Pool

Reviews of Extended Stay America Premier Suites - Cleveland - Independence

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 442 out of 1084 reviews" "
Rating 8 - Good. 271 out of 1084 reviews" "
Rating 6 - Okay. 152 out of 1084 reviews" "
Rating 4 - Poor. 106 out of 1084 reviews" "
Rating 2 - Terrible. 113 out of 1084 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Susan

No cups/silverwear
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear Susan, Thank you for choosing Extended Stay America. We're delighted that your overall stay was pleasant. However, we apologize for any inconvenience caused by the lack of kitchenette items. Please note that these items are available at the front desk upon request. Your feedback is invaluable; we will improve communication regarding such amenities. We look forward to welcoming you back for an even more enjoyable stay in the future!Sincerely,Hotel Management

10/10 Excellent

Selina

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Virginia, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. I was there from Monday til Thursday morning and I had nothing but a great experience.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 19, 2024
Dear Virginia, Thank you for choosing Extended Stay America and for your excellent review. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

10/10 Excellent

Antoine

Traveled with family
Liked: Property conditions & facilities
Nice stay and very polite
Stayed 2 nights in Apr 2024

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall room was clean and nice facility . Breakfast supplies were scarce and had to wait to get granola bar
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 19, 2024
Dear Stacey, Thank you for staying with us and for sharing your comments. We're glad to read that you found your room clean and the facility comfortable during your stay. However, we apologize for the inconvenience with the breakfast supplies, and we will share this with our team to ensure that we address these issues moving forward. Thank you again for your review. We look forward to your next stay at Extended Stay America.Sincerely,Hotel Management

10/10 Excellent

Ranganathan, Darien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to where i work
Stayed 5 nights in Apr 2024

10/10 Excellent

??????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very nice personal
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 18, 2024
Dear Guest, Thank you for sharing your positive experience at Extended Stay America. We're delighted you found our hotel clean and our staff very friendly! Your satisfaction is our priority, and we're committed to providing a comfortable stay for all our guests. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay at our hotel!Sincerely,Hotel Management

10/10 Excellent

Brittanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff very clean room
Stayed 2 nights in Apr 2024

6/10 Okay

Maria

Stayed 1 night in Apr 2024

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice service and they help u out with any problems
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 16, 2024
Dear Antoine, Thank you for taking the time to write a review. We're thrilled that you received excellent service during your stay at Extended Stay America. Our team strives to assist guests promptly and ensure a comfortable experience. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back!Sincerely,Hotel Management

8/10 Good

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and common spaces were clean. Big fridge, huge microwave. Covered pool (not heated). Recommended
Stayed 1 night in Apr 2024

10/10 Excellent

sherri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this facility. Except 1 thing, the kids thought pool was too cold. So, they didn't play too long in it.
Stayed 2 nights in Apr 2024

6/10 Okay

Rama

Traveled with family
Disliked: Staff & service, amenities
Breakfast is a big disappointment….
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 14, 2024
Dear Rama, Thank you for being our guest. We're sorry that breakfast didn't meet your expectations. We aim to provide a satisfying dining experience for all our guests, and we appreciate your feedback, as it helps us know what we can do more to satisfy them. We are continually striving for improvement. We're committed to making your next visit a more enjoyable one.Sincerely,Hotel Management

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air in the pool area was like a sauna and the water super cold. Other than that it was an amazing property!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 14, 2024
Dear Karen, Thank you for being our guest and sharing a positive review of your recent stay. We're delighted you enjoyed your time at Extended Stay America! Your feedback regarding the pool area is noted, and we'll strive to ensure a more comfortable environment for all guests. Thank you for your kind words about our property, and we look forward to welcoming you back for another fantastic stay!Sincerely,Hotel Management

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and bed was comfortable and very clean
Stayed 1 night in Apr 2024

10/10 Excellent

Violet

Liked: Cleanliness, staff & service, property conditions & facilities
It was unique to have a tub of dishes to check out for the kitchen in my room. Needing to check out a hair dryer was also a new experience. The staff was friendly and helpful. I did not like the amount of noise that traveled through the halls. People talking sounded like they were in my room.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 10, 2024
Dear Violet, Thank you for sharing your experience at Extended Stay America. We're thrilled you enjoyed our unique amenities and found our staff friendly and helpful. We apologize for any noise disturbances and will address this promptly to ensure a more peaceful stay. Your comfort is our priority, and we look forward to welcoming you back for a quieter experience. Safe travels!Sincerely,Hotel Management

6/10 Okay

Frederic

Traveled with group
Liked: Cleanliness, staff & service
Lodging for the night was expensive probably due to the eclipse. The property was clean. It was a little hard to find and the lighting was minimal. The accommodations were nice and the beds were comfortable. The doors slammed loudly when shut.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 10, 2024
Dear Frederic, Thank you for choosing our property for your stay, especially during the eclipse event. We're glad you found our accommodations clean and comfortable, and we appreciate your positive feedback regarding the cleanliness and comfort of the rooms. However, we apologize for any inconvenience caused by the difficulty in finding the property, any noise disturbances, and the minimal lighting; we will take note of this for future improvements. Your feedback is valuable, and we will address this issue to ensure a quieter and more pleasant stay for our guests. We appreciate your understanding and hope to welcome you back for a better experience in the future. Sincerely,Hotel Management

10/10 Excellent

Shenika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay during Final Four weekend.
Stayed 2 nights in Apr 2024

10/10 Excellent

david

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hard to find without street numbers on entrance
Stayed 1 night in Mar 2024

10/10 Excellent

Thom

Liked: Cleanliness, staff & service, property conditions & facilities
Nicest Extended Stay property I have seen or stayed at. Nice rooms and beds too!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 7, 2024
Dear Thom, Thank you for the positive review of your stay at Extended Stay America. We are thrilled we exceeded your expectations! Providing comfortable accommodations is our priority, and we're glad that you enjoyed our rooms and beds. Thank you for choosing us, and we look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Management

6/10 Okay

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Property was quiet , nice staff . Didn’t have much to offer for breakfast or hygiene supplies
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 4, 2024
Dear Monique, Thank you for choosing to stay with us. We're glad you found our property quiet and our staff friendly. Your satisfaction is important to us, and we apologize for not meeting your expectations regarding the breakfast options and the lack of supplies. Your feedback is valuable; we'll use it to improve our services as we continually work to explore offerings to our guests. We appreciate your feedback and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management

8/10 Good

Ching Yun

Stayed 1 night in Mar 2024

4/10 Poor

Adnyl

Disliked: Cleanliness, property conditions & facilities
Cigarette odor all around the place
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 30, 2024
Dear Adnyl, Thank you for sharing your feedback. We apologize for any inconvenience caused by the cigarette odor you encountered during your stay. We take cleanliness and comfort seriously, and we will address this issue promptly to ensure a more pleasant experience for our guests in the future. We understand your disappointment and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

10/10 Excellent

Jennifer

Liked: Amenities
Very clean and the front desk was lovely
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 29, 2024
Dear Jennifer, Thank you for your kind words about Extended Stay America! We are gratified to learn of your satisfaction with our accommodations and the attentive service our front desk personnel provided. Your favorable review holds significant value for us, and we eagerly anticipate the opportunity to host you again for another exemplary experience.Sincerely,Hotel Management

8/10 Good

LaTeaya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish you guys had vending machines
Stayed 2 nights in Mar 2024

8/10 Good

FRETTA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 3 nights in Mar 2024

10/10 Excellent

toiya

Stayed 1 night in Mar 2024

8/10 Good

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy and room was clean. Id stay again.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 23, 2024
Dear Michelle, We are delighted that you found our beds comfy and your room clean during your stay at Extended Stay America. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management

10/10 Excellent

Luther

Stayed 2 nights in Mar 2024

8/10 Good

Mahogany

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
They have a deposit I wasn’t told about and also the breakfast is only muffins but luckily restaurants are close by. Great stay overall the rooms are beautiful and very comfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Yama

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were very helpful and professional. Rooms was clean.
Stayed 4 nights in Mar 2024
Response from Hotel Management on Mar 17, 2024
Dear Yama, Thank you so much for this honest review. It is nice to read that you were pleased with our front desk staff and our clean rooms. We are thrilled that your overall experience was positive and look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

8/10 Good

Matt, North Royalton

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The room was great, but the lobby, elevator and common areas were filthy. Renovation materials blocked access pathways.
Stayed 1 night in Jan 2024
Response from Hotel Management on Mar 15, 2024
Dear Matt, We appreciate your high rating and hope you enjoyed your stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced and will work diligently to address the issues you mentioned. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management

4/10 Poor

Crystal

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The room is has lots of room and is very nice. However there were several issues. The first was I was under the impression that it was a non smoking facility. When we walked down to our room at 11:00 at night the whole hallway to our roomed smelled strongly of smoke and the smell was coming into our room from under the door. Then the air conditioner buttons did not work and we were not able to turn it off or change the temperature. We had a pull out couch in our room but unlike other hotels we stayed in the extra bedding for the pull out was not in the room. Then the toilet was constantly running all night. We couldn’t get it to stop. We would have complained and asked to change rooms but honestly we were only staying that one night and we were only in the room about 10 hours just to sleep. Then we went down for breakfast the next morning and was super disappointed so we just left and went somewhere else for breakfast. We will definitely not be staying at an extended stay again if it can be avoided.
Stayed 1 night in Mar 2024

10/10 Excellent

Kristian, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MOD on Mar 9, 2024
Thank you for the 5 star review, we are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Khaleel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 6, 2024
Dear Khaleel, We are so grateful for your words about your trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Your compliments for our team are devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

6/10 Okay

Valencia

Liked: Staff & service, property conditions & facilities
It’s was ok
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 1, 2024
Dear Valencia, Thank you for choosing us and taking the time to review your stay. We are glad you enjoyed most aspects of our hotel. However, we apologize for any issues that kept your visit from being perfect. Thank you for recognizing our efforts. We hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Management

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Was really good but more breakfast options should be added
Stayed 1 night in Feb 2024
Response from MOD on Mar 8, 2024
Thank for you Anthony for the review, we apologize our breakfast options did not meet your expectations. We hope to gain your business again in the future.

10/10 Excellent

janaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MOD on Feb 24, 2024
Thank you for the 5 star review. We appreciate the feedback.

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from MOD on Feb 24, 2024
Thank you Barb for the 5 star review. We appreciate your feedback.

6/10 Okay

chetal

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast included but not enough breakfast available like ( no bread, scrambled eggs not even toaster , no cream for coffee or milk
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 19, 2024
Dear chetal, Thank you for sharing your feedback about your recent stay. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management

6/10 Okay

Richard

Stayed 5 nights in Feb 2024
Response from MOD on Feb 19, 2024
Thank you for the review.

8/10 Good

Garland

Stayed 2 nights in Feb 2024

6/10 Okay

Nicole

Traveled with partner
Liked: Staff & service, amenities
Was a decent stay for the most part but there was an actual toenail clipping on the ground beside my bed. Needed swept better! Was clean otherwise. Beds were comfortable too.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 12, 2024
Dear Nicole, Thank you for your feedback. We're glad to hear that, overall, you had a decent stay and found the bed comfortable. However, we apologize for any oversight regarding cleanliness and assure you that we'll address this with our housekeeping team to ensure that it does not happen again. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for an improved experience next time.Sincerely,Hotel Management

2/10 Terrible

Aleecha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hated it
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 12, 2024
Dear Aleecha, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your experience. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management

6/10 Okay

William

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Property run down
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Dear William, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We hope you were able to enjoy your time with us despite this and that we have the opportunity to welcome you back in the future for a more satisfying experience. Sincerely,Hotel Management

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MOD on Feb 19, 2024
Thank you for the 5 stars!!!!! We look forward to seeing you again.

2/10 Terrible

Thandeka

Stayed 1 night in Feb 2024

10/10 Excellent

Edith

Stayed 1 night in Feb 2024

10/10 Excellent

Gerald

Stayed 1 night in Feb 2024