Ratings based on 793 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Cleveland

Room needs updating. Peeling wallpaper has stains

Posted Dec 17, 2014
Great location at playhouse square. We had dinner at the hotel restaurant. Great food but really slow service. We waited an hour for our food then rushed to eat before the play.
2 out of 5
by A verified traveler

Posted Dec 2, 2014
Room coffee maker was broken. Jacuzzi and pool were cold.....and the answer we got from the front desk was.... Oh... We are sorry
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 25, 2014
Wonderful saved my night at the last minute on a date night when another hotel cancelled our room
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2014
Good locale, great deal for the money. I would recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbus, OH

Great Stay at Playhouse Square

Posted Nov 9, 2014
Pros: Large Extremely comfortable bed. Clean Rooms.
Cons: Bar could be bigger and a breakfast would be nice for the price of the stay.
Fantastic Hotel and staff. The Hotel Bar (the Blue Bar) is extremely small and popular so get there early or not at all. No Complimentary Breakfast is the only drawback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Downtown, able to walk everywhere.

Posted Nov 3, 2014
Nice hotel, nice staff, would stay here again. Comfortable bed. Huge bathroom.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom peterborough ontario

Staff very helpful and always pleasant

Posted Oct 20, 2014
Pros: Location
Cons: It needs more baggage trolly's
Location: Great restaurants and bars all in walking distance
Great experience, great city and hotel is close to many cleveland attractions
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Oct 15, 2014
This hotel was very nice and close to everything. The staff was incredibly pleasant and helpful. The pool was nice, but the water was pretty cold. All in all wonderful stay.
2 out of 5
by A verified travelerfrom Chicago, IL

Would NOT stay here again..

Posted Oct 14, 2014
My first choice of hotel was completely booked..this was about $70 more and we did not have a good experience. The worst part EVERY day we received stained towels, wash clothes and hand hotels. The only good thing about the hotel is the beds were very comfy, but staff could have been friendly as well
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Long Island, NY

Great Location, Nice Facility

Posted Oct 14, 2014
The hotel is one block from the theatres of Playhouse Square, a great location for evening cultural activities. It's also right on on the HealthLine bus, which goes to the University Circle area. The rooms were large and comfortable. The bar has a half-off Happy Hour on weekdays.