Ratings based on 173 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel near the Cleveland airport

Posted Oct 21, 2014
The room was clean, had all the necessary amenities, and the pillows and comforter were cozy.
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Comfortable and unexpected really wonderful

Posted Oct 14, 2014
My husband and I came for a weekend visit and decided to stay at holiday in express, I'm sure of the area we were absolutely excited with the hotel. Upon arriving the staff were very welcoming and our room was just wonderful! It is all very modern looking and new. I felt like we were staying in a high class place.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
Pros: It was close to the Wedding we were attending that weekend.
Location: There was a very nice Greek restaurant across the road that was delicious.
We had a very nice stay at your hotel. The front desk was very friendly and the breakfast was very good.
Comment from Hotel Management
Aug 27, 2014 by Management, Hotel Management
Thank you for Staying Smart at the Holiday Inn Express. Our staff strives to provide excellence in service and quality. Thank you fro all your kind words. We try to exceed guest expectations and help out guests all the time! Please do come back and see us again soon. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Great location near airport and restaurants.

Posted Aug 20, 2014
We had a little mix up with our reservations but Raj (the on duty manager) went above and beyond to make sure we were satisfied. THANK YOU RAJ!
Comment from Hotel Management
Aug 26, 2014 by Management, Hotel Management
Dear Linda, Thank you for Staying Smart at the Holiday Inn Express. Our staff strives to provide excellence in service and quality. Thank you for all your kind words. We try to exceed guest expectations and help out guests all the time! Please do come back and see us again soon. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

It was nicw

Posted Aug 17, 2014
Soup was served in e evening, which is not the case of other hotels. Facilities such as swimming pool and fitness center were there
Comment from Hotel Management
Aug 26, 2014 by Management, Hotel Management
Thank you for Staying Smart at the Holiday Inn Express. Our staff strives to provide excellence in service and quality. Thank you for all your kind words. We try to exceed guest expectations and help out guests all the time! Please do come back and see us again soon. Thank you.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jul 24, 2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Jul 21, 2014 on Hotels.com
5 out of 5
Recommended
by John from Charleston, SC

Unbelievable service

Posted Jul 9, 2014 on Hotels.com
I'm a frequent flyer and hotel stayer. However, this was the fist trip with my baby twins. While we did not get a good nights sleep it had nothing to do with the hotel. I have stayed at some pretty high end hotels and I have to say that the service that was provided really matched those 4-5 star ones - and it was only a holiday inn! The room was comfortable and clean. They have an on demand shuttle that picked me up from the car rental at 10 at night since we were leaving in the AM. About a 12 minute ride to the airport. Everyone was professional and very accommodating. This goes for the entire staff. I would highly recommend the place just based on service and location to Hopkins.
Comment from Hotel Management
Aug 26, 2014 by Management, Hotel Management
Dear John, Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We appreciate your positive feedback as our staff continues to provide excellence in service and quality. Our staff truly enjoys reading about when we exceed expectations. Thank you again. Please do come back and see us again soon. Thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close AirPort

Posted Jul 8, 2014
Excelente , very good atention, i ll back there when ll be in cheveland
Comment from Hotel Management
Aug 26, 2014 by Management, Hotel Management
Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We appreciate your positive feedback as our staff continues to provide excellence in service and quality. Our staff truly enjoys reading about when we exceed expectations. Thank you again. We look forward to seeing you again soon. Thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel.

Posted Jul 8, 2014
Pros: Breakfast was great because they had options.
The rooms were clean and the staff was very nice and helpful.