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Reviews of Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

3.5 out of 5
Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel
1260 Euclid Ave, Cleveland, OH

Reviews

8.6

Excellent

Rating 10 - Excellent. 643 out of 1091 reviews" "
Rating 8 - Good. 239 out of 1091 reviews" "
Rating 6 - Okay. 110 out of 1091 reviews" "
Rating 4 - Poor. 62 out of 1091 reviews" "
Rating 2 - Terrible. 37 out of 1091 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Suman J, Evans

Liked: Cleanliness, amenities, property conditions & facilities
Convient
Stayed 5 nights in Apr 2024

6/10 Okay

Marc

Liked: Cleanliness, staff & service
The TV in my room 1208 was blown out. One side of the whole TV was overwhelmingly blue.
Stayed 1 night in Apr 2024
Response from Mark--Rooms Division Manager on Apr 18, 2024
Hi Marc......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. I do apologize about the issue you had with the TV. We are in the process of upgrading out TV system so next time you stay here, it will be much better.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service during a very busy weekend!
Stayed 2 nights in Apr 2024
Response from Mark--Rooms Division Manager on Apr 18, 2024
Hi Jennifer......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 Okay

Rickey

Liked: Cleanliness, staff & service
Thin walls in door way can hear everything. Staff helpful with questions for the area things to do in Cleveland
Stayed 5 nights in Apr 2024
Response from Mark--Rooms Division Manager on Apr 18, 2024
Hi Rickey......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. I do apologize about the extra noise you heard. We do have quiet hours from 11p-7a and we ask all our guests to adhere to that. Sometimes it doesn't work.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

4/10 Poor

Angela

Traveled with family
Liked: Cleanliness
For the price we had to pay here are my complaints. Ice machine broke on our floor. They only give you 2 towels for room, so make sure to ask for more. If you buy breakfast ticket, they push for u to eat the buffet, but it’s a small bad one, and if you’re not there at beginning it’s old by the time u eat it. You can order off menu but they don’t want to tell you that for some reason. But the food would be better than the buffet I promise. Or u can even do both, which they don’t want to tell you. Valet is expensive and only had one worker during the ncaa tournament so except to wait long if you’re there for an event with lots of people.
Stayed 2 nights in Apr 2024
Response from Mark--Rooms Division Manager on Apr 10, 2024
Hi Angela......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am disappointed we were unable to meet them.During the Women's Final Four, we only offered our buffet. The only other option would have been a made-to-order omelette. Regarding valet....staffing was an issue at times so I do apologize for the longer than usual wait. Thank you again and we look forward to having you back here again soon and show you your experience was simply a one time occurrence.Regards,Mark PosnerRooms Division Manager

2/10 Terrible

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Double charged and no help getting it removed!
Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Apr 5, 2024
Hi Mark......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am sorry we were not able to meet them.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Apr 2, 2024
Hi Hector......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service!!!!!! That staff was AMAZING -everyone we interacted with was incredibly focus on our experience. Our room was to die for🙏 We will be back😄
Stayed 3 nights in Mar 2024
Response from Mark--Rooms Division Manager on Apr 2, 2024
Hi Daisy......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was all very understanding and kind to me from checking in to check out.
Stayed 2 nights in Mar 2024
Response from Mark--Rooms Division Manager on Mar 29, 2024
Hi Heather......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

James S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the downtown location and valet service, I'd stay again!
Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Apr 2, 2024
Hi James......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel because of its proximity to the Playhouse Theater. It was less than two blocks away, which was perfect! The lobby feels very historical & is well-appointed. The pool area is nice. Our room was a bit dated, but serviceable. It was nice to have a bar in the lobby. Bar/restaurant was a nice amenity, and I would definitely return!
Stayed 2 nights in Mar 2024
Response from Mark--Rooms Division Manager on Mar 27, 2024
Hi Karen......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

8/10 Good

Vicki

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was very convenient clean and safe except for the incident with the homeless person hanging in front of hotel late at night
Stayed 2 nights in Mar 2024
Response from Mark--Rooms Division Manager on Mar 26, 2024
Hi Vicki......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Sophie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. Only problem is the price for valet service at $44 a night. Too high.
Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Mar 26, 2024
Hi Sophie......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Christine, Niles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Mar 26, 2024
Hi Christine......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 Okay

joe

Disliked: Staff & service
Hour and a half to get checked in.
Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Mar 24, 2024
Hi Joe......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am sorry to see we did not meet them. Unfortunately, the server which services our guest check in/out system went down in the middle of the afternoon and we had to wait until it got fixed. I apologize for the delay.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time, staff was friendly and helpful. It's conveniently located right in the middle of the downtown activities!!
Stayed 2 nights in Mar 2024
Response from Mark--Rooms Division Manager on Mar 22, 2024
Hi Danielle......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 Okay

Jennifer

Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Apr 10, 2024
Hi Jennifer......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am disappointed we were unable to meet them.Thank you again and we look forward to having you back here again soon and show you your experience was simply a one time occurrence.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Telasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the location was perfect
Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Mar 21, 2024
Hi Telasia......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 Okay

Courtney

Traveled with family and small children
Disliked: Cleanliness
The valet parking is very confusing and no real guidance. Overall stay was okay nothing extravagant, panties left on room floor when we arrived which was irritating.
Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Mar 18, 2024
Hi Courtney......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am disappointed to see we were not able to meet them. The lack of cleanliness in your room is deeply disturbing and has been sent to my Housekeeping Manager for further investigation.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Peter

Liked: Property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Mar 16, 2024
Hi Peter......Thank you for taking the time to complete the survey and the kind word about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Bennylizz

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Mark--Rooms Division Manager on Mar 18, 2024
Hi......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Dakota

Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Apr 5, 2024
Hi Dakota......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

John

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!!
Stayed 2 nights in Mar 2024
Response from Mark--Rooms Division Manager on Mar 15, 2024
Hi John......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Domonique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked out of another hotel because it was run down and beat up. I checked into crowne plaza during the middle of the night and the guy at the front seat AARON was a huge help! He upgraded my room for the inconvenience of having to leave another hotel and also gave me late checkout. He definitely made my night and i appreciate him!
Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Mar 15, 2024
Hi Domonique......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. Thank you for the recognition of Aaron. As his manager, it is greatly appreciated. Also, I will be forwarding your comments to him as well as my Director of Operations and my HR Director.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Amanda

Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Apr 2, 2024
Hi Amanda......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

April

Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Apr 2, 2024
Hi Michelle......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

4/10 Poor

Rylee

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Mar 15, 2024
Hi Rylee......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Mar 8, 2024
Hi Randy......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

8/10 Good

Ethan

Stayed 2 nights in Mar 2024
Response from Mark--Rooms Division Manager on Mar 24, 2024
Hi Ethan......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr.Alex the concierge is a really friendly guy who helped to welcome us to the hotel and helped us get out of the hotel fast with no chaos. The facility is nice and have a ton of nice ammenities The staff in the hotel resturaunt were very friendly and the resturaunt was beautiful. Overall a very positive experience and we would for sure return for another stay.
Stayed 1 night in Mar 2024
Response from Mark--Rooms Division Manager on Mar 5, 2024
Hi Kimberly......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Connie

Stayed 1 night in Feb 2024
Response from Mark--Rooms Division Manager on Mar 22, 2024
Hi Connie......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, staff was nice & bed was comfy! The only thing I would’ve done was pay for valet! Walkable to my sisters wedding & nightlife!
Stayed 1 night in Feb 2024
Response from Mark--Rooms Division Manager on Mar 1, 2024
Hi Jasmine......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Nicolea

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 1 night in Feb 2024
Response from Mark--Rooms Division Manager on Mar 1, 2024
Hi Nicolea......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was completely booked, Check in was quick and easy, valet was great and retrieved our car in a timely manner each time. There is plenty of restaurants that are in walking distance. our room was clean and the bed was actually comfortable.
Stayed 1 night in Feb 2024
Response from Mark--Rooms Division Manager on Mar 1, 2024
Hi Laura......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

terrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Feb 2024
Response from Mark--Rooms Division Manager on Mar 1, 2024
Hi Terrence......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Breann

Stayed 1 night in Feb 2024
Response from Mark--Rooms Division Manager on Mar 1, 2024
Hi Breann......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great room in a great location. Very friendly and fast check-in. Clean, modern room.
Stayed 1 night in Feb 2024
Response from Mark--Rooms Division Manager on Mar 1, 2024
Hi Patrick......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Carissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great.
Stayed 1 night in Feb 2024
Response from Mark--Rooms Division Manager on Feb 23, 2024
Hi Carissa......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Joshua

Stayed 1 night in Feb 2024
Response from Mark--Rooms Division Manager on Mar 21, 2024
Hi Joshua......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Pepi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mark--Rooms Division Manager on Feb 23, 2024
Hi Pepi......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

iona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking was great... love that we could walk and get to places
Stayed 1 night in Feb 2024
Response from Mark--Rooms Division Manager on Feb 15, 2024
Hi Iona......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Jamelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Mark--Rooms Division Manager on Feb 15, 2024
Hi Jamelia......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Jamie

Stayed 1 night in Feb 2024
Response from Mark--Rooms Division Manager on Mar 21, 2024
Hi Jamie......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

8/10 Good

Joi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mark--Rooms Division Manager on Jan 31, 2024
Hi Joi......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Stacy

Traveled with partner
The room was like 110 degrees we can’t get it cooled down at all only complaint I have !
Stayed 1 night in Jan 2024
Response from Mark--Rooms Division Manager on Jan 29, 2024
Hi Stacy......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. Sorry about the heat in your room!!!!Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the desk in late afternoon and evening was very nice and made us feel very welcome. She was helpful in telling us about the restaurant we were looking for and also she was enjoyable to talk to about the shows at the playhouse. I think her name was Charlene. That was very appreciated. Great service
Stayed 1 night in Jan 2024
Response from Mark--Rooms Division Manager on Jan 25, 2024
Hi Deborah......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

2/10 Terrible

Nakia

Stayed 1 night in Dec 2023
Response from Mark--Rooms Division Manager on Jan 22, 2024
Hi Nakia......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am disappointed we were unable to meet them.Thank you again and I'd like to invite you back here again soon to show you your poor experience was just a one time incident.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The hotel was excellent The staff from the front desk to the wait staff in the restaurant were exceptional We would recommend this location to anyone going to a show at Playhouse square
Stayed 1 night in Jan 2024
Response from Mark--Rooms Division Manager on Jan 15, 2024
Hi Rick......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mark--Rooms Division Manager on Jan 15, 2024
Hi Kari......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 Okay

Tara

Liked: Cleanliness, staff & service, room comfort
Clean but not much hot water
The staff was amazing and it was a great location. They switched my room, which was fine since I didn't need a handicap accessible room. It was just what the website gave me but the room I had was a bit shabby with towel bars hanging/out off the walls and there's not a lot of warm water for showers. It was clean though.
Stayed 2 nights in Jan 2024
Response from Mark--Rooms Division Manager on Jan 13, 2024
Hi Tara......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them but disappointed with the condition of your room and your hot water issues. Please accept my apology.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager