Ratings based on 290 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice hotel close to CWRUPosted Oct 20, 2014
Stayed at the hotel while visiting my son at Case Western Reserve University. Perfect location convenient to the school. Quiet and clean.
by A verified traveler
Not your typical IntercontinentalPosted Aug 28, 2014
Pros: Location is the only reason I stayed here
Cons: A/C unit must be able to cool down room
Location: Nothing but the hospital. Nothing to do nearby.
Room was very hot and wouldn't cool down. Staff wasn't as friendly as your normal Intercontinental.
for Everyoneby A verified traveler from Y
Posted Aug 13, 2014
Our stay was awesome! Very comfortable beds, very clean rooms. The bartender was AWESOME and our cleaning lady but the concerige lady was kind of rude
by A verified traveler from Chicago,Il.
Double booked!Posted Aug 6, 2014
Cons: DO NOT DOUBLEBOOK!
Our room was double booked.We prepaid for a suite.Got there and was told our room wasn't available and we would be upgraded. Was sent to another Intercontinental Hotel that was not suites. We were given a room with one king bed for 3 adults. We were told we would get a rollaway bed for my grown son.At 1 o'clock a.m. my son went to the desk to see about the cot and all he got were a set of sheets. He waited 40 minutes for those! HE HAD TO SLEEP ON THE FLOOR! AND I PREPAID FOR A SUITE! The next morning my husband complained about this and was told we would upgraded again! To a 2 double bed room! I PREPAID FOR A SUITE AND THIS WAS SUPPOSE TO BE AN UPGRADE! We were then told we would have something special in the room for our trouble. NOTHING WAS THERE! The hotel staff could have cared less! It was as if we were in the wrong! Staying at your hotel was the worst experience I've ever had at a hotel. UNBELIEVABLE!
by A verified traveler from ohio
Close to Cleveland clinic but not wonderfulPosted Jul 23, 2014
Pros: Room service food was good
Cons: A lot needs to be improved.
Location: Little Italy was a treat. Food and atmosphere great
My son was scheduled for open heart surgery which involved an extended stay in an out of town hotel for myself. The Cleveland clinic recommend the intercontinental suites. The towels were very rough. We had to call housekeeping several times to get fresh towels in our room. On two of our 7 day stay, I had to call and ask at 6pm if anyone was going to clean our room. After discussing my concerns with the house keeping supervisor service didn't improve. The sofa in the small living room was the most uncomfortable piece of furniture I have ever sat on. Overall, I was very disappointed.
Recommendedby RONDA from East Canton,Ohio
Posted Jul 14, 2014 on Hotels.com
We loved the room! Plenty of space. I do however wish there were a few vending machines in the hotel.
Posted Jul 11, 2014 on Hotels.com
for Everyoneby A verified traveler
Posted Jul 7, 2014
Pleasant, courteous staff. Did not like the idea of mandatory valet service vice self service.
for Couplesby A verified traveler from amherst New York
Great hotel. Personal are very professionalPosted Jul 5, 2014
Location: Cleveland Clinic. Museums. Restaurants
Quiet. Clean great Staff. Excellent Resturant.
Recommendedby J.G. from Cleveland
Close to World Class Cleveland ClinicPosted Jul 1, 2014 on Hotels.com
Very friendly staff, comfortable and clean accomodations. Very pleased with my experience.