Reception

Reviews of University Hotel & Suites

2 out of 5
University Hotel & Suites
3614 Euclid Ave, Cleveland, OH

Reviews

4.4
Rating 10 - Excellent. 50 out of 999 reviews" "
Rating 8 - Good. 114 out of 999 reviews" "
Rating 6 - Okay. 216 out of 999 reviews" "
Rating 4 - Poor. 233 out of 999 reviews" "
Rating 2 - Terrible. 386 out of 999 reviews" "

4.2/10

Cleanliness

5.6/10

Staff & service

3.8/10

Amenities

3.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Catherine

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not Stay Here
This hotel is not a good place to stay. The staff was polite, and the three gentlemen that manned the door were very helpful. But the condition is run down and it looked it. It is NOT handicap accessible. The showers were dirty (we had 2 rooms), the mattresses were wrapped in plastic (bedbugs? I hope not) and the plumbing leaked. The water did not get hot in the sink. I ran into other "guests" and found out they had been there 8 months and paid $800/mo. Is this a halfway house? It looked like it and felt like it. About 7:30pm the neighbor started blasting music. I had to ask it be shut off at 9:00 because we needed to be up at 6. We were there for a medical condition needing the Cleveland Clinic and this place was close and cheap. Lastly when she copied my credit card to cover any expenses, she sent it via email and then made a copy. When I asked her where the email went, she said she didn't email it and only made a copy. I'm an IT guy by profession and I know what I saw. My mistake and I will never do it again. I would suggest you don't either.
Stayed 1 night in Dec 2020

2/10 Terrible

Larrie

Stayed 1 night in Dec 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities
Hopeful yet disappointed
A couple of staff were nice but some weren’t! Hotel seems run down and sketchy! Booking will promise fridge + microwave but be warned you may not receive it. Had to switch rooms! 2nd room had electrical issues! Me and friends had a few personal items Lost suspected stolen by staff by staff! Room had mice and roaches! Hotel staff lied about the option for later Check-Out time! Hotel staff were also very forceful and rushed us to check out. The hotel had its few upsides like being along 24/7 BRT Rapid Transit but the cons are many! Stay at your own risk! Not even the Hotels.com discounted rates were worth the price!
Stayed 2 nights in Oct 2020

2/10 Terrible

Paula

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
University Hotel and Suites, Cleveland
The pictures on the website for this hotel are a lie! It’s run down,filthy, and a sham!
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2020

2/10 Terrible

Richa, Delaware

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS PLACE. The pictures are misleading, the rooms do not looks like that. It’s being renovated but has not been shut down for renovation, exposing customers to hazardous construction materials. The place is not cleaned daily even in the middle of a pandemic, and the front desk will tell you they’re not the billing party when you ask for a refund, but they are, and they will not pick up calls, making refunds impossible. I’m reporting this place.
Stayed 1 night in Aug 2020

2/10 Terrible

Gary, Dayton

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy. AC didn't work. Thick layer of dust on shelves. Bathroom smelled like stale urine. Travelocity wouldn't help make it right.
Stayed 2 nights in Jun 2020

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware ,very deseeving
Dirty ,foul smelling , just plain awful !!! Did not stay ,Desk would not refund my money,very disappointed with Hotels .com to ever advertise such a putrid site near Cleveland Clinic
Stayed 1 night in Aug 2020

2/10 Terrible

Albert

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2020

2/10 Terrible

Chareonna

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There Was Mice & Everything There I’m Beyond Irritated & Been Asking For Refund Elavators Broken Down
Stayed 2 nights in Jun 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2020

2/10 Terrible

Valerie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

2/10 Terrible

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOPE
Showed up to hotel with my family after driving in from michigan .. Was not told they were hosting a group from the local homeless mission nor that they were a covid housing site!! Did not even get out of our car as all the "hanging out" around the outside of the hotel looked unsafe for our children and leaving our car parked there overnight.
Stayed 1 night in Jul 2020

2/10 Terrible

Saundra

Traveled with group, Business traveler, Traveled with family
Disliked: Property conditions & facilities
Needs work
The area is nice but the hotel is the worst looking building on the block. When we drove up to the hotel, about a dozen people were lottering outside the front and side of the hotel. I did not feel comfortable or safe for my personal safety nor did I feel safe leaving my car in the parking lot. The sign said 'under new management' so I assume the new owner intends to invest the money and energy into the property to elevate it's appearance and eliminate the lottering. Until then, I would not stay there.
Stayed 3 nights in Jul 2020

2/10 Terrible

Stephanie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute terrible, dirty and negative treatment
Stayed 2 nights in Jun 2020

2/10 Terrible

Kelly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame on hotels.com
Even though I had already paid for the night, my wife and I decided not to stay. We were intimidated by the behavior of the young people in the parking lot. We were concerned with our safety . We are not in a position to lose $75 but we weren't about to stay at a place where we didn't feel comfortable. Shame on hotels.com.
Stayed 1 night in Jun 2020

2/10 Terrible

Ty, Boston

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their System was down and i am still waiting On My refund.
Stayed 2 nights in Jun 2020

2/10 Terrible

Becky, Ohio

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was old dirty needs Updating not in a secure area.
Stayed 1 night in Jun 2020

2/10 Terrible

Patrick

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away, far away from this dump
Stayed 1 night in May 2020

8/10 Good

Aaron

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The star was fine. In the middle of the city so the area was a bit rough but nothing too crazy
Stayed 2 nights in Jun 2020

10/10 Excellent

Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We paid for the room then were unable to check
Stayed 1 night in May 2020

2/10 Terrible

Telana

Stayed 2 nights in Mar 2020

10/10 Excellent

Rapheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bed I had some of the best sleep I’ve had in months
Stayed 2 nights in Mar 2020

4/10 Poor

Peitung

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

2/10 Terrible

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Incredibly run down and poorly maintained. Very understanding and friendly staff, but the hotel is a mess. There’s visible ceiling tiles falling down, ripped and peeling carpet and wallpaper, mold and water damage in the bathrooms, etc.
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Elise

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would like a refund i found 2 bed bugs an got but up on my back
Stayed 1 night in Mar 2020

2/10 Terrible

Saleem

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel and staff.
Terrible.
Stayed 1 night in Mar 2020

10/10 Excellent

Tiajuana, Cleveland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness very respectable front desk was very nice
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, they said it was under new management and undergoing renovations and to please be patient. If I had known that there would not have been a restaurant available at this site, I never would have stayed there. I would never stay there again. I must admit the price was reduced because of the inconvenience
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room had some infestation. Either bed bugs or fleas but I was bitten a lot!
Stayed 2 nights in Feb 2020

4/10 Poor

Edinson

Disliked: Room comfort
Poor condition
I was not expecting a high end hotel for $80 a night but it was way below standards. WiFi never worked properly, other guests were loud as they could, rooms need a desperate update- start with beddings. Heater was like an oven.
Stayed 1 night in Feb 2020

2/10 Terrible

Nikki

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Stay
It was a roach in my room. I told the front desk, I was told they didn't have another room available. The room they said they could put me in was the party floor where they were destroying the walls. This hotel had alot of people who looked homeless and not clean.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2020

2/10 Terrible

Danielle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place
My family and I did not stay. They did not honor the reservation and told me that I'd have to pay cash almost double rate. I hope that I didn't get charged for this. I never received a room, therefore we went to another hotel.
Stayed 2 nights in Feb 2020

2/10 Terrible

Nikki

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Someone kept banging on the wall. The room took forever to get warm. The toilet kept running and the shower head leaked everywhere.
Stayed 1 night in Feb 2020

2/10 Terrible

Denautica

Disliked: Staff & service
Couldnt stay because we wasn’t aware of extra charges but we tried calling before we went but nobody answered we called about 20 times
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

2/10 Terrible

Nancy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare Hotel
I had paid for the room via PayPal but when we arrived we were told we had to pay a cash deposit of $100 and if we did not have cash, the deposit was $250 by credit card. We were told they could not give a receipt for our $100 in cash. We were told that if we checked out before 7:00 a.m. the night clerk would not refund our deposit; we had to wait for the day clerk who arrived at 7:00. When we were finally able to go to the room the keys did not open the door. My son made 2 more trips back to the desk before they finally provided keys that worked. The only comment the clerk made was “ that happens all the time”. So 30 min. after we arrived, we finally entered the room. The pillows on the beds were little squares the size of decorative pillows, 2 per bed. The covers on the double beds did not match. The window curtain hung partly off the rod and the windows were covered in handprints. The bathroom was clean but it contained exactly one washcloth and 2 bath towels; no hand towel and nothing to step out of tub onto. There was a coffee pot but no coffee. We were awakened in the night by a pounding on the door. My son answered and a man’s voice yelled that our check-in sheet and keys were left on the front desk so he wanted to know if the room was occupied. When we checked out the clerk actually made us wait while he went to our room on the 7th floor and checked that we hadn’t destroyed anything before returning our deposit. Worst experience I’ve ever had at a hotel.
Stayed 1 night in Feb 2020

2/10 Terrible

Paula, Ohio

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy!!! Absolutely disgusting!!!! Got to room, door was wide open!! Went in to check to make sure no one was in my room. No one, but bed bugs on the white lamp shade!!! Took a picture, showed management, they told me nothing they could do. Checked out. Emailed Expedia for a refund!! DO NOT STAY AT THIS PLACE!!!
Stayed 1 night in Feb 2020

4/10 Poor

Joseph

Traveled with group
Disliked: Staff & service
This was an inexpensive hotel stay so you definitely get what you pay for. The people at the front desk seemingly had no idea what they were doing and were very rude. And the condition of the hotel and my room was mediocre at best. So I won't be returning and I advise anyone looking to stay in Cleveland to pay the extra 30 bucks and stay in a nicer hotel.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater wasn’t working, but a guy came as soon as he started working at 11pm and did repair it, everything else was okay
Stayed 2 nights in Feb 2020

8/10 Good

Denautica

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

4/10 Poor

thomas

Disliked: Cleanliness, property conditions & facilities, room comfort
So needs updating. Shocking, a shredded lamp shade, a missing light bulb, inadequate lighting, small bed
Stayed 1 night in Feb 2020

2/10 Terrible

JOSEPHHarris, Cleveland Ohio

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Garbage awful don't go there smelly bad services disrespectful just straight garbage place should be closed down went to the room and just left garbage worst I've ever seen fortunately holiday inn had a room don't stay there
Stayed 2 nights in Feb 2020

2/10 Terrible

University&Suit, 3616 Euclid Ave, Cleveland OH 44115

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To Whom It May Concern, It was unique experience , upon entering our room there were no sheets or blankets or pillows on the bed just a ransacked mattress on the bed. Propped up. I thought they have you make the bed and save money . The wallpaper was peeling off the wall. The two pillows they had in the room were in the chair balled up. The fake leather head board was peeling and the stuffing was coming out. My husband and I came into town for his best friend funeral. These accommodations were very unacceptable. I want a full return of my monies immediately. Or should I contact the Better Business Bureau or Yelp! Let me know how to send pictures
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book here
I paid in advance, then hotel tried to make me double pay so I didn't even end up staying here. Hopefully my refund goes through soon.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel misrepresents itself as to its accommodations and in its description of the accommodations. My son and I did not stay and were very disappointed. I will say there was a sign outside that said it was under new management. I wish them luck in improving the hotel. It could be a nice place to go but certainly needs a deep clean and updated.
Stayed 1 night in Feb 2020