Pool

Reviews of Holiday Inn Express Hotel & Suites Clovis, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 316 out of 547 reviews" "
Rating 8 - Good. 146 out of 547 reviews" "
Rating 6 - Okay. 42 out of 547 reviews" "
Rating 4 - Poor. 24 out of 547 reviews" "
Rating 2 - Terrible. 19 out of 547 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eliana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The indoor pool was clean and easy to get to. Staff were very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from natesa on Mar 25, 2024
Hi Eliana,We are so glad you enjoyed your stay with us, specifically the indoor pool and the customer service. We hope to see you again soon!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Natesa on Mar 19, 2024
Thank you for starting with us! We are so glad you enjoyed it.

10/10 Excellent

PATRICIA, PAGOSA SPRINGS

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
X
Stayed 1 night in Mar 2024
Response from Natesa on Mar 15, 2024
Thank you for staying with us, Patricia! We are so glad you enjoyed your stay with us.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stat
Stayed 2 nights in Feb 2024
Response from Natesa on Feb 27, 2024
Thank you for staying with us, Albert! Thank you for the kind words; we hope to see you again soon.

10/10 Excellent

Coleen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the last week we've stayed at three Holiday Inn Express locations in three different cities. This was by far the best designed room and the best breakfast.
Stayed 1 night in Jan 2024
Response from Natesa on Jan 21, 2024
Hi Coleen, Wow - thank you for the review! We are so glad you enjoyed your stay with us! We hope to see you again very soon.

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Jan 2024
Response from Natesa on Jan 10, 2024
Thank you for staying with us, Tiffany. We hope to see you again soon.

10/10 Excellent

Bonnie

Stayed 1 night in Dec 2023
Response from Natesa on Dec 31, 2023
Thank you for staying with us, Bonnie!

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed by myself for 2 nights and i wasn't uncomfortable at all. The staff is very friendly and helpful.
Stayed 1 night in Nov 2023
Response from Natesa on Nov 8, 2023
Hi Carissa,We are so glad you felt safe during your stay. Thank you for staying with us.

10/10 Excellent

Darriyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Natesa on Oct 22, 2023
Hi Darriyan,Thank you for staying with us! We are so glad you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Fred

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Natesa on Oct 15, 2023
Hi Fred,We are sorry to hear your stay was unsatisfactory. Thank you for the review.

8/10 Good

Luis

Traveled with family
Good place to stay , breakfast was real good!
Stayed 1 night in Sep 2023
Response from Natesa on Oct 4, 2023
Thank you for staying with us! We are so glad you enjoyed your stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
Quiet clean place, good breakfest options
Stayed 1 night in Sep 2023
Response from Alexis on Oct 2, 2023
Mark we are so glad you enjoyed your stay with us! We loved having you and hope to see you again soon.

8/10 Good

Patty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always cleaning, and very friendly. On a quiet end if town close to everything. Jacuzzi was down but knew that going in. Overall great stay and great price. Breakfast was great!
Stayed 2 nights in Sep 2023
Response from Natesa on Oct 4, 2023
Thank you for staying with us, Patty. We appreciate the flexibility on the hot tub and pool area. We hope to see you again soon!

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Clean
Stayed 1 night in Sep 2023
Response from Natesa on Sep 19, 2023
Hi Dustin, Thank you for staying with us! We are so glad you enjoyed your stay, specifically the cleanliness. We hope to see you again soon!

10/10 Excellent

James

Very good
Stayed 1 night in Sep 2023
Response from Natesa on Sep 20, 2023
Hi James, Thank you for review! We are so glad you enjoyed your stay with us.

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Natesa on Sep 16, 2023
Hi Randall, Thank you for staying with us! We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Margarete

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the rooms, friendly staff, and that pancake maker is entertaining. The shower floor was just a little dirty the rest of the place was very clean. The elevator made a couple pauses that made me nervous - a staff was in there with me and said its ok though.
Stayed 2 nights in Aug 2023
Response from Natesa on Sep 13, 2023
Hi Margarete,Thank you for the review! We are so glad you enjoyed your stay with us, specially the customer service, room, and breakfast. Thank you for the feedback on the shower and elevator.

4/10 Poor

Tony, Edgewood

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The pool out of order
Stayed 1 night in Sep 2023
Response from Natesa on Sep 7, 2023
Thank you for the flexibility on the pool. We are working hard to repair it as soon as possible.

10/10 Excellent

Janice

Stayed 1 night in Aug 2023
Response from Natesa on Sep 13, 2023
Hi Janice, Thank you for staying with us! We are so glad you enjoyed your stay with us.

6/10 Okay

Zabrina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked picked this hotel and paid a little more so we could have acess to a nice pool. It was closed for construction. When we went passed it the pool was filled and working. The hotel room was ok but there was hair and dead bugs in the bathroom floor. We had to reset the air conditioner plug to get the ac to work. The location of the room was close to the lobby bathrooms and any time someone would talk it would echo very loudly in our room and there was a metallic banging sound on and off all night. The location was great, the food was good, and the outside was well maintained.
Stayed 2 nights in Aug 2023
Response from Natesa on Aug 19, 2023
Thank you, Zabrina, for the feedback on your stay.

6/10 Okay

Jody, Denver

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool was closed down for repairs and we were not made aware of the problem at the time of booking. We we told that we could use the sister hotel pool which we did and it was filthy. Additionally, the elevator was out of service and we had to drag our luggage to the second floor
Stayed 2 nights in Aug 2023
Response from Natesa on Aug 21, 2023
Hi Jody, We are sorry to hear about all the inconveniences. Thank you for your flexibility.

10/10 Excellent

Rodolfo, Hockley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD
Stayed 1 night in Aug 2023
Response from Natesa on Aug 16, 2023
Hi, Thank you for staying with us! We are so glad you enjoyed your stay with us. We hope to see you again very soon.

8/10 Good

Matthew

Stayed 1 night in Jul 2023
Response from Natesa on Aug 29, 2023
Hi Matthew, Thank you for staying with us.

10/10 Excellent

Fred

Stayed 1 night in Jul 2023
Response from Natesa on Jul 31, 2023
Hi Fred,Thank you for staying with us! We are so glad you enjoyed your stay with us. We hope to see you again soon.

6/10 Okay

Jody

Traveled with family
Disliked: Property conditions & facilities
TV cuts off every 15-20 seconds and the first room they put us in smelled horrible and I spent over $160 literally to stay here. NOT HAPPY at all and I have stayed here MANY times just check my name. Would like a free night in a Holiday Inn for my family that we can actually enjoy.
Stayed 1 night in Jul 2023
Response from Natesa on Jul 23, 2023
Thank you for staying with us, Jody. We appreciate the feedback.

4/10 Poor

Donald E

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The first morning we were awakened by loud hammering right over our head on the 3rd floor. Lasted most of the morning. Our window was boarded up and the pool was under repair. They moved us to the first floor the next day. My complaint is why weren’t we told this before booking.
Stayed 2 nights in Jul 2023
Response from Natesa on Jul 11, 2023
Hi Donald, We are so sorry your stay was unsatisfactory. Thank you for sharing the is with us.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything great
Stayed 1 night in Jul 2023
Response from Natesa on Jul 9, 2023
Hi Stephanie, Thank you for staying with us! We loved having you and hope to see you again soon.

8/10 Good

John R

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Natesa on Jul 6, 2023
Hi John, Thank you for staying with us! We are so glad you enjoyed your stay.

6/10 Okay

WENDY S

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Natesa on Jun 26, 2023
We are sorry to hear your stay was not satisfactory. We will work hard to improve. Thank you for staying with us.

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You can never go wrong with Holiday Inn Express! The bed was so comfortable and the room was very large and felt like home!!! Will definitely stay there again!
Stayed 1 night in Jun 2023
Response from Natesa on Jun 27, 2023
Hi Keith, Thank you for staying with us! We are so glad you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

VICTORIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Natesa on Jun 7, 2023
Hi Victoria, Thank you for staying with us.

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and updated!
Stayed 1 night in Jun 2023
Response from Natesa on Jun 4, 2023
Thank you for staying with us! We loved having you, Christine.

10/10 Excellent

Cole

Stayed 1 night in Jun 2023
Response from Natesa on Jun 4, 2023
Hi Cole, Thank you for staying with us! We are so glad you enjoyed your stay with us.

10/10 Excellent

SHERRI, Ansonia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here several times and will be back again.
Stayed 1 night in May 2023
Response from Natesa on May 25, 2023
Hi Sherri, Thank you for staying with us! We loved having you and look forward to seeing you next time.

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Natesa on May 20, 2023
Hi Dennis, Thank you for the review! We are so glad you enjoyed your stay with us. We loved having you.

4/10 Poor

Frances

Traveled with family and small children
Disliked: Property conditions & facilities
No pool available since COVID, we were told we are noisy at around 6pm, of course we have 3 kids with ages ages 2-8 and since no pool we are stuck in our room. The noise was also above us and couldn’t sleep at 2am.
Stayed 1 night in May 2023
Response from Natesa on May 11, 2023
Thank you for sharing your experience with us.

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service
Top notch in every way!
Stayed 1 night in May 2023
Response from Natesa on May 10, 2023
Thank you for staying with us, Stephen! We loved having you and hope to see you again very soon.

8/10 Good

Albert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The remodel is looking nice!
Stayed 2 nights in Apr 2023
Response from Natesa on May 4, 2023
Thank you for staying with us.

10/10 Excellent

Robert

Stayed 1 night in Apr 2023
Response from Natesa on May 13, 2023
Thank you for staying with us, Robert! We are so glad you enjoyed your stay with us.

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Natesa on Apr 16, 2023
Hi Adriana, Thank you for staying with us! We are so glad you enjoyed your stay with us. We loved having you.

8/10 Good

Sandy

Liked: Cleanliness, staff & service
Everything was good except both elevators were scary noisy. One so bad that if it came first we would go in and send it up or down and then push again to get. The other one. Rode the really noisy one 1 time also shook. Bith really need work.
Stayed 2 nights in Mar 2023
Response from Natesa on Mar 20, 2023
Hi Sandy, Thank you for the feedback on the elevators. We will immediately address this issue.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disappointed
There is no pool, hasnt been open for two yesrs. There was also no tv during our stay. Shouls not advertise pool if it has been out of service that long.
Stayed 1 night in Mar 2023
Response from Natesa on Mar 19, 2023
Hi, Thank you for sharing your feedback on the pool.

8/10 Good

Leslie

Stayed 1 night in Mar 2023
Response from Natesa on Mar 20, 2023
Hi Leslie, Thank you for staying with us.

2/10 Terrible

William

Disliked: Cleanliness
Stayed 1 night in Mar 2023
Response from Natesa on Mar 20, 2023
We are sorry to hear your stay was not satisfactory, William. Thank you for the feedback.

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Ro on Mar 18, 2023
Hi Johnny,Thank you for the review! We are so glad you enjoyed your stay and we look forward to seeing you next time!

10/10 Excellent

Nathan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
friendly staff, clean facility
Stayed 1 night in Mar 2023
Response from Natesa on Mar 14, 2023
Hi Nathan, Thank you for staying with us! We are so glad you enjoyed your stay with us.

4/10 Poor

Travis

Stayed 1 night in Mar 2023
Response from Natesa on Mar 14, 2023
Thank you for sharing your feedback with us, Travis.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Clovis, NM
They just renovate at this location. New bed, very comfortable. Clean. They had complimentary breakfast but I didn’t take advantage of that. Thank you Rita, Julian, and Alexis and the rest of the team of Holiday Inn Express at Clovis, NM
Stayed 1 night in Mar 2023
Response from Natesa on Mar 10, 2023
Hi Carolyn, Thank you for the review! We are so happy to hear that our team was able to take care of you during your stay with us. We hope to see you again soon!

2/10 Terrible

Joseph

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our car along with 3 others were broken into, glass shattered, woken up at 3am, and staff did absolutely nothing. Nothing worked at the hotel, pool and hot tubs were closed despite being told they were open and working. Elevators sound like a death trap.
Stayed 2 nights in Feb 2023
Response from Natesa on Feb 14, 2023
Thank you for sharing your experience with us, Joseph. We are sorry to hear your stay was unsatisfactory. Please note that parking is at the discretion of the customer.

2/10 Terrible

rolando

Stayed 1 night in Feb 2023
Response from Natesa on Mar 10, 2023
Hi Rolando, Thank you for the feedback. We appreciate your staying with us.