Ratings based on 601 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful iconic hotel...super convenient to the Q

Posted Apr 12, 2015
Carpet and some lobby furniture is worn but only complaint...room large, amazingly comfortable beds,very attentive staff..have stayed there before and would do it again...close to everything downtown
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Peoria, IL

Wonderful stay

Posted Apr 7, 2015
Pros: everything. Attached to the mall and walkway to the arena. Great food court in the mall. Dunkin Donuts available in the mall was wonderful
Cons: microwave and refrigerator in the rooms would be nice. Would be nice if the mall would stay open longer.
Location: Cleveland Cavaliers arena nearby. Walkway to the arena. Great food court.
We had a great stay here. Friendly accomodating staff
Comment from Hotel Management
Apr 13, 2015 by Ami W., Hotel Management
Hello and thank you so much for the wonderful five star review! We appreciate you taking the time to post and offer your feedback. Thank you once again and we hope to see you on your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyable but pricy.

Posted Apr 5, 2015
We were in town for Cavs game. Big positive hotel connected to tower city and arena. But for price of room thought it absurd I had to pay $27 to park in hotel parking garage. Also, had to call security for roudy neighbors. After initially quieting down got very loud again in middle of the night. More diligent security would have been nice. It was a nice stay but I would look for cheaper alternatives next time. Didn't sweep me off of my feet.
Comment from Hotel Management
Apr 13, 2015 by Ami W., Hotel Management
Hello and thank you for choosing to stay with us on your recent visit to Cleveland. We appreciate the feedback and are thrilled to hear that you liked the location. Please know that we have passed all comments on to our general manager for her review. We thank you for taking the time to offer the feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 5, 2015
Excellent location for event!!!!!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
Apr 13, 2015 by Ami W., Hotel Management
Five stars! Why thank you! We're thrilled to hear everything was perfect. Thanks once again and we look forward to your next visit. Safe travels!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom richfield, oh

Convenient downtown hotel

Posted Mar 30, 2015
The location is great & very convenient to everything downtown. The room was quiet & comfortable, but there was only a nightstand on one side of the bed and the bathroom was very oddly arranged with no counter space. In order to flush the toilet you had to shut the lid. If we were going to stay longer than 1 night we would have asked for a different room.
Comment from Hotel Management
Apr 5, 2015 by Ami W., Hotel Management
Hello and thank you so much for visiting us here in Cleveland! We appreciate you choosing to stay and for taking the time to post. Thanks once again and please visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
Great! Wonderful staff, comfortable room, and perfect location!
Comment from Hotel Management
Mar 17, 2015 by Ami W., Hotel Management
FIVE STARS - perfect! Thank you so much not only for choosing to stay with us, but also for taking the time to post. We appreciate the feedback and hope to see you again soon here in Cleveland. Safe travels!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

Average

Posted Mar 14, 2015
Pros: The decor was pretty
Cons: Bathrooms
Location: Rock and roll hall of fame and quicken loan arena
The hotel was a great location for our stay. Our room was average. For the cost of this room I might have rated better if it was less expensive. Vey pricey for what we received
Comment from Hotel Management
Mar 17, 2015 by Ami W., Hotel Management
Hello Jon and thank you very much for staying, and of course for taking the time to post. We're terribly sorry to hear that your room was just average. That certainly isn't what we like to hear. Actually each of our 491 guest rooms are totally unique in size and layout. We hope that you'll visit again soon and experience a more positive stay. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 9, 2015
Beautiful historic feel. Convenient location to arena.
Comment from Hotel Management
Mar 12, 2015 by Ami, Hotel Management
Hello and thank you very much for taking the time to post. We appreciate you staying with us as well as the four stars. Thank you once again and please visit again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canton, OH

Nice overall stay, very convenient location

Posted Mar 3, 2015
Pros: Location, Decor, Shower head, Room Cleanliness, Friendly Staff
Cons: Parking, Fan in Bathroom
Location: Tower City, Horseshoe Casino, and Quicken Loans Arena all accessible without stepping foot outdoors. Extremely convenient in the winter.
My Wife and I stayed here on a Thursday night. We took in a Cavs/Warriors game and hit up the Horseshoe Casino. Overall we enjoyed our experience. I will outline our Pro's and Con's in list form here. Pro's - EXTREMELY convenient location. The Horseshoe Casino, Tower City, and Quicken Loans Arena are not only within walking distance, but can be accessed without stepping foot outside. In the winter, this is especially nice. Not to mention, there are many other things to do in the area that are just a short walk away. - Very historic, elegant looking hotel. - Clean Rooms. Historic/Vintage styling, with modern amenities. It was a nice combination. - The worlds most powerful shower head. It was awesome. - Very Friendly Staff. We spoke with 3 separate staff throughout out stay for various reasons, and all 3 were very friendly and helpful. Cons - The Hotel has its own attached parking garage, which was crowded and difficult to navigate, very crammed. We lucked out after we had already given up and grabbed a spot at the very bottom level. As we were leaving a Valet told us we couldn't park there as it was Valet only (it was too late at that point, and he was nice,) but there were no signs that said that anywhere. But that parking garage is pretty bad. Not sure if there is anything they can do with it though. I'm sure they are stuck with limited space. Parking was $27 for the night. - Escalators didn't work. Not a big deal. - No fan in bathroom. I hate that.
Comment from Hotel Management
Mar 12, 2015 by Ami, Hotel Management
Hello Eric and thank you for taking the time to post. We appreciate such thorough feedback as yours as a way to assist future guests when planning their stays. Thanks once again and please visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

John and Maurice at the bar are the best!

Posted Feb 23, 2015
Every time we are in Cleveland, we stay here and hit the beautiful bar. They are class acts!
Comment from Hotel Management
Mar 12, 2015 by Ami, Hotel Management
Hello Stephen and thank you so much for the glowing FIVE STARS!! We've passed your comments to our general manager as well. Thank you and please visit again soon!