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GUEST REVIEWS
Expedia Guest Rating
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TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Awards and Affiliations
The Ritz-Carlton, Cleveland is listed in the 2011 Travel + Leisure 500. This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
MUSE - a casually-chic dining experience featuring contemporary American cuisine inspired by simple farm-to-table ingredients cooked to perfection. MUSE offers breakfast, lunch and dinner Monday - Saturday. Brunch is served on Sunday.
Lobby Lounge on 6 - Home to the Rocktails - hit cocktails and Martinis- and light fare in the evenings, providing the perfect atmosphere for those looking to unwind.
In addition to a fitness center and indoor splash pool and spa tub, the health club offers men's and women's locker rooms with saunas and steam rooms. Massage-treatment rooms are available (surcharge).
Amenities include laundry services, 24-hour in-room dining, lobby and Club-level concierge services, and 24-hour valet parking. Babysitting services are available.
Rooms
The hotel has 205 guestrooms, all of which offer views of Lake Erie, the Cuyahoga River, or the city. Amenities include down comforters, twice-daily housekeeping, evening turndown service, and complimentary overnight shoeshine. A technology butler can assist with computer needs.
Additional amenities include Italian marble bathrooms with telephones, fully stocked stocked refreshment cabinets, signature bathrobes, complimentary USA Today newspapers, coffeemakers, wireless Internet access, iPod docking stations, and work stations with data ports.
Room Amenities
Dining
MUSE - a casually-chic dining experience featuring contemporary American cuisine inspired by simple farm-to-table ingredients cooked to perfection. MUSE offers breakfast, lunch and dinner Monday - Saturday. Brunch is served on Sunday.
Lobby Lounge on 6 - home to the classic cocktail and the Martini Hall of Fame in the evenings, providing the perfect atmosphere for those looking to unwind. On the weekends, Lobby Lounge on 6 also serves Afternoon Tea.
Recreation
The Ritz-Carlton's seventh-floor health club includes an indoor splash pool measuring 38 feet by 18 feet and an adjacent spa tub. Men's and women's locker rooms offer saunas, steam rooms, Ritz Carlton toiletries, and complimentary water and fresh fruit. A 24-hour fitness room has strength-training machines, treadmills, stationary bicycles, elliptical machines, and free weights.
Lake Erie is within a mile of the hotel, offering seasonal activities such as jogging, cycling, boating, fishing, and swimming.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
You may be required to sign in to verify your stay.
Showing 1 - 9 results (of 9)
“very satisfy”
Had a great time and was treated very well and will go back again
“Amazing hotel ... Cleveland the city "not so amazing"”
Hotel could not have been better. The staff went out of thier way to make you feel comfortable.
“Expensive but worth every bit of it”
Great location. The airport train drops you right under the Tower City complex, and the hotel is in this complex. Extremely courteous staff. The 6th floor lounge is great (got a bit crowded with the Yankees-Indians series next door), but could possibly stay open longer than just midnight. That was a bummer. Food is great, but they have only one restaurant. Public Square is in the neighbourhood, and has many great choices. But then this is downtown Cleveland - do not venture out on your own after dark, or so they say. Parking is a problem (I did not rent a car) - all valet service, so you keep tipping your valet each time you take your car out. It is downtown, within walking distance of the Rock-n-Roll Hall of Fame and some other museums. The drive to Canton (to the Football Hall of Fame) is not that bad either. And best of all, Progressive Field, home to the Cleveland Indians is 10-minutes of comfortable walking. The river is next door, as is Lake Eerie. I would recommend this hotel to anyone willing to spend this kind of money, but the hotel ambience, the service, and all these fun places within walking distance make it totally worthwhile. If you are going to be totally downtown-bound, then DO NOT rent a car.
“Pirates Ritz”
My wife sent the card from the room. First impression was grand. All staff were excellent. We got the suite so our 14 yr old son could have his own space. When we got to the room, our son reached behind the pullout sofa to plug in his phone, and there was a visibly dirty pair of underwear back there. Housekeeping came to take it away. We expected that while we were at the baseball game, the pullout sofa would be made up for our son; it was not. Little things you wouldexpect from the Ritz-Carleton. We were very impressed with Cleveland, and hope to make it back soon. Thank you
“Very pleasant stay”
Hotel staff could not have been more accommodating.
“Beyond Top-Notch Service”
From the doormen and car jockeys to the Registration clerks, bellmen and chambermaids, Maitre d'hotel, wine stewards and waiters, staff at this hotel appear to enjoy their work and to be proud of their establishment. They were friendly, but courteous, and always helpful. A map of the city with places to visit would be a nice addition in the guest rooms.
“The hotel of choice if you're visiting the Rock & Roll Hall of Fame”
First class hotel conveniently located (within walking distance) of the Rock & Roll Hall of Fame. Also right by the Hard Rock.
“There is no other place to stay, the Ritz is best”
It was a great experience. They knew my name when I got out of the taxi from the airport. It was impressive all the way around. The only thing that needed attention was Sunday brunch, it was just okay.
“Comfortable stay”
Comfortable, clean and quiet. Has direct access to Tower center (mall). Nice and cozy business cubicle. It would be nice if they offered free internet but they don't. Not the best Ritz Carlton I've been to though (luxury wise).
TripAdvisor Traveler Rating:
(based on #### traveler reviews)
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The preferred airport for The Ritz-Carlton, Cleveland is Cleveland, OH (CLE-Hopkins Intl.) - 15.3 km / 9.5 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
