Ratings based on 337 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom toronto
very nice stayPosted May 4, 2015
we were welcomed and check-in was quick and easy all the staff we saw were very friendly the atmosphere in the lobby was great and it was very relaxing I recommend this place to everyone! andrew hall
for Everyoneby A verified traveler
Great helpful staff. Very clean rooms.Comfort bedsPosted May 2, 2015
Helpful staff. They assisted in getting me personal help with my room key. The front desk got me a cab to the airport. Nice rooms that are clean and very comfortable beds. Nice kitchen and sitting area.
for Everyoneby A verified traveler
Posted Apr 19, 2015
Pros: It was suoer clean
Cons: More chairs in room
Location: I was only there for the Cleveland clinic. was not comfortable out side the area of clinic
There was only one comfortable chair to sit in and one chair at table
for Everyoneby A verified travelerfrom Nashville, TN
Great HotelPosted Apr 8, 2015
I have stayed in this hotel several times when coming to the Cleveland Clinic for Dr. appointments. I have always stayed in a suite. The rooms are big and the bed is very comfortable. The rooms are always clean. The only negative is the rooms are always too warm. Even in the winter you have to turn the cold air on, but it still doesn't get to a comfortable temperature. However, I learned that if you ask for a fan, they will provide you with a very nice fan that does the trick. The best part about the stay is the ease of getting to your appointments with the use of the shuttle service provided to and from the hotel.
by A verified traveler
Posted Apr 7, 2015
Checkin was a nightmare. They tried to give me a non-suite room after I paid for a suite. It took a while to straighten out which is not how I wanted to use vacation time. Also valet parking facility was disorganized and slow.
for Everyoneby A verified travelerfrom Miami, Florida
Excellent hotel very cleanPosted Apr 6, 2015
Pros: Good location, cleanness
Location: The art Museum, Botanical Gardens and thee Cleveland Clinic
It is an excellent hotel, they provide free transportation to the Cleveland Clinic. The room are very clean and the hotel staff make you feel at home
for Everyoneby A verified travelerfrom Columbus, OH
Spacious, clean, & comfortable suite roomPosted Apr 6, 2015
Pros: Friendliness of staff!
Cons: The room was a bit too warm and humid, so we set A/C at 65F but it seemed it could not go down below 70F or so.
We had a wonderful stay at IncerContinental Suites Hotel Cleveland. The room was unexpectedly spacious, with lots of drawers, functional dining table, sink and a microwave. In-room dining dishes were full of vegetables and were very healthy and tasty. Service staff were very friendly. Thanks for everything.
by A verified travelerfrom moorestown nj
Posted Mar 29, 2015
They didn't have the room they promised , sold or room to somebody else. Staf aren't professionel as I have been good rated hotels. You feel like they just after money. For the money you spend theywant to give nothing. Overall over rated hotel
for Everyoneby A verified travelerfrom Pittsburgh
Nice, comfortable Hotel.Posted Mar 24, 2015
Pros: Comfortable beds, clean, and close to downtown without being actually in downtown.
Cons: The valet parking, sometimes it takes awhile for them to get your vehicle. It's an inconvenience when you're trying to get somewhere on time.
Location: About 15 minutes or less from downtown. It's somewhat 15 minutes away from everything we did. Botanical gardens, the Cleveland Improv, and BluePoint
Clean, spacious rooms. Comfortable beds and friendly staff. Beware of the $13 parking a day and the slow valet service. Other than, we had a nice stay.
for Otherby A verified travelerfrom WV
Great RetreatPosted Feb 18, 2015
Pros: Customer Service Convenient location to Cleveland Clinic Shuttle Service Cleanliness Suites are spacious and comfortable Peacefulness
Cons: Laundry Room.... Had to wash clothes and there was only one washer working
Location: Cleveland Clinic (Miller only 2 blocks away) Can come back to the room instead of sitting in waiting rooms at the hospital between visits.
From the moment we arrived we were treated with such dignity and respect, I couldn't hardly believe how the gentleman (Harold) at the door assisted us to our room with many bags. He not only delivered them, he placed each bag in the room and then went on to explain all of the services the hotel provided and the shuttle service for the clinic. Amazing customer service!!! Each day the staff greeted us, and showed genuine concern for our family in a difficult time. Long days at the hospital, but assured comfort and peace at "the suites" The fruit infused water felt like "liquid peace," and will now be a part of my daily ritual at home. Some of my family had to extend their stay at the suites, and I know they are in good hands. Thank you for this great retreat!!!