GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Property Amenities
Early 20th-century styling graces this downtown hotel, whose lobby features a vaulted ceiling, high-arched windows, and marble fountain. Located on Cleveland's Public Square, it connects via climate-controlled walkways to venues including a federal courthouse, Quicken Loans Arena, Tower City Center, and shopping complex that includes a public transit stop.
The hotel offers meeting and banquet facilities, as well as a business center with several computers and high-speed Internet access. Also on site are a sauna, atrium with indoor pool, and fitness center with locker rooms. The main restaurant serves Mediterranean-inspired cuisine.
Rooms
This historic 1918 hotel has 491 guestrooms. Upon check-in, guests can request Marriott's Wired for Business service, with high-speed Internet access and unlimited local and domestic long-distance calls for a daily fee. Room decor is traditional in style.
Amenities include coffeemakers, cable TV, and makeup/shaving mirrors in the bathrooms. USA Today, the Plain Dealer, and The Wall Street Journal newspapers are available to guests.
Room Amenities
Dining
Sans Souci - The hotel's main restaurant is open for lunch and dinner and serves Mediterranean-inspired cuisine on white tablecloths in a large dining room with murals, a fireplace, tall pillars, and high beamed ceilings.
Brasserie - Continental fare is offered at breakfast and lunch.
Recreation
The hotel has an indoor pool in an airy atrium plus a dry sauna and a fitness center with locker and shower facilities. Massage services can be arranged.
Travelers can jog nearby; sail, kayak, and Jet Ski within five miles of the hotel; and play golf at three or more public courses within 25 miles. There are also tennis and squash courts within 10 miles of the hotel.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Renaissance Cleveland Hotel
of guests recommend
out of 36 reviews
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Showing 1 - 10 results (of 36) · See more Renaissance Cleveland Hotel reviews
“Great location, but not a business hotel”
The Good: Great location. near Rock hall of fame, Browns stadium, the Q for the Cav's and Jacobs field for the Indians. Good restaurants within walking distance (recommend Blue Point Grille). Downtown Cleveland is NOT dead on the weekend. The Bad: The hotel is old. The beds and TV were new, but... it's old. The walls are thin, we could hear people opening and closing their doors. My big complaint...this is situated very nicely and could be a great business hotel. The Rapid comes right into Terminal Tower from the airport but these p0eople have NO, NO, NO wifi in the rooms and the ethernet connection is, as they put it, unstable. I would recommend but NEVER for full price.
“Temperature of room was uncomfortable, but otherwise great hotel.”
We were unable to change the temperature in our own room, which was a bit warm. We ended up having the open the hotel room window to cool down during the night. That added noise and smell (of surrounding Cleveland). Otherwise, loved the location and cleanliness. The front desk staff was very friendly.
“Reasonable place to stay”
Good location. Front desk and concierge not very helpful for out of town visitors. They were unaware of public transportation and local events, restaurants.
“Nice if you like an old hotel”
Old chairs, old carpet, old smell in air conditioning that doesn't get very cold. Nice bed, nice TV, great room service, great shower. If you get a good deal its a great place to stay, if I had to pay top dollar i wouldnt be impressed.
“Not what I expected.”
The hotel was very busy the weekend that I was there, I was booked for a room with two beds. At check in I was told that only a single was left, and they would bring a roll away bed to the room. After a couple of hours I was told told that they couldn't get a roll away bed for the room. The next morning I informed the hotel I wanted check out. At that time they offered a different room that had two beds. I took the new room and was happy with the rest of my stay. I do feel that the hotel did not do all that they could, to make my stay what I was was billed for.
“Will not go back”
Negative experience! Booked a 2 queen bed non smoking room, paid in full in advance, but went to check in, & they didn't have any rooms matching the description of the one I had paid for in advance. I paid for a 2 queen bed, non smoking, deluxe room, but when I got to the hotel they had only 1 queen bed, very small, & offered us a trundle bed. would have been okay, if I wasn't travelling with 2 other large, male adults,both have ruptured discs in thier backs. If there were no 2 queen bed rooms available when I was booking my room, I would have kept searching for another hotel. What hotel doesn't keep track of the number of rooms they have? Isn't that the job of "booking"? They blamed it on the fact that they had "a few other conferences", so my request couldn't be filled. This happened with a bunch of the other guests checking in at the same time as us. The entire front desk area was full of upset, arguing, angry customers....I'm sure they all were wondering why they overbooked the hotel so badly. They told us, as well as other guests....."I see that's what you requested, but that was only a request, not a guarantee"......EXCUSE ME!!!!! IF I DIDN'T CARE WHAT KIND OF SLEEPING QUARTERS I'D BE IN, I WOULD HAVE BOOKED A ROOM AT A MOTEL. THE REASON FOR BOOKING & PAYING AHEAD OF TIME IS TO GET WHAT YOU ARE SHOWN IS AVAILABLE & NOT BE STUCK MAKING DUE! We had to put the trundle bed blocking our way to get to the bathroom and the door. What a joke. Bathroom also needed cleaning.
“Comfy Beds- thin walls”
This hotel is very clean- the beds are so comfortable, but the walls are very thin- you can hear the people next door. I would stay here again.
“Great Expectations”
I enjoyed my stay. The entire staff was very professional and exceptionally nice. The view of Public Square was awesome, especially during the early morning snowfall. I would have preferred a bathtub instead of a shower because I like soaking in the tub after a long day. Other than that...it was a great experience.
“Wll located, but needs fixing up inside.”
The Renaissance Cleveland Hotel is well located, but is otherwise in sore need of a facelift. The halls of the hotel smell musty and the heat and air systems in the rooms are antiquated. At the rates charged, the hotel should be ashamed to charge guests extra for wireless internet access. In my case, they were and waived the charge when I raised the issue. The service was otherwise good and the room was quite comfortable.
“As Expected”
Everything was as expected for a hotel of this caliber. There were no surprises or difficulties which is nearly as important as the overall quality of the hotel.
Showing 1 - 10 results (of 36) · See more Renaissance Cleveland Hotel reviews
Hotels near International Exposition Center
24 Public Sq Cleveland, 44113 United States of America
Nearby Points of Interest
Location Highlights
The preferred airport for Renaissance Cleveland Hotel is Cleveland, OH (CLE-Hopkins Intl.) - 15.4 km / 9.6 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Downtown Cleveland, Ohio, United States of America: A former industrial powerhouse on the southern edge of Lake Erie, Cleveland is known today for its service economy. It is also home to Rock n Roll Hall of Fame. The Cleveland Cavaliers (NBA) play at Quicken Loans Arena and the Cleveland Indians (AL) at Progressive Field both venues are downtown. Art lovers flock to the Cleveland Museum of Art in the nearby University Circle neighborhood.
24 Public Sq Cleveland, 44113 United States of America
