Ratings based on 693 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Burlington, ON

Cleveland Downtown

Posted Jul 27, 2014
Pros: Location
Cons: Not to much that the hotel could do about amenities around
Location: Unless it was due to reconstruction nothing seem to be opened past 5pm even restaurants closed early, the 1 coffee shop around closed at 9pm
Hotel was in a great central location. Only issue was that they seem to roll up the streets at 5pm, it was the theatre district, after the show was over there was no place to go.
3 out of 5
Recommended
for Everyone
by A verified traveler

a bit pricy for condition of room

Posted Jul 21, 2014
Pros: great bed and bedding
no fridge in room, toilet handle had to be jiggled to prevent it from running, could use some tile repair in bathroom
3 out of 5
by A verified traveler from Canada

Serviceable Hotel

Posted Jul 18, 2014
Location: We went to the Rock and Roll Hall of Fame.
Staff were not discourteous, but they were always distracted with other calls or customers. The suite was well presented, but the tub had some hair clogging the drain that caused the tub to fill up quickly while showering even though the drain was open. After that, I was never fully confident that the bathroom had been carefully cleaned. Too often there were people sitting outside the main entrance smoking. This was unpleasant to walk through, although I was happy the hotel was a smoke-free facility. The king bed was comfortable, as were the pillows. The free internet was slow. It was an okay experience, not bad, not great.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ontario

Great downtown location.

Posted Jul 13, 2014
Centrally located to the city sites and attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2014
It was a great location, walking distance to places downtown. Not an inexpensive stay but well worth the money
4 out of 5
Recommended
for Everyone
by A verified traveler from F

Close to progressive field and the Q

Posted Jul 12, 2014
Nice hotel located a block from progressive field and and 2 blocks from the Q. A lot of restaurant and bars to pick from to eat at staying here.
4 out of 5
Recommended
for Everyone
by A verified traveler from Versailles, NY

Inconvenienced a bit

Posted Jul 10, 2014
Pros: It was very nice, clean. I liked the location. Walking distance within Progressive Field & Quicken Loans Arena.
Cons: The electronic key situation was internal & I know those things can't be helped sometimes. Otherwise, it was nice for the price!
Location: Great location. Went to the Cleveland Indians baseball game while in town. Rock n Roll Hall of fame driving distance 5 minutes or so.
At the time of check in, the electronic key system was down. As a result, we were unable to get in our room without having to wait for staff to let us in. It was a little wait as they were running floor to floor opening room doors. As we were waiting, another patron had waited 1/2 hour to be let into his room! The self-parking was a little awkward, behind building, tight space, trying to manuver was fun. Construction in the area made it a little difficult to get to the hotel.
2 out of 5
by A verified traveler from NC

No ice and phones stay down

Posted Jul 3, 2014
I went from 1st floor to 11 floor and there was no ice, phone was down most of the time.
2 out of 5
by A verified traveler

Posted Jun 26, 2014
Requested a 5:00 a.m. taxi reservation at front desk to catch an early flight the next morning. Came down to find out that reservation request was logged but no one bothered to call cab company. Delay in getting cab was an inconvience and a completely avoidable stressor if only staff could have carried out this very simple task.
4 out of 5
Recommended
for Everyone
by bill

Good location for stadiums and restaurants

Posted Jun 24, 2014
Clean, comfortable convenient. Good location and everything you would hope for from big hotel chain. Price was about right for what u get