Outdoor pool
Check availability

Reviews of Fiesta Inn Coatzacoalcos

3.5 out of 5
Fiesta Inn Coatzacoalcos
Blvd Costero 801, Colonia Santa Isabel, Coatzacoalcos, VER

Reviews

8.6

Excellent

Rating 10 - Excellent. 184 out of 385 reviews" "
Rating 8 - Good. 140 out of 385 reviews" "
Rating 6 - Okay. 39 out of 385 reviews" "
Rating 4 - Poor. 14 out of 385 reviews" "
Rating 2 - Terrible. 8 out of 385 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Expensive
The most expensive hotel in coatzacoalcos, no gym, no free breakfast, room in bad shape, one elevator did not work
Stayed 1 night in Jan 2024

4/10 Poor

Elvia del Carmen

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The air conditioner always stayed in 25°c, too hot. The room and bathroom are small. The only nice things are the view and the bed is comfortable.

10/10 Excellent

Raul

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the money
Stayed 7 nights in Nov 2023
Response from gv on Dec 1, 2023
thanks for you preference!

4/10 Poor

Adolfo

Stayed 1 night in Nov 2023

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from gv on Oct 2, 2023
Agradecemos su preferencia!

8/10 Good

Manuel, McKinney

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was great
Stayed 1 night in Jul 2023
Response from gv on Jul 10, 2023
Thanks for your preference!

8/10 Good

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from gv on Jun 14, 2023
Gracias por su preferencia, los esperamos pronto!

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Hotel
Stayed 7 nights in Apr 2023
Response from g on Apr 25, 2023
Thanks for your preference!

6/10 Okay

Lenard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To start with they could not find the reservation and after they did they wanted to charge me for the room that was already paid for. Once we got in the room and staff was awesome.
Stayed 1 night in Feb 2023
Response from Ani Catherine Gómez on Feb 28, 2023
Dear guest, we thank you for your evaluation, we will continue working to improve our quality and service standards in our facilities to provide you with a better experience during your stay. We hope to be your choice again on your next visit and exceed your expectations.

8/10 Good

ALEJANDRO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy bonito y seguro para hospedarse en Coatzacoalcos. Tiene la caliad minima de esta cadena y eso se agradece. El restaurante cierra a las 11 pm y eso nos sento muy bien a mi familia y a mi pues llegamos tarde y teniamos hambre y no sabiamos a donde ir.
Stayed 1 night in Dec 2022
Response from Ani Catherine Gómez on Jan 16, 2023
Estimado Alejandro, agradecemos de antemano su evaluación, seguiremos trabajando en mejorar nuestros estándares de calidad y servicio en nuestras instalaciones para brindarle una mejor experiencia en su estancia en esta su casa. Esperamos ser su elección nuevamente en su siguiente visita y superar sus expectativas.

8/10 Good

JUAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
In general good but they need to improve the amenities pool area and bar area
Response from Ani Catherine Gómez on Jan 9, 2023
Dear guest, we thank you for your evaluation, we will continue working to improve our quality and service standards in our facilities to provide you with a better experience during your stay. We hope to be your choice again on your next visit and exceed your expectations.

10/10 Excellent

Marco

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is nice spot and acces to the beach
Stayed 1 night in Oct 2022
Response from Ani Catherine Gómez on Oct 25, 2022
Dear guest, we thank you in advance for your evaluation, we will continue working to improve our standards of quality and service in our facilities to provide you with a better experience during your stay. We hope to be your choice on your next visit.

10/10 Excellent

Susumu

Stayed 1 night in Oct 2022

8/10 Good

Juan Carlos

Stayed 2 nights in Jul 2022

8/10 Good

Bonnie

Stayed 1 night in May 2022
Response from Eduardo Saldivar on May 26, 2022
Bonnie, muchas gracias por su preferencia. Le esperamos pronto.

8/10 Good

Bonnie

Stayed 2 nights in May 2022
Response from Eduardo Saldívar on Jun 29, 2022
Buenas tardes Bonnie, gracias por su apreciable evaluación, con mucho gusto estaremos a sus órdenes en su siguiente estancia. Si fuese necesario mejorar en algo su experiencia en el hotel no dude en comentarnos.

8/10 Good

Dean

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jul 2021

8/10 Good

Fernanda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Coatzacoalcos es horrible, el hotel, descuidado
Hotel muy descuidado, todo Coatzacoalcos es muy feo
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The town is not all that attractive. Lots of trash on the beach, smoke from the oil industry was way too close for my liking—made for a nice sunset though. Staff very friendly and helpful, Victor in the restaurant was really a great waiter.
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Room are clean but is no refrigerator or microwave parking need to be cleaned on tv channels need to be more English spiking channels
Stayed 1 night in Feb 2020

8/10 Good

Ramon

Stayed 1 night in Feb 2020

6/10 Okay

Luis, Coatzacoalcod

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Personal siempre atento y cordial. El unico inconveniente es que segun es un hotel libre de humo de cigarro... y a traves de las rejillas del aire acondicionado se colaba humo de cigarro e inhundaba la habitacion de humo casi a media noche. Reportamos el hecho dos veces. Comentaron que indagarian. Sin respuesta, llame una tercera ve... ya irritado pues no se podia dormir con olor a cigarro inhundando la habitacion y nos cambiaron a otra habitacion en el 5to piso. Deben reforzar con los clientes que esta prohibido fumar en la habitacion.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Aug 2018
Response from Sr. on Sep 14, 2018
Muchas gracias por su visita y sus comentarios, será un placer volver a recibirlo en su próximo viaje a esta ciudad. Saludo Cordiales

8/10 Good

Rocio Denisse

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Srita. on Aug 24, 2018
Muchas gracias por su visita, esperamos ser sus anfitriones en su próxima estancia, esta es su casa!

6/10 Okay

Verified traveler

Pool is a joke
Minuscule pool, extremely cold. Rooms are OK, but service is defficient. I asked for an extra towel and took half and they took half an hour to deliver it.
Stayed 2 nights in Feb 2018

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cool
Everything is clean, a/c necessary and perfect. The pool is super clean. I wish they included breakfast in the price - at about $20 dollars for the breakfast buffet, it's steep. Other than that, zero complaints.
Stayed 1 night in Jun 2017

10/10 Excellent

Urcinia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.5 STAR
VERY GOOD HOTEL AND SERVICE.IT'S CLEAN TOO

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
long terms business stay.
staff good.hotel clean.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Not twice
Noisy lot of light into the Room

10/10 Excellent

Jose, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coatzacoalcos
I was there 4 days and never experienced a problem. The hotel staff was very nice and accommodating.

10/10 Excellent

hari, santa fe nm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for a quick stay
Excellent location , you can see the water from your room, the rooms are smallish but you have Everything you need at hand. Clean, very comfortable.

8/10 Good

James, Ridgecrest, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Coatzacoalcos.
Very nice hotel. Good area. Only thing that could be better is a good bar in the hotel and a jacuzzi. However, no complaints at all.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About the room
I have been in other Fiesta Inn Hotels and this isn't as good than others. The room was small and the bathroom had a different door that closed both the wc space and the complete bathroom. In general it is a good hotel.

8/10 Good

Carlos, Sacramento, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
The staff was delightful and efficient. Clean rooms, decent food and a safe place to stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there for business and did not have a chance to be a tourist. The room was very comfortable.

8/10 Good

rodney, atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place and good people
I really enjoyed my stay in your hotel and in your city.It was my first time outside my country and your city made me feel at home.I will tell others here about your hotel and city.

6/10 Okay

Verified traveler

Liked: Cleanliness

4/10 Poor

LHdz, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointing Service and Facilities
They didn´t respect my non smoking room reservation and gave me a smoking one. The beds are very small and uncomfortable. With regard to security, the parking lot is totally open and without any supervision, so really any person can get in without any control from the hotel staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and exellent service
Nice medium sized hotel ideal for business travellers but choice of food limited and boring if staying long term.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Exellent Staff
Hotel is very comfortable and staff very friendly and efficient. Choice of food is disappointing, menu has not changed since August this year. Rooms are good but do not have a fridge/minibar which normally provided in 3 star hotels around the world.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Average hotel
Hotel was adequate but food selection limited and menu was the same for 6 weeks without change.

8/10 Good

Ben, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Across from the Beach???
The hotel was comfortable and clean. It has a great view of the Gulf of Mexico.

8/10 Good

Alejandro, Gonzalez

Liked: Cleanliness, staff & service, room comfort
Nice Hotel to stay, Hotel location is great

8/10 Good

Adrian, Lincoln, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great for business
Excellent for business trip. great location in front of the sea. Good wifi.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, food and a nice view
Very diligent staff! Food is great and served with care. I would definately come back. Suggest to provide shuttle transportation to the airport.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice attention.
A washing machine and a dryer would be of help.