Ratings based on 417 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Akron, OH

Hole in ceiling-no sleep-Vehicle towed TERRIBLE

Posted Apr 20, 2015
Pros: rrom was very spacios and clean
Cons: remove the hole in the celing-terrible idea, not convinient Staff needs to inform the guests to not park on the street overnight if there is a game
Location: it is a very nice location
The room we had was huge and clean, but had an opening in the ceiling....may be someone tried to create a sky light......not sure-we could not sleep due to the rain falling, and light coming in very early in the morning...ANNOYING My car got towed and it cost me $250 to get it back, hotel staff told me it was fine to park at the meters, but did not explain next morning is TOW time since the Cavs play in town. When I asked them, they did nothing Terrible experience, will never stay again there-Expedia, you need to let these guys know this is UNACCEPTABLE-it cost me close to 500 to pay for the hotel and the tow, and did not sleep at all
5 out of 5
Recommended
for Everyone
by A verified travelerfrom s

close to progressive field

Posted Apr 13, 2015
nice hotel, clean, friendly staff............................
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MI

nice hotel in the heart of downtown

Posted Apr 13, 2015
We made a last minute decision to stay here and it was great! The staff was super friendly and helpful. The hotel paid for our parking and gave us free beverages because our room was not available right at 3:00. We were able to walk to Progressive Field and to dinner and the Casino. Great Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Suite

Posted Apr 13, 2015
We got the suite and it was amazing!!! Super nice and modern !!!!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Cincinnati

Great for enjoying downtown Cleveland and the Cavs

Posted Apr 12, 2015
Pros: Newly renovated. Lots of open space in rooms. The Q is right across the street. Great restaurants in easy walking distance. Rock & Roll Hall too.
Cons: Price for parking is steep, considering we were guests. Microwave would not open well in the room - probably not checked after the renovation.
Location: The Q, restaurants, Rock & Roll Hall, parks
Have stayed here 3 times to enjoy Cleveland and take in a Cavs game. Love the location. Perfect place to enjoy downtown Cleveland.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

Nice and comfortable

Posted Apr 5, 2015
The staff was friendly. The room was clean. I loved my room, great size and ammentities. It was in the city of where I wanted to be. I didn't care for paying $20 extra for the parking garage. We parked across the street. It looked like an older hotel on the outside but it was nicely updated. I really enjoyed my stay at the hotel. I will stay again at this hotel. Highly recommended. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding

Posted Mar 4, 2015
Best bed in hotel ever. Newly renovated room and very spacious. Staff was very helpful and pleasent. All during construction of the other half of the hotel. Even the construction crew were polite.
3 out of 5
Recommended
for Everyone
by A verified traveler

Satisfactory hotel close to Quicken Loans Arena

Posted Feb 28, 2015
Pros: Proximity to Quicken Loans Arena
Cons: Map of hotel at check in.
Location: Many restaurants, nearby baseball / basketball / concerts
Perfect location to stay for a Cavaliers game as only 1 block away With easy access. Hotel is undergoing renovation. Very disjointed as hotel is made up of multiple buildings and a reclaimed vintage indoor shopping area making it challenging to navigate. Staff was friendly but never brought extra towels or rollaway / cot that was requested. Other than location, would rate as average.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2015
Room was comfortable, nice layout and clean. Hotel staff was very pleasant at checkin as was garage attendant. Perfect location for a night out on 4th street and casino.
5 out of 5
Recommended
for Couples
by Garyfrom Akron

Great Stay in Downtown!

Posted Jan 3, 2015 on Hotels.com
Best Deal in downtown. Around the corner from E. 4th st restaurants and the Q