Ratings based on 663 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom ny

Nice hotel, great location

Posted Jan 18, 2015
Stayed one night for house of blues show. Right across the street from venue.
4 out of 5
for Couples
by A verified traveler

Posted Jan 5, 2015
Stayed there for New Years Eve so we weren't at the hotel much but the time we were there was enjoyable.
1 out of 5
by A verified traveler

Sleepless, not good if you want to sleep.

Posted Jan 1, 2015
Cons: Get more security!
Sadly, we were placed across the hall from a nightmare. A fight broke out at 2 in the morning. With only one security guard we had to dial 911, switch rooms at 3:30 am AND then told that we couldn't get a refund because we booked through Expedia. Also, the emergency button on the Hotel phone doesn't work!
3 out of 5
by A verified travelerfrom Clev, Ohio

Just OK

Posted Dec 28, 2014
Pros: Location and Lobby people. View.
Cons: See above
Location: Perfect location for everything. That is why we picked it.
Chair was very old and very worn out. Uncomfortable. Coffee maker and ice bucket were hidden under the bed tables just to say we provided them for you. Could have put them in the bathroom like other hotels. It would have been more appealing. TV looked cheesy in the middle of the room. Could have made a small wall there for a big improvement. It also would have made the room into two rooms. I hope the comments were helpful to you. Bill
4 out of 5
for Everyone
by A verified travelerfrom atlanta

Kinda old but nice

Posted Dec 26, 2014
Lots of shops and good restaurants. Friendly staff. Would go back for sure. Close to casino also
3 out of 5
by A verified travelerfrom Texas

Beautiful building but old hotel.

Posted Dec 5, 2014
Pros: The building itself its beautiful. It's worth just to go in and have a drink there.
Location: Excellent
Noisy romos, and not hot water in the shower. Decent Price for the room but everything is extra and expensive: Bottled water, internet, parking, etc.
3 out of 5
for Business Travelers
by A verified travelerfrom Michigan

location and facility was fine, staff courteous

Posted Dec 4, 2014
Pros: location
Cons: obviously they are working currently with a reduced staff due to low occupancy
Location: Excellent location
dining in was lousy food and experience very poor
5 out of 5
for Everyone
by A verified travelerfrom Shannon, Illinois

Within walking distance to Rock 'n Roll Hall of Fa

Posted Dec 4, 2014
Pros: Our room was comfortable with a nice view from window.
Cons: I wish Cleveland wouldn't close up so early. Sunday a lot of stores were closed.
Location: Rock 'n roll hall of fame was within walking distance. A beautiful mall was down the street. Christmas decorations were beautiful. We were there Thank
We had 2 grandsons along. We all enjoyed our stay. Everything was positive about our stay.
4 out of 5
for Business Travelers
by A verified travelerfrom Columbus OH

Traveling on business.

Posted Dec 2, 2014
Pros: I loved the antique decor of the arcade shops.
Location: The hotel is close to attractions like the Tower Center shopping mall and the Horseshoe casino. Also 2 sports arenas.
The staff was pleasant and helpful. When my car was inaccessible because of the holiday (facility owner locked exit gates) the hotel staff contacted them and got them to send someone to unlock them.
5 out of 5
for Everyone
by A verified travelerfrom Cincinnati

Beautiful Historic Hotel

Posted Nov 30, 2014
Pros: The Atrium is breathtaking. The breakfast menu was great. The staff was very helpful!
We loved everything about this hotel. From the valet to the front desk staff to the restaurant, everyone was friendly and helpful. We chose to stay on the Atrium, so we overlooked the absolutely gorgeous space that is historic and incredible. The balconies, the ceiling, the stairways, the marble… just fabulous! The room was crisp and clean… a little too modern for my taste, but very comfortable. I enjoyed the workout facility. The Chocolate Bar was fun and breakfast in their restaurant was excellent. This is truly a marvelous place to stay.