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In the last week we've stayed at three Holiday Inn Express locations in three different cities. This was by far the best designed room and the best breakfast.
Coleen
Stayed 1 night in Jan 2024
Response from Natesa on Jan 21, 2024
Hi Coleen, Wow - thank you for the review! We are so glad you enjoyed your stay with us! We hope to see you again very soon.
Staff was always cleaning, and very friendly. On a quiet end if town close to everything. Jacuzzi was down but knew that going in. Overall great stay and great price. Breakfast was great!
Patty
Stayed 2 nights in Sep 2023
Response from Natesa on Oct 4, 2023
Thank you for staying with us, Patty. We appreciate the flexibility on the hot tub and pool area. We hope to see you again soon!
I like the rooms, friendly staff, and that pancake maker is entertaining. The shower floor was just a little dirty the rest of the place was very clean. The elevator made a couple pauses that made me nervous - a staff was in there with me and said its ok though.
Margarete
Stayed 2 nights in Aug 2023
Response from Natesa on Sep 13, 2023
Hi Margarete,Thank you for the review! We are so glad you enjoyed your stay with us, specially the customer service, room, and breakfast. Thank you for the feedback on the shower and elevator.
4/10 Poor
Tony, Edgewood
Traveled with family
Sep 7, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
The pool out of order
Tony
Stayed 1 night in Sep 2023
Response from Natesa on Sep 7, 2023
Thank you for the flexibility on the pool. We are working hard to repair it as soon as possible.
10/10 Excellent
Janice
Aug 20, 2023
Janice
Stayed 1 night in Aug 2023
Response from Natesa on Sep 13, 2023
Hi Janice, Thank you for staying with us! We are so glad you enjoyed your stay with us.
We booked picked this hotel and paid a little more so we could have acess to a nice pool. It was closed for construction. When we went passed it the pool was filled and working. The hotel room was ok but there was hair and dead bugs in the bathroom floor. We had to reset the air conditioner plug to get the ac to work. The location of the room was close to the lobby bathrooms and any time someone would talk it would echo very loudly in our room and there was a metallic banging sound on and off all night. The location was great, the food was good, and the outside was well maintained.
Zabrina
Stayed 2 nights in Aug 2023
Response from Natesa on Aug 19, 2023
Thank you, Zabrina, for the feedback on your stay.
The pool was closed down for repairs and we were not made aware of the problem at the time of booking. We we told that we could use the sister hotel pool which we did and it was filthy. Additionally, the elevator was out of service and we had to drag our luggage to the second floor
Jody
Stayed 2 nights in Aug 2023
Response from Natesa on Aug 21, 2023
Hi Jody, We are sorry to hear about all the inconveniences. Thank you for your flexibility.
Hi, Thank you for staying with us! We are so glad you enjoyed your stay with us. We hope to see you again very soon.
8/10 Good
Matthew
Aug 1, 2023
Matthew
Stayed 1 night in Jul 2023
Response from Natesa on Aug 29, 2023
Hi Matthew, Thank you for staying with us.
10/10 Excellent
Fred
Jul 28, 2023
Fred
Stayed 1 night in Jul 2023
Response from Natesa on Jul 31, 2023
Hi Fred,Thank you for staying with us! We are so glad you enjoyed your stay with us. We hope to see you again soon.
6/10 Okay
Jody
Traveled with family
Jul 23, 2023
Disliked: Property conditions & facilities
TV cuts off every 15-20 seconds and the first room they put us in smelled horrible and I spent over $160 literally to stay here. NOT HAPPY at all and I have stayed here MANY times just check my name. Would like a free night in a Holiday Inn for my family that we can actually enjoy.
Jody
Stayed 1 night in Jul 2023
Response from Natesa on Jul 23, 2023
Thank you for staying with us, Jody. We appreciate the feedback.
4/10 Poor
Donald E
Traveled with family
Jul 11, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The first morning we were awakened by loud hammering right over our head on the 3rd floor. Lasted most of the morning. Our window was boarded up and the pool was under repair. They moved us to the first floor the next day. My complaint is why weren’t we told this before booking.
Donald E
Stayed 2 nights in Jul 2023
Response from Natesa on Jul 11, 2023
Hi Donald, We are so sorry your stay was unsatisfactory. Thank you for sharing the is with us.
You can never go wrong with Holiday Inn Express! The bed was so comfortable and the room was very large and felt like home!!! Will definitely stay there again!
Keith
Stayed 1 night in Jun 2023
Response from Natesa on Jun 27, 2023
Hi Keith, Thank you for staying with us! We are so glad you enjoyed your stay with us. We hope to see you again soon!
Hi Dennis, Thank you for the review! We are so glad you enjoyed your stay with us. We loved having you.
4/10 Poor
Frances
Traveled with family and small children
May 10, 2023
Disliked: Property conditions & facilities
No pool available since COVID, we were told we are noisy at around 6pm, of course we have 3 kids with ages ages 2-8 and since no pool we are stuck in our room. The noise was also above us and couldn’t sleep at 2am.
Frances
Stayed 1 night in May 2023
Response from Natesa on May 11, 2023
Thank you for sharing your experience with us.
10/10 Excellent
Stephen
Business traveler
May 9, 2023
Liked: Cleanliness, staff & service
Top notch in every way!
Stephen
Stayed 1 night in May 2023
Response from Natesa on May 10, 2023
Thank you for staying with us, Stephen! We loved having you and hope to see you again very soon.
Hi Adriana, Thank you for staying with us! We are so glad you enjoyed your stay with us. We loved having you.
8/10 Good
Sandy
Mar 20, 2023
Liked: Cleanliness, staff & service
Everything was good except both elevators were scary noisy. One so bad that if it came first we would go in and send it up or down and then push again to get. The other one. Rode the really noisy one 1 time also shook. Bith really need work.
Sandy
Stayed 2 nights in Mar 2023
Response from Natesa on Mar 20, 2023
Hi Sandy, Thank you for the feedback on the elevators. We will immediately address this issue.
4/10 Poor
Verified traveler
Traveled with family
Mar 19, 2023
Liked: Cleanliness
Disappointed
There is no pool, hasnt been open for two yesrs. There was also no tv during our stay. Shouls not advertise pool if it has been out of service that long.
Verified traveler
Stayed 1 night in Mar 2023
Response from Natesa on Mar 19, 2023
Hi, Thank you for sharing your feedback on the pool.
8/10 Good
Leslie
Mar 19, 2023
Leslie
Stayed 1 night in Mar 2023
Response from Natesa on Mar 20, 2023
Hi Leslie, Thank you for staying with us.
2/10 Terrible
William
Mar 19, 2023
Disliked: Cleanliness
William
Stayed 1 night in Mar 2023
Response from Natesa on Mar 20, 2023
We are sorry to hear your stay was not satisfactory, William. Thank you for the feedback.
They just renovate at this location. New bed, very comfortable. Clean. They had complimentary breakfast but I didn’t take advantage of that.
Thank you Rita, Julian, and Alexis and the rest of the team of Holiday Inn Express at Clovis, NM
Carolyn
Stayed 1 night in Mar 2023
Response from Natesa on Mar 10, 2023
Hi Carolyn, Thank you for the review! We are so happy to hear that our team was able to take care of you during your stay with us. We hope to see you again soon!
2/10 Terrible
Joseph
Traveled with family and small children, Traveled with family
Our car along with 3 others were broken into, glass shattered, woken up at 3am, and staff did absolutely nothing. Nothing worked at the hotel, pool and hot tubs were closed despite being told they were open and working. Elevators sound like a death trap.
Joseph
Stayed 2 nights in Feb 2023
Response from Natesa on Feb 14, 2023
Thank you for sharing your experience with us, Joseph. We are sorry to hear your stay was unsatisfactory. Please note that parking is at the discretion of the customer.
2/10 Terrible
rolando
Feb 5, 2023
rolando
Stayed 1 night in Feb 2023
Response from Natesa on Mar 10, 2023
Hi Rolando, Thank you for the feedback. We appreciate your staying with us.