Ratings based on 609 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 30, 2015
The hotel was beautiful and there is tons of things to do all within walking distance.
Comment from Hotel Management
May 5, 2015 by Ami W., Hotel Management
Hello and thank you not only for visiting us here on Public Square, but also for taking the time to post. We appreciate the four stars and we hope you'll visit again in the future. Until then, safe travels.
3 out of 5
by A verified travelerfrom Ohio

Not totally awful but I wouldn't come back

Posted Apr 28, 2015
The employee at the front desk at check in was very nice and helpful. The hotel was interesting and I'm sure some people would like this sort of thing but it creeped me out, kind of felt like a funeral home. The bathroom in the room was not clean enough and the walls around the bed were really dusty.
Comment from Hotel Management
Apr 29, 2015 by Ami W., Hotel Management
Hello and thank you for choosing to stay with us on your recent trip to Cleveland. We're very sorry to hear that your visit was not more remarkable. The historic nature of our grand hotel (nearly 100 years in age) has a charm many of our guests appreciate. We're sorry to hear that you did not agree. As for the housekeeping issues you note, we have passed all comments to our general manager so that she may review. Once again, we truly apologize and we do hope that you'll reconsider and visit again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with lovely lobby and lobby bar.

Posted Apr 23, 2015
Pros: Staff and lobby area.
Cons: Hotel garage is in desperate need of attention. The hotel does offer valet service so guests can avoid this ominous space but that will cost you.
Location: Great restaurants on 4th and in Warehouse District. Very easy walking distance to all sports venues. Theater district nearby as well.
Nice hotel perfectly located in downtown Cleveland. Pleasant and spacious lobby with adjacent bar which is a very comfortable and convivial place to spend an evening.
Comment from Hotel Management
Apr 29, 2015 by Ami W., Hotel Management
Hello and thank you so much for taking the time to post! We appreciate the four stars and we're happy to hear that everything was to your liking. Thanks once again and we hope to see you again soon. Safe travels!
4 out of 5
by A verified travelerfrom uk

Disappointing

Posted Apr 21, 2015
Pros: location
Cons: the pool, refurb the hallways and smarten up the rooms
Location: hall of fame is 15 min walk
It looks as though this hotel is still in a state of decay. The pool was lukewarm and had peeling paint. Some public areas were great, but some are looking sad. The breakfast is overpriced.
Comment from Hotel Management
Apr 29, 2015 by Ami W., Hotel Management
Hello and thank you for posting. On behalf of our entire team here in Cleveland, we are truly sorry for your disappointment while visiting. Please know that we have passed your comments directly to our general manager for her review. Obviously it's always our goal to offer a seamless and positive experience for our guests and we're terribly sorry to have fallen short in your case. Once again, we're very sorry and we do thank you for taking the time to post.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful iconic hotel...super convenient to the Q

Posted Apr 12, 2015
Carpet and some lobby furniture is worn but only complaint...room large, amazingly comfortable beds,very attentive staff..have stayed there before and would do it again...close to everything downtown
Comment from Hotel Management
Apr 21, 2015 by Ami W., Hotel Management
Hello and thank you for the wonderful four star review! We're very happy to hear that your visit with us here in downtown Cleveland was a success. We appreciate you taking the time to post here via Expedia and we hope to see you again very soon. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Peoria, IL

Wonderful stay

Posted Apr 7, 2015
Pros: everything. Attached to the mall and walkway to the arena. Great food court in the mall. Dunkin Donuts available in the mall was wonderful
Cons: microwave and refrigerator in the rooms would be nice. Would be nice if the mall would stay open longer.
Location: Cleveland Cavaliers arena nearby. Walkway to the arena. Great food court.
We had a great stay here. Friendly accomodating staff
Comment from Hotel Management
Apr 13, 2015 by Ami W., Hotel Management
Hello and thank you so much for the wonderful five star review! We appreciate you taking the time to post and offer your feedback. Thank you once again and we hope to see you on your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyable but pricy.

Posted Apr 5, 2015
We were in town for Cavs game. Big positive hotel connected to tower city and arena. But for price of room thought it absurd I had to pay $27 to park in hotel parking garage. Also, had to call security for roudy neighbors. After initially quieting down got very loud again in middle of the night. More diligent security would have been nice. It was a nice stay but I would look for cheaper alternatives next time. Didn't sweep me off of my feet.
Comment from Hotel Management
Apr 13, 2015 by Ami W., Hotel Management
Hello and thank you for choosing to stay with us on your recent visit to Cleveland. We appreciate the feedback and are thrilled to hear that you liked the location. Please know that we have passed all comments on to our general manager for her review. We thank you for taking the time to offer the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2015
Excellent location for event!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Apr 13, 2015 by Ami W., Hotel Management
Five stars! Why thank you! We're thrilled to hear everything was perfect. Thanks once again and we look forward to your next visit. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom richfield, oh

Convenient downtown hotel

Posted Mar 30, 2015
The location is great & very convenient to everything downtown. The room was quiet & comfortable, but there was only a nightstand on one side of the bed and the bathroom was very oddly arranged with no counter space. In order to flush the toilet you had to shut the lid. If we were going to stay longer than 1 night we would have asked for a different room.
Comment from Hotel Management
Apr 5, 2015 by Ami W., Hotel Management
Hello and thank you so much for visiting us here in Cleveland! We appreciate you choosing to stay and for taking the time to post. Thanks once again and please visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
Great! Wonderful staff, comfortable room, and perfect location!
Comment from Hotel Management
Mar 17, 2015 by Ami W., Hotel Management
FIVE STARS - perfect! Thank you so much not only for choosing to stay with us, but also for taking the time to post. We appreciate the feedback and hope to see you again soon here in Cleveland. Safe travels!