior (rooms and common areas), wifi, elevators.
Location: Far coffee and super store, close fast food and interstate
An inexpensive stay... but I can say the best part of the stay was soft pillows. The wifi was seriously lacking, they need someone to clean their carpets, the elevators seemed like they were barely working, the shower curtain had holes in it, the bath/shower combo had a very flimsy bathtub which gave under weight when moving in the shower, the walking space in the room was very limited, and it was easy to miss where to access the hotel from the road, causing frustration for weary travelers. Also, the local area close to the hotel was very run down. On the plus, the location to the interstate was great, and although it's an 'airport' location, there wasn't any plane noise.
Comment from Hotel Management
Jul 31, 2014 by Karen, Hotel Management
Thank you for your comments. We are going to be renovated within the year so everything will be new and up to date. Our location to all major highways is a big plus for all travelers.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Jul 14, 2014
Close to most attractions we planned on visiting. It was a nice place to stay. The only down sizes were the indoor pool was a little chilly and the outlets on the wall were loose. Other than that I would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Posted Jul 5, 2014
Pros: Nice rooms, indoor pool.
Cons: The restaurant. Prices are too high for what is served. Portion size is extremely small for sides at breakfast. Though staff was nice. Not very clean.
Hotel itself is a littler older but clean and acceptable. Restaurant was overpriced and portion size was really small for sides ordered at breakfast. Also we had dirty cloth napkins at our table and they didn't have music on in the dining room during dinner time, but you could hear the music the staff in the kitchen was listening to. The staff was friendly, though at the hotel and the restaurant. Also more allergy conscious items on the menu would be nice.. Gluten free, etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa Bay

Good experience

Posted Jun 28, 2014
Nice room, great staff, pleasant experience. Only missing a continental breakfast.
2 out of 5
by A verified traveler from cleveland ohio

Posted Jun 15, 2014
The bathroom look dirty and the look towels look dingy
Comment from Hotel Management
Jun 18, 2014 by Karen, Hotel Management
Dear Guest, I am sorry that the bathroom and towels did not look fresh. We are always trying to better ourselves so your comments will be very helpful. I hope the next time you are in Cleveland you try us and we can exceed your expectations
3 out of 5
by Joe

Okay in a pinch

Posted Jun 8, 2014
Hotel was clean but needs to be modernized. No major problems; just not a great place.
Comment from Hotel Management
Jun 10, 2014 by Karen, Hotel Management
Dear Joe, Thank you for your comments. We are planning a renovation and will be updating the entire hotel. I hope the next time you are in Cleveland you check us out!
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel with huge pool.

Posted May 28, 2014
Had to go to front desk 3 separate times due to room key not workimg. Finally gave up just shared the other room key between the 5 of us. Pool is nice and huge. Bed pillows sucked. Smaller than throw pillows on a couch. And couch hideabed was awful. My friends slept with a metal bar in their backs for 2 nights.
Comment from Hotel Management
Jun 10, 2014 by Karen, Hotel Management
I am so sorry you had so many issues with your room keys. We are replacing all locks and upgrading our key system to help eliminate this frustration. I am glad you were able to enjoy our pool. I hope the next time you are in Cleveland you choose our hotel again.
4 out of 5
Recommended
for Everyone
by belt from canton MI

Average hotel facilities, but great staff

Posted May 4, 2014
Hotel facilities are ok, just ok, however the staff is great to help and very active to guess needs, I needed a room change and they took care right away.
Comment from Hotel Management
Jun 18, 2014 by Karen, Hotel Management
Dear Guest, I will pass on your comments about our staff! We are very proud and lucky for our great staff. We are going to be going through renovations soon and hope you try us again!