Ratings based on 435 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
69% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Worst hotel ever, extremely dirty, rude staff

Posted Jul 27, 2015
The lobby has no AC, someone ate and left the garbage in the waiting room (lobby) and even there were people waiting there no one from the hotel staff seem to care about it, dirty floors. Out side the rooms was extremely dirty, cans of soda and veer were in the floor and the carpet looked like wasn't clean for years!! The room was ok, clean, no complained about it. The staff was very rude, not helpful at all. They can't even say Good Morning to you, they were looking at me like a big enemy. I feel very unsafe in this hotel from every point of view. The only good thing is the bar next door! Good burgers and nice staff as well.
1 out of 5
by A verified traveler

Posted Jul 27, 2015
Horrid experience will dissuade anyone from staying there
2 out of 5
by A verified traveler from Sugar Land, TX

Posted Jul 10, 2015
Pros: Close to everything.
Cons: Cleanliness and quality of maintenance.
Location: Central to everything, airport, Cleveland, Brunswick, North Olmstead.
Not clean at all. Beds were not changed before we were given our rooms.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not Bad, Could Be Better

Posted Jun 26, 2015
Pros: The price and the front desk staff
Cons: Use glasses in the rooms instead of styrofoam.
Location: There is a Target just up the street, a river near by.
The first room we entered was supposed to be a non-smoking room but it smelled like smoke. They changed us to a room that didn't smell like smoke. The cleaning staff was cleaning rooms at night and late arrivals that had rooms upstairs were very loud. Recommend a room upstairs to avoid that. Front desk staff were super nice, especially Aaron!
1 out of 5
by A verified traveler

Terrible

Posted Jun 22, 2015
Pros: Nothing
Cons: Clean the pool. Mow the grass. Fix the giant potholes in the parking lot.
Location: Nothing
Did not stay. The hotel exterior was very poorly maintained. I did not feel safe staying there.
1 out of 5
by A verified traveler

Don't Stay Here!

Posted Jun 18, 2015
The parking lot was full of weeds and potholes. The check-in staff was less than welcoming. Our room had one towel and no coffee cups but did have a pair of dirty underwear in the floor between the beds. I doubt the room had been vacuumed for quite a while judging from the dirt in the corners. The best part was leaving the next day!
2 out of 5
by A verified traveler from Cincinnati

Cleveland trip

Posted Jun 8, 2015
Pros: Price was good. A fun little pub, Froggy's, is attached.
Cons: This is an old facility and looks it. The pool is covered over and the tarp has stagnant water on top. The breakfast wasn't much.
Location: Easy to get to interstate. Not much traffic in the area. 2 miles from Fatheads- a great brewery/pub.
I was OK staying here alone, but would look elsewhere if with my wife and/or my daughter and the grandbaby.
2 out of 5
by A verified traveler

Posted Jun 6, 2015
Not what was expected from myself or wife. It is a very old hotel and need to be reconditioned completly. Not very nice place for this location.
3 out of 5
Recommended
for Everyone
by A verified traveler

fine

Posted Jun 3, 2015
Pros: convienient we had family in Cleveland Clinic so it served the purpose, staff was nice
Cons: housekeeping
Location: nice resturants to go to local and the lake
There were 2 adults in room and only gave us one towel, I think the housekeeping needs to be remineded of how many is in each room before cleaning.
2 out of 5
by A verified traveler from Georgia

Sheets and blankets had holes, hotel not clean

Posted May 29, 2015
Pros: nothing
Cons: Have a working ice machine, parking for the guests, remove plastic from mattress and serve proper breakfast that you advertise, sheets/blankets w/hole
Location: nothing, but the airport
For breakfast, they served cornflakes which i do not even eat at home. There was no parking for the hotel guests, we had to park on the grass, but the hotel had plenty of parking for the restaurant. Would not come back nor recommend this hotel . Please remove plastic from your mattress.