Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pittsburgh, PA

Overnight stay

Posted Dec 1, 2014
Pros: Clean, friendly.
Cons: Warmer water in the pool!
The staff was very nice with quick check-in and cookies and fruit available. The room was clean and comfortable. We wanted to use the indoor pool and that was one reason we chose this hotel but the water was very cold so we only stuck our feet in and left. Morning breakfast was good and well-supplied. Overall we enjoyed our stay and would come back again.
3 out of 5
by A verified travelerfrom L

This hotel went downhill fast in just a years time

Posted Nov 24, 2014
Check in was fine, the staff was friendly. My room smelled disgusting, like a combination of rotten food and horrible body odor. The smell hit me as soon as we opened the door. There were no other available rooms so we left to buy a can of Lysol to spray down the room. When we took showers we noticed the water would not drain. No one answered the phone at the front desk. My husband attempted to resolve the issue by looking at the drain and the amount of hair and slime in the drain was preventing the water from draining. The night before we were to checkout I asked for a late checkout and had my credit card handy. The staff refused to cooperate and said they could only offer that to members. I said I had not had a chance to fill out the paperwork, as I left at 7am that morning and did not get back to the hotel till after 10. They would not accept me filling out the form there at the desk to get the late checkout. Really unhappy with so much this year. We stay there evey year but will not be back next year
5 out of 5
Recommended
for Everyone
by A verified traveler

Stay over for airport

Posted Nov 11, 2014
Had an early flight so we spent the night to avoid having to leave home at 3am. Room was nice clean and comfortable. Staff was nice check in uneventful. Continental breakfast adequate. No complaints.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel near the Cleveland airport

Posted Oct 21, 2014
The room was clean, had all the necessary amenities, and the pillows and comforter were cozy.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pennsylvania

Comfortable and unexpected really wonderful

Posted Oct 14, 2014
My husband and I came for a weekend visit and decided to stay at holiday in express, I'm sure of the area we were absolutely excited with the hotel. Upon arriving the staff were very welcoming and our room was just wonderful! It is all very modern looking and new. I felt like we were staying in a high class place.
5 out of 5
Recommended
for Business Travelers
by Carolynfrom California

Wonderful stay

Posted Sep 19, 2014 on Hotels.com
Staff were very friendly when we checked in. They had a crockpot soup out to eat along with cookies. The room was nice, very clean. Bed and pillows were very comfortable. I would definitely stay there again if we come back to this area
Comment from Hotel Management
Nov 29, 2014 by Management, Hotel Management
Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Keeping things easy, clean, and outstanding service are what make us unique. We strive to provide excellence in quality and service and hope to serve you again soon in the near future. Thank you again for staying with us. Regards,
5 out of 5
Recommended
for Business Travelers
by Margaret Bostonfrom Phoenix, AZ

convenient location; friendly, helpful staff

Posted Sep 17, 2014 on Hotels.com
location is close to a freeway. Not a lot of restaurants, business close by, but the hotel does have an agreement with the two restaurants within walking distance to give discounts to guests. Quiet location, very friendly staff. Accommodations show some wear, but very clean
Comment from Hotel Management
Nov 29, 2014 by Management, Hotel Management
Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Keeping things easy, clean, and outstanding service are what make us unique. We strive to provide excellence in quality and service and hope to serve you again soon in the near future. Thank you again for staying with us. Regards,
5 out of 5
Recommended
for Personal Event
by Angiefrom Ohio

Conveniently located right off highway

Posted Sep 9, 2014 on Hotels.com
Clean , comfortable, and convenient location right off highway.
Comment from Hotel Management
Nov 29, 2014 by Management, Hotel Management
Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Keeping things easy, clean, and outstanding service are what make us unique. We strive to provide excellence in quality and service and hope to serve you again soon in the near future. Thank you again for staying with us. Regards,
5 out of 5
Recommended
by DWfrom Chicago

Super service!!

Posted Sep 8, 2014 on Hotels.com
Very convenient to airport, large clean rooms, great free breakfast. I stay in airport hotels only when I absolutely have to, and this was definitely one of the best.
Comment from Hotel Management
Nov 29, 2014 by Management, Hotel Management
Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We strive to provide excellence in service and quality. Thank you for choosing this hotel. It's all about the guest here... Please do come and see us again soon. Regards,
5 out of 5
Recommended
by Monica

Posted Sep 4, 2014 on Hotels.com
Comment from Hotel Management
Nov 29, 2014 by Management, Hotel Management
Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Our facilities cater to all needs whether it's leisure or business. Thank you for choosing our hotel and thank you for the kind words. Please do come and see us again soon. Regards,