Reception

Reviews of NH Coatzacoalcos

3 out of 5
NH Coatzacoalcos
Av De Las Palmas 2, Col. Paraiso, Coatzacoalcos, VER

Reviews

7.6

Good

Rating 10 - Excellent. 65 out of 194 reviews" "
Rating 8 - Good. 57 out of 194 reviews" "
Rating 6 - Okay. 40 out of 194 reviews" "
Rating 4 - Poor. 17 out of 194 reviews" "
Rating 2 - Terrible. 15 out of 194 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edin

Liked: Cleanliness, staff & service, property conditions & facilities
Pillows
Stayed 2 nights in Mar 2024
Response from Leonardo Aguilar Santos on Mar 28, 2024
Dear customer, we are pleased to know that we have met your expectations, we are glad that you liked the comfort of our pillows, we hope to continue counting on your preference.

10/10 Excellent

David

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was just ok. but the best option in the area for my needs. I will most likely stay at NH Coatz if i am made to return to Coatzacoalcos.
Stayed 2 nights in Aug 2022

8/10 Good

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Judy

Traveled with group, Traveled with family
Liked: Staff & service
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice place very good location and staff I like thanks very good
Stayed 1 night in Dec 2017
Response from Leonardo Aguilar Santos on Dec 22, 2017
Dear guest, thank you very much for your valuable comments of extancia, same that I will share with all the team that made possible that your stay in this your house was memorable.

8/10 Good

Daniel , California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and safe weekend in Coatza.
Short business trip but NH helped to make it pleasant.
Stayed 1 night in Oct 2017
Response from Leonardo Aguilar Santos on Oct 18, 2017
Dear Mr. Barron, First of all I thank you for the time invested in giving us your valuable comments about your stay, which we will share with the team that we form NH Coatzacoalcos, we are pleased to know that you take us as your headquarters in your visits to our city, I greet you without expressing your gratitude. Sincerely : Leonardo Aguilar Santos Accommodation Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very impressed with friendliness of the staff.
The breakfast buffet was excellent. The staff was great!!!
Response from Leonardo Aguilar Santos on Apr 27, 2017
Dear Guest, we thank you very much for the time invested to give us your valuable comments, which I will share with all the staff that work in this NH Coatzacoalcos house, I am proud to know that we have met your expectations, we hope to see you soon I'll be right back in this house. best regards

8/10 Good

Luis Fernando, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome Stay
Very Nice Hotel for business and pleasure

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Stsay
The hotel is well located, quiet and clean

2/10 Terrible

Giargue

Disliked: Cleanliness, staff & service, room comfort
Bad experience!!
Very unpleasant stay, first day no towels in The room, second day no cable TV. To conclude They elimited th gym and they screwed up my bill. Wont stay there anymore.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

4/10 Poor

Justin, Portland, Or.

Disliked: Staff & service, property conditions & facilities
Overpriced Average Hotel
We were very disapointed that the work out room and other amenities advertied either, were not working or did not exist, upon our arrival. The front desk offered us passes to use a gym across town but we did not have the time to venture. I used the computer near the elvator for a convenience. The internet worked as well. Breakfast was expensive for blah blah and we wished we tried the restaurant across the street. We felt the facilities, service, room, and amenities available to us was worth half what we paid. Nonetheless, we showered, slept, ate, and moved on.

4/10 Poor

Verified traveler

Disliked: Room comfort
Good location
Good location for shopping malls and restaurants.

6/10 Okay

RT, PA

NH Coatzacoalcos
Not a bad place for the money but it could be better. The staff was ok, nothing outstanding. The pictures you see online are probably from the best room they have, my room look good but they forgot to remodel the bathroom. The whole place has been remodeled it looks like it was a different hotel before. But again it was OK for the money.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel maintenance is an issue.
For a relatively new hotel, its lack of maintenance is a surprising problem. After checking in, hotel room card would not open our door, so had to change rooms. The card reader in the door was not functioning. The 2nd room given to us had very strong cigarette odours, so we had to request a 3rd room. This one was better, but had loose main door that rattled all night hitting the door latch. Asked reception for a spare pillow, and they sent up the lumpiest pillow I have ever seen in my life. Bathroom fans and window mounted air conditioners work, but are very noisy. Hotel was much cheaper than others in Coatzacoalcos, but now I can see why. It is not the fault of the staff, but I am disappointed with ownership and the NH brand for lacking attention to detail, especially with the lack of maintenance of what should be a much better hotel. I am usually not fussy with a hotel experience, but this time I came away unsatisfied with this particular hotel and will gladly pay a bit more to stay in a better place next time.

8/10 Good

George, Houston

Liked: Cleanliness, staff & service, room comfort
Easy place to be around
It was OK, close to good restaurants and the beach

8/10 Good

George, Houston

Liked: Cleanliness, staff & service, room comfort
Easy to reach and convenient location
Maintenance problem, require their services three times, to resolve the issue

8/10 Good

JLRC

Liked: Cleanliness, staff & service, room comfort
very good experience
The staff is really friendly and tremendously helpful, the location was perfect for me because I went on a business trip. I will go back to that same hotel in my next trip.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Ok, for the value

6/10 Okay

Diesel doctor

Liked: Cleanliness, staff & service, room comfort
Business in Coatzacoalcos
The hotel is clean and the room was very comfortable. the exterior and the lobby are a bit run down but the room easily compared with a basic business hotel in the US (Holiday Inn - Ramada etc)The restaurant was not very good but the Bennigans next door make that a non issue. Free Wifi. No pool. i will stay there again.

6/10 Okay

Mayan Adventurer's

Liked: Cleanliness, staff & service
OK for staying overnight while traveling
Hotel was good for us being that we only needed a place to crash while traveling. Pros: Good service, clean rooms, Free Wireless Internet, easy to check-in/out, good location. Cons: No hair dryer for my wife and the bedding was not great. Overall, we were quite satisfied.

8/10 Good

Yuriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención delmpersonal es cordial, son atentos y amables.
Stayed 2 nights in Mar 2024
Response from Leonardo Aguilar Santos on Mar 28, 2024
Estimado Huesped, muchas gracias por compartirnos sus valiosos comentarios de estancia mismos que compartiré con todo el personal que hicieron su estancia placentera, esperamos verlo pronto de regreso a esta su casa.

8/10 Good

Enrique

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no hay agua caliente, unas habitaciones estaban limpias, otras no (reservamos 4)
Stayed 1 night in Feb 2024
Response from Leonardo Aguilar Santos on Mar 7, 2024
Estimado Sr Saucedo, muchas gracias por compartirnos sus valiosos comentarios de estancia, le pido una disculpa por las molestias ocasionadas, con gusto comparto sus observaciones con el personal de ama de llaves, esperamos que su próxima estancia sea placentera

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar
Stayed 1 night in Feb 2024
Response from Leonardo Aguilar Santos on Feb 23, 2024
Estimado Joan, muchas gracias por sus valiosos comentarios de estancia, esperamos verle pronto en esta su casa

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
por el precio está excelente, regresaría al hotel si volviera a la ciudad sin duda, puede haber algunos detalles menores pero son insignificantes si tomas en cuenta el consto de la habitación
Stayed 2 nights in Jan 2024
Response from Leonardo Aguilar Santos on Feb 7, 2024
Estimado Sr Saucedo, antes que nada le agradezco el tiempo invertido en compartirnos sus valiosos comentarios de estancia mismos que compartiré con todo el personal que hicieron su estancia placentera, esperamos verle pronto en esta su casa en su próxima visita a nuestra ciudad

6/10 Okay

Jesus

Liked: Cleanliness
It's okay
Stayed 1 night in Jan 2024
Response from Leonardo Aguilar Santos on Jan 30, 2024
Estimado huésped, muchas gracias por sus comentarios, esperamos verle pronto en esta su casa NH COATZACOALCOS

6/10 Okay

Mario Ramon

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Le falta mucho mantenimiento, es increíble que los pisos de las habitaciones estén rotos y desgastados ! Lo rescatable es la muy buena atencion en el restaurante, de la gente que atiende, mesero y la señora que prepara las quesadillas !!! Los felicito a ellos por su servicio
Stayed 1 night in Jan 2024
Response from Leonardo Aguilar Santos on Jan 30, 2024
Estimado Sr Ramon, antes que nada, le agradezco nos comparta sus valiosos comentarios de estancia mismo que compartiré con las áreas correspondientes y muy en especial a la señora de cocina, esperamos verle pronto de regreso a esta su casa

6/10 Okay

Di

Traveled with partner
Nos gustó mucho el desayuno y la atencion del personal en el area de restaurante
Stayed 1 night in Jan 2024
Response from Leonardo Aguilar Santos on Jan 30, 2024
Estimado Huesped,muchas gracias por sus valiosos comentarios de estancia mismo que compartiré con todo el personal de restaurante y cocina, esperamos verle pronto de regreso y siga disfrutando de nuestro servicios

10/10 Excellent

Ruben Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Es un hotel que necesita actualización y mantenimiento, pero es extraordinaria su atención, limpieza y comodidad de la habitación. Nosotros tuvimos siempre nuestro, cuarto limpio, aire acondicionado funcionaba perfecto, agua caliente, internet, cama comoda y botellas de agua todos los días, eso nos permitió una excelente estanciany descanso.
Stayed 3 nights in Jan 2024
Response from Leonardo Aguilar Santos on Jan 24, 2024
Estimado Sr Martin, en nombre de NH HOTEL GROUP PART OF MINOR, le agradezco nos comparta sus valiosos comentarios de estancia mismos que compartiré con todo el personal que hicieron su estancia placentera, esperamos verlo pronto de regreso a esta su casa

8/10 Good

JULIO CESAR

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Elvia del Carmen

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible. It’s in bad state, very dirty. The bathroom is awful, rusty, small and the shower head looks disgusting. The tv signal went off, things were dusty. The breakfast was awful, very limited and the eggs were undercooked and too expensive.
Stayed 1 night in Jan 2024
Response from Leonardo Aguilar Santos on Jan 14, 2024
Dear Guest, first of all, I thank you for the time invested in sharing your valuable comments about your stay. I sincerely apologize for the inconvenience caused during your stay. I will share your comments with the corresponding areas. I ask that you give us the opportunity to be your guest again. headquarters hotel and thus be able to reverse the experience

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

GABRIEL FERRER

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2023

4/10 Poor

isaac Terán

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Marina

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada . Lo elegí por ser Per Friendly .
Stayed 1 night in Dec 2023

8/10 Good

Mayra

Stayed 1 night in Dec 2023

10/10 Excellent

JENNY DEL ROCIO

Traveled with partner
Liked: Staff & service
Habitaciones limpias, solo un poco descuidado el hotel, tina sin tapón, falta agua y café en la habitación.
Stayed 1 night in Dec 2023
Response from Leonardo Aguilar Santos on Jan 14, 2024
Estimada Srita Jenny, muchas gracias por compartirnos sus valiosos comentarios de estancia mismos que compartiré con las areas correspondientes, le pido una disculpa por las molestias ocasionadas, esperamos que en su próxima visita podamos revertir la experiencia

6/10 Okay

Cesar

Liked: Staff & service
Se nota anticuado y con necesidad de actualizacion pero cumple su funcion.
Stayed 2 nights in Nov 2023
Response from Leonardo Aguilar Santos on Dec 8, 2023
Estimado Sr Larios, primeramente le agradezco el tiempo invertido en compartirnos sus valiosos comentarios de estancia, le pido una disculpa por las molestias ocasionadas y le solicito nos brinde la oportunidad de ser nuevamente su hotel sede en su próxima visita a nuestra ciudad para poder así revertir la experiencia que tuvo con nosotros

10/10 Excellent

Eduardo

Liked: Cleanliness, property conditions & facilities
Parecía in hotel sin vida
Stayed 1 night in Oct 2023
Response from Leonardo Aguilar Santos on Nov 1, 2023
Estimado Sr Eduardo, antes que nada le agradezco el tiempo invertido en compartirnos sus valiosos comentarios de estancia y le pido una sincera disculpa por las molestias ocasionadas, le pido nos brinde la oportunidad de ser nuevamente su hotel sede en su próxima visita y podamos así revertir la experiencia, me despido con un cordial saludos reiterando mis más sinceras disculpas

4/10 Poor

EDUARDO SALOMON

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel muy deteriorado
Stayed 1 night in Oct 2023
Response from Leonardo Aguilar Santos on Oct 11, 2023
Estimado Sr Salomon, antes que nada le agradezco el tiempo invertido en compartirnos sus valiosos comentarios de estancia mismos que compartiré con las áreas correspondientes, le pido nos brinde la oportunidad de ser nuevamente su hotel sede en su próxima visita y podamos compensar su estancia anterior. Reciba un cordial saludo

4/10 Poor

Hector

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Malas condiciones
El hotel se percibe antiguo. Le hace falta mucho mantenimiento, el olor a humedad en pasillos y cuarto es muy molesto. La habitación e instalaciones en malas condiciones. El piso de la habitación roto.
Stayed 1 night in Sep 2023
Response from Leonardo Aguilar Santos on Sep 30, 2023
Estimado Sr Garcia, primeramente, le ofrezco una sincera disculpa por las molestias ocasionadas durante su estancia, le comento que he compartido sus valiosos comentarios con los departamentos involucrados, esperamos nos brinde la oportunidad de ser nuevamente su hotel sede y podamos revertir la experiencia.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Leonardo Aguilar Santos on Oct 11, 2023
Estimado Huesped, muchas gracias por compartirnos sus calificaciones de nuestros servicio, esperamos hayamos cumplido sus expectativas, esperamos verle pronto de regreso a esta su casa.

8/10 Good

Dulce

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Leonardo Aguilar Santos on Sep 30, 2023
Estimada Srita Dulce, primeramente le agradezco el tiempo invertido en compartirnos sus valiosas calificaciones de nuestros servicios, esperamos contar con su preferencia en su próxima visita a nuestra ciudad

10/10 Excellent

L Maria

Stayed 1 night in Sep 2023
Response from Leonardo Aguilar Santos on Sep 30, 2023
Estimada Srita Marisa, muchas gracias por compartirnos sus valiosas calificaciones de nuestros servicios, esperamos que en su próxima vista volvamos a ser nuevamente su hotel de preferencia

10/10 Excellent

RAFAEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE HOTEL
Stayed 1 night in Sep 2023
Response from Leonardo Aguilar Santos on Sep 8, 2023
Estimado Sr Mora, muchas gracias por compartirnos sus valiosos comentarios de estancia, nos complace saber que hemos cumplido sus expectativas, esperamos verlo pronto de regreso a esta su casa NH COATZACOALCOS

10/10 Excellent

Salua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio, lo malo es que el check in es hasta las 15 hs, antes no te entregan la habitación, debería de ser entre 12-13 hs pienso yo
Stayed 1 night in Sep 2023
Response from Leonardo Aguilar Santos on Sep 7, 2023
Estimado Sr Garcia, muchas gracias por compartirnos sus valiosos comentarios de estancia mismos que compartiré con todo el personal que hicieron su estancia placentera, esperamos verlo pronto de regreso a esta su casa.

10/10 Excellent

Norma

Stayed 1 night in Sep 2023
Response from Leonardo Aguilar Santos on Nov 1, 2023
Estimada Srita Norma, en nombre de NH HOTEL GROUP PART OF MINOR le agradezco nos haya compartido sus valiosas calificaciones de nuestros servicios, nos complace saber que hemos cumplido sus expectativas, esperamos verlo pronto de regreso a esta su casa.

2/10 Terrible

ivan riera

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Es el peor NH que he visto en mi vida. La fachada está mal. La entrada del lobby horrorosa. Las ventanas con cortinas caídas. Un coche de transporte de NH, estacionado con las llantas desinfladas y oxidado. Pasillos con moqueta sucia. Habitación suelo horroroso. Equipo de aire de ventana con un ruido espantoso. En definitiva el peor hotel que he visto en mucho tiempo.
Stayed 1 night in Aug 2023
Response from Leonardo Aguilar Santos on Sep 7, 2023
Estimado Sr Riera primeramente, le pido una disculpa por las molestias ocasionadas, he pasado sus valiosos comentarios a los departamentos correspondiente, le pido nos brinde la oportunidad de ser nuevamente su hotel sede en su próxima visita para poder compensar esta mala experiencia que tuvo con nosotros. Me despido con un cordial saludo reiterando mis más sinceras disculpas.

10/10 Excellent

César Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugares
Stayed 1 night in Aug 2023
Response from Leonardo Aguilar Santos on Sep 7, 2023
Estimado Sr Tirado, nos alegra mucho el saber que hemos cumplido sus expectativas, con gusto compartiré sus comentarios con todo el personal que laboramos en esta su cas NH COATZACOALCOS, esperamos verle pronto y siga disfrutando de nuestros servicios

8/10 Good

Maritza

Traveled with partner
Liked: Amenities
Buena
Stayed 3 nights in Aug 2023
Response from Leonardo Aguilar Santos on Aug 22, 2023
Estimada Srita Gutierrez, en nombre de NH HOTEL GROUP PART OF MINOR, le agradezco mucho nos comparta sus valiosos comentarios de estancia y nos alegra haber cumplido sus expectativas, esperamos verla pronto de regreso a esta su casa.