Ratings based on 1,462 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

My Fave

Posted Aug 2, 2015
Ease of checkin and very helpful and friendly staff. Breakfast were good and facility was very clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa, FL

Clean and updated.

Posted Aug 2, 2015
Very nice, clean and up to date room. The bed was comfortable, the room was clean,quiet and up to date.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
whé we came back on the evening, the bed were made except the couch ... they couldn t explain why ! we didn t receive any shampoo or soap after the first day even if we were 6 .... we stayed 3 days
Comment from Hotel Management
Jul 31, 2015 by Shawn F, Hotel Management
Thank you for taking the time to review your recent stay at our hotel. I sincerely apologize for the issues you experienced with the housekeeping during your stay. Your comments about the pull-out sofa not being made as well as the comment about the amenities not being replenished will be shared with our Executive Housekeeper.
3 out of 5
by A verified traveler from tokyo japan

のんびり滞在できます

Posted Jul 26, 2015
Pros: 部屋が広いこと。
Cons: 固定のシャワーは使いにくい。
Location: ダウンタウンまで地図で見るより近いです。
部屋は広く快適だが、ドアノブがガタガタして壊れそうなので、少し不安を感じた。室内で改善してもあらいたい点としては、シャワーが固定なのでハンドシャワーの方がよいことと、エアコンがうるさいので壁掛けの静かなものであったらよかった。少し奥まった場所にあるので最初は迷うが、すぐになれると思う。
Comment from Hotel Management
Jul 29, 2015 by Shawn F, Hotel Management
Thank you for taking the time to write a review of your recent stay at our hotel. Please keep us in mind for any future travels to the Cleveland area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2015
Great location if you need to split time between Cleveland and Akron. Staff went out of their way to accommodate all their guests.
Comment from Hotel Management
Jul 26, 2015 by Shawn F, Hotel Management
Thank you for taking the time to review your recent stay at our hotel. I am pleased you enjoyed your stay an the staff had a positive effect on your time with us. Please think of us the next time you are in the Cleveland area
5 out of 5
Recommended
for Everyone
by A verified traveler

Hyatt independence

Posted Jul 21, 2015
Pros: Free breakfast, cleanliness, location
Cons: AC unit in room was a little noisy, small indoor pool
Location: Downtown Cleveland, Lake Erie beaches, Chagrin Falls
The Hyatt independence is overall a great hotel on all levels. First, it's very clean. Our room was roomier & bigger than we anticipated & was spotless when we arrived. Second, they have an awesome free breakfast every day, with a great selection. Third, the location was central to many of the sites in the Cleveland area. It is about 20 minutes from the downtown area, about 35 min from the lakefront beach areas, and 15 minutes from some other scenic hiking areas. Fourth, the staff was great. Very accommodating & concerned about the well being of their guests. Last, the price is extremely fair for all the great attributes I just mentioned about this hotel. Would definitely stay here again if I were in the Cleveland area.
Comment from Hotel Management
Jul 24, 2015 by Shawn F, Hotel Management
Thank you very much for the positive words about the hotel and the staff. We sincerely appreciate them. Your kind words will be shared with the staff as a whole. It is our hope we see you back again the next time you are in the Cleveland area!
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Good facility, comfortable and convevient

Posted Jul 19, 2015
Updated and modern lobby, bar, lounge area. Room was updated, clean and comfortable. Staff was very helpful and breakfast had good variety.
Comment from Hotel Management
Jul 21, 2015 by Shawn F, Hotel Management
Peter, Thank you for taking the time to review your recent stay at our hotel. I am pleased to see you enjoye your stay. I am glad the rooms and staff had a positive impact on your experience. Please keep up in mind for any future visits to the Cleveland area.
4 out of 5
Recommended
for Everyone
by A verified traveler from martinsburg wv

Close to attractions

Posted Jul 18, 2015
Nice hotel. Close to attractions. Great staff. Just don't stay in room near elevator.
Comment from Hotel Management
Jul 20, 2015 by Shawn F, Hotel Management
Jack, Thank you for taking the time to review your recent stay at our property. I am pleased the location and the staff were a positive aspect during your time here. Please feel free to ask for a room away from the elevators during any future trips. While we can never "guarantee" it, we do our very best to accommodate every guest need
5 out of 5
Recommended
for Everyone
by A verified traveler from Bloomingdale, IL

I was surprise how nice this hotel was.

Posted Jul 17, 2015
The room was very nice and roomy. The bed is excellent and the room was clean. I was very impressed!
Comment from Hotel Management
Jul 19, 2015 by Shawn F, Hotel Management
Barb, Thank you for taking the time to review your recent stay with us. I am pleased that the experience was a positive one. Your kind words will be shared with the staff as a whole
4 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel

Posted Jul 12, 2015
I'd have given this hotel all fives, but the room had no hand towels or bathroom soaps, shampoos, etc. It was also very noisy thanks to rude folks checking in late. I can't fault the hotel itself for that.
Comment from Hotel Management
Jul 13, 2015 by Shawn F, Hotel Management
Thank you for taking the time to review your recent stay with us. I am pleased that the stay was pleasant overall, minus the issues with the loud guests. I also sincerely apologize for the issue with the missing amenities and hand towels. That comment will be shared with the Executive Housekeeper and the housekeeping team as a whole. It is our hope that you would stay with us again next time you are in the Cleveland area.