Ratings based on 380 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from r

NeAr airport

Posted Jul 28, 2014
Nice staff , near airport and a mall, breakfast was nice and mellow
2 out of 5
by Ash from Somerset, KY

Not impressed

Posted Jun 24, 2014
Pros: Nothing really
Cons: Better breakfast and cleaner gym
Compared to other locations I have stayed at this was well below par. The breakfast wasn't very good, gym not clean and water empty, air conditioner in room didn't work....will not be back
4 out of 5
for Everyone
by A verified traveler

Good experience

Posted Jun 19, 2014
Overall we had a good stay. The only downside is that the wireless internet is occasionally unreliable.
4 out of 5
for Everyone
by clg from NC

Nice stay

Posted May 28, 2014
Pros: great staff, great location
Cons: the fridge made a relatively loud humming sound
Location: the hotel is within walking distance to the mall-good choices for shopping, food, & movies
great staff, good breakfast, nice room, close to mall
5 out of 5
for Families
by freddie from delaware

only one bad guy

Posted May 20, 2014
Pros: see above ...everythiong except one person
Cons: phone manners
Location: I am happy with my nearby la quinta hotel..just one jerk cause a bad experience
I booked thru expedia but I realized im a member of la quinta rewards ..when chris " the manager" rushed me off the phone I was told he had better things to do...other than him..everything would have been perfect
5 out of 5
for Everyone
by A verified traveler

Nice and peaceful

Posted May 13, 2014
It was great. It was close to the mall so my wife definitely love the location. The staff was very nice and courteous.
2 out of 5
by Sam from Naples, Fl

Stayed here last December 2013 and came back

Posted May 12, 2014
Disappointed. Last year very nice. This year the hotel is dirty. The bedding wasn't even on straight. Had to make it myself. The last day, went to a wedding, no one showed to clean the room. Couldn't talk to mngmt because they were off on a Saturday night.
4 out of 5
for Couples
by J-lee from NE Ohio

Posted May 4, 2014
Pros: Convenient, friendly. We would consider staying here next time we need to fly out of CLE.
Cons: Insure clean linen
Location: Great area for. Shopping, close to numerous restaurants, minutes from downtown and airport.
Check in was quick and friendly. Room was small but adequate for an overnight stay. Linen smelled a bit stale ... Not sure it wasn't a previous guests sweat?? Did not stay for breakfast.
4 out of 5
for Everyone
by A verified traveler


Posted Apr 6, 2014
Pros: location and price
Cons: breakfast choices
Location: we there for family....everything we needed was close; nice mall; good choices of restaruants
very nice; convenient; clean; friendly staff; shuttle from airport and surrounding areas
1 out of 5
by amanda


Posted Feb 7, 2014
We called two times to ensure time shuttle start time to airport. When we arrived-late after work the very nice check in employee informed us that the shuttle did not start until an hour after we had to be at the airport. Not only that.... We had to pay for a cab to airport and also pay $20 to leave our car which we were also told on TWO seperate occasions that it was included in price. Will NEVER stay here again and would not reccomend. Would have stayed somewhere else however checked in late and had a flight at 6:20 a.m. Ended up costing us $60 extra