Ratings based on 107 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
80% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Dayton, OH

Caveat emptor -- seriously.

Posted Mar 15, 2015
Pros: It was inexpensive, it was clean, and it was conveniently located.
You get what you pay for. Actually, you get less, in my opinion. The description and pictures of this hotel at the Expedia site might as well have been of another hotel. The lobby pictures were unrecognizable as being this hotel. Virtually no resemblance. "Restaurant on site"? No. There's a Bob Evans next door, but the hotel doesn't have a restaurant in it. "Free WiFi"? Yes, but apparently they either turned it off at certain times or it was limited to supporting only a certain number of users, because it would cut out without warning or you couldn't get onto it at other times. The shampoo bottle had been used before -- it was one-third empty. The bed was uncomfortable and I woke up stiff and sore both mornings. The room had a little refrigerator, but unlike every other hotel I've ever been in with a fridge, it didn't have a freezer section in the top for refreezing my cooler pack. These are little, picky things, I know, but these little, picky things make a stay either pleasant or unpleasant, and I couldn't wait to check out. The room was clean enough, but I won't be staying there again, and I won't recommend it to anyone else.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Needs a little TLC

Posted Dec 17, 2014 on Hotels.com
the hotel is a little old, beds arent the most comfortable, burn holes in bed covers, pillows like cotton balls. the front desk people were great, very accomodating, especially Dawn. location was great. if i had another one night business trip in the area,I would stay again.
Comment from Hotel Management
Feb 21, 2015 by Manager, Hotel Management
Hello, We appreciate your candid comment about your stay and I apologize for the inconvenience you experienced. Your detailed review will be submitted for evaluation. Your concern on the linen will be checked and corrected as necessary. Nevertheless, It is wonderful to know that you were satisfied with the efficiency of our staff. we hope to have another chance to serve you again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom west Virginia

Posted Oct 26, 2014
Great price & location for our week in Mentor. Room was clean. Several places to eat within walking distance
Comment from Hotel Management
May 2, 2015 by Manager, Hotel Management
Hello Miss Judy, Thank you very much for your business. We are grateful to know that you find our hotel of great priced and conveniently located for your travel purpose. We truly appreciate your time in letting us know your level of satisfaction as well as your feedback score. Thank you for your business and we hope to see you again in the future.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Sep 30, 2014 on Hotels.com
The room was not well insulated for sound. We could hear people talking outside, from the hallway, and next door. A dog was barking next door or in a room very close to us.
Comment from Hotel Management
Jan 3, 2015 by Manager, Hotel Management
Hello, I apologize for the inconvenience during your stay. I will accelerate your concerns for evaluation. Trust that this will be addressed accordingly as we want our guests to be comfortable and completely enjoy staying with us. We will do our best to make your next stay even better, please call our attention should you need assistance. Our staff on duty will surely attend to you promptly.
2 out of 5
by A verified travelerfrom Alabama

Not recommended

Posted Sep 25, 2014
Pros: Nothing
Cons: Everything
Location: Close to Bob Evens
The First room we got had the TV. already on and the beds was not made. The 2nt. was better but still did not feel clean and was missing the iron.
Comment from Hotel Management
Mar 28, 2015 by Manager, Hotel Management
Hello Mr. Gerry, I apologize that you were uncomfortable during your recent stay with us. I will submit your feedback for verification and trust that this will be addressed accordingly. I hope you will allow us another opportunity to serve you again, please do not hesitate to call the attention of our staff should you have concerns about your stay. They will surely attend to you promptly to ensure you will enjoy your entire visit. Thank you for your business.
4 out of 5
Recommended
for Business Travelers
by Davidfrom Mentor

Convienent

Posted Sep 19, 2014 on Hotels.com
It was a good location.
Comment from Hotel Management
Nov 22, 2014 by Manager, Hotel Management
Hello Mr. David, Thank you very much for your business and for not hesitating to spend time with us. Your positive feedback will always be an inspiration for our team to pursue excellence so we can provide quality services to you consistently. Thank you for your business.
2 out of 5
by A verified traveler

Super 8 in Mentor, OH

Posted Sep 16, 2014
Pros: Not much.
Cons: Room for much improvement.
Location: This hotel is located at the Route 2 and Route 306 interchange. There are lots of restaurants in the general vicinity.
My husband and I were extremely disappointed with this hotel. The room was small and the bathroom was really small! There was no soundproofing so we heard all of the walking and stomping above us throughout the night. The continental breakfast was a joke. There was coffee and a waffle iron that was on, but that was about it!
Comment from Hotel Management
Mar 21, 2015 by Manager, Hotel Management
Hello Brenda, Allow us to provide you better services on your next visit with us. I will accelerate your dissatisfaction on the quality of our accommodations you received during your recent stay. I assure you that our management will address your concerns accordingly. Your business is valuable to us and our goal is to provide you quality accommodation every time you visit us.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cleveland Ohio

Nice clean room and hotel

Posted Sep 1, 2014
Good experience except for dogs barking. Close to several restaurants
Comment from Hotel Management
Mar 7, 2015 by Manager, Hotel Management
Hello Mr. Dave, Thank you for your time in completing the survey and for giving our hotel a rewarding feedback score. I apologize however, for the discomfort you faced on noise coming from the dogs. Please let us know should you have concerns on your next visit, our staff on duty will be happy to attend to you to ensure you will be comfortable during your entire stay. Your business is valuable to us and we will do our best to provide you better accommodation on your next visit.
3 out of 5
Recommended
for Business Travelers
by Jason B.from Orem, UT

Good location. Decent hotel.

Posted Aug 28, 2014 on Hotels.com
I was on business and wanted a hotel close to Kirtland, OH to see some of the Mormon historical sites. This hotel worked out great.
Comment from Hotel Management
Nov 1, 2014 by Manager, Hotel Management
Hello Jason B, Thank you for completing the online survey for our hotel and for sharing your experience during your stay with us. We value your business and your satisfaction is what we are working very closely to achieve at all times. We look forward to serving you again soon during your next business trip.
2 out of 5
Recommended
for Overnight Stay Before Destination
by Rick Jfrom Ocala FL.

Posted Aug 28, 2014 on Hotels.com
Room was poor. Housekeeping tried toe tear at 8am and kept trying to hurry us out.
Comment from Hotel Management
Nov 1, 2014 by Manager, Hotel Management
Hello Rick J, Please accept my sincerest apologies for the inconvenience you faced during your stay with us. Your comments about the customer services shall also be be verified as we are oriented to accommodate guests with inviting and friendly ambiance. Trust that I will accelerate your concerns for evaluation so that this is addressed and handled properly in the future.