Ratings based on 443 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, Ohio

Stayed one night to attend a Brown's game

Posted Sep 5, 2014
Pros: Clean & comfortable beds. Had a shuttle to take us to catch the rapid
Location: Close to everything via the rapid
Was pleasantly surprised! Only one issue which didn't really affect us was when we arrived around 5PM there was a room service tray outside our door & when we left the next morning it was still there. Other then that it was great.
3 out of 5
by A verified traveler from cleveland

Overpriced

Posted Sep 1, 2014
The hotel ac unit and toilets are extremely loud and noisy. On top of that you have to pay for parking.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Elgin, Tx

Needed to be close to the airport for early flight

Posted Aug 31, 2014
Pros: Proximity to the airport. Quiet room.
Cons: We did ask for a wake up call and never got it. Fortunately we set the alarm in the room and it woke us up.
Location: Got n too late to do anything other than sleep.
We needed to be at the airport by 5:00 am for a 6:00 flight. This hotel was perfect. If we wanted to have walked there we could have but they have a van that will take you right to the front of the airport at any time day or night. The room was comfortable, we were not able to hear any flights that may have been taking off or landing. We got into the hotel late the evening before and the staff was very helpful. I would definitely stay here again if I need to be in Cleveland
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago IL

Wonderful rooms and staff!!!

Posted Aug 28, 2014
Pros: Rooms and staff. GREAT restaurant. Wonderful bartender.
Cons: Free pony for all kids under 10.
Location: Convenient for on/off major expressways so easy to get to Rock and Roll hall of fame or back on the road any direction. Great food and shopping near.
Great place to stop on our halfway point. We always choose this hotel as it is always clean, updated and has a great friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago IL

Always know we can stop here for comfy stay.

Posted Aug 25, 2014
Always a great staff. Comfortable and clean. We have been stopping here for years as a half way point and always have had a consistently great experience.
3 out of 5
by A verified traveler

My stay at the Cleveland Sheraton

Posted Aug 15, 2014
Pros: Probably not. Too isolated and very limited options regarding food and beverage choices
Location: Nothing to do nearby
1. All of the hotel windows were filthy, particularly the windows in the rooms. 2. The "Starbucks" was not adequately stocked with grab and go breakfast items such as fruit, yogurt and other options. The barista told me that these items aren't replenished until 3pm. Really??who eats breakfast foods at 3pm? Since the hotel is landlocked, nothing else around it, my only options were to not eat breakfast or use the restaurant. 3. Overall cleanliness of the hotel was marginal.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Posted Aug 5, 2014
Pros: Convenient to IX center with shuttle service and staff very pleasant & helpful.
Cons: Pool area needed better lighting at night and wet floor was very slippery especially for kids.
Location: Close to zoo which was very nice
Very pleasant experience traveling even with 4& 2 year old.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fishers, Indiana

A nice hotel at the Cleveland airport

Posted Jul 29, 2014
Pros: The comfortable room.
Cons: Housekeeping staff intent on getting people moving out of their rooms...
Location: Cleveland airport- seriously, you could walk to the gate if you wanted to.
This is a very nice hotel and our room was very clean and comfortable. I was a little surprised the hotel was right at the airport terminal and dismayed to see that the lot was full of cars that were parked long-term. Indeed, the parking was not free, though it was discounted to $7 a night. Like other upscale hotels, there was no free breakfast but there was free Wi-Fi. Our stay was on a Saturday night and after arriving around 1am, we were assured that checkout wasn't until noon (and we were happy to sleep in). However, at 9:30, the maid went to pound on the door of every room on our hall, even though she could likely hear my hair dryer running. So that wasn't very pleasant. So much for my son sleeping in. Otherwise, it seemed like a very nice hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from montana

Great hotel

Posted Jul 20, 2014
Had a great stay at the Sheraton hotel. Staff was great as well
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Allentown, PA

Next to the airport; easy in - easy out.

Posted Jul 9, 2014
Pros: Good location.
Cons: I hate it when hotel guest have to pay for parking.
Location: Short ride into downtown Cleveland
Great stop for to quick business meetings in Cleveland. Good exercise room and fair to good food.