Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
3.5 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
Recommended
for Getaway With Friends
by ER from Bangalore, India

THE WORST EXPERIENCE WE HAVE HAD IN INDIA. STAY AW

Posted Mar 1, 2014 on Hotels.com
When we tried to check in, they were extremely rude. They would not accept that we were based in Bangalore because the color of our skin. But it did not end there. They initially refused to check us in unless we produced an Indian passport, which we do not have. We are expats and although we have foreign passports, we live in India. Apparently this hotel either does not like white people or cannot understand the ex pat concept (or both). Only when a manager came down were we allowed to check in. I am still confused as to why they were so mean spirited toward us. Then they demanded more money because my wife was traveling. Our reservation was for two, but they would not accept this, so we had to pay extra for the privilege of being married. Then when we FINALLY entered our room, the room was disgusting. The carpets are soiled, the fixtures are gross, and the room smells of mildew. Our friend had to change rooms because their room smelled so strongly of smoke. When complaining the second time, they were told, "all of our rooms smell of smoke" by management. Yuck, but at least they were honest!
4 out of 5
Recommended
for Everyone
by Jag from Singapore

Good Hotel

Posted Dec 14, 2013
Pros: Hotel lobby to the rooms are clean and neat - value for money. I had an early departure at 6 am - hotel assisted in booking a taxi
Cons: Toilet roll was almost quater to finishing in the toilet, A new roll should be placed when a guest checkin.
Location: Hotel in good location in MG Road, next to Centre Mall and shopping area
I book the Hotel in the morning of my check in and when at the Hotel checking in was a breeze. Reception was helpful.
4 out of 5
Recommended
for Business Travelers
by anand from mumbai

Good location, Good service

Posted Sep 8, 2013 on Hotels.com
The location of the hotel is very convenient and marine drive is a 5 min drive. I stayed in a 2 single bed superior room. The room was comfy and pretty spacious although the bathrooms are not. The tub if for kids, i guess. Breakfast is good, not many options available. Overall a great place to stay in terms of service and quality of mgt.
5 out of 5
Recommended
for Everyone
by Janette from Herefordshire, UK

Peace and quiet

Posted Dec 21, 2012
Pros: Polite, helpful staff, large reception area and atrium, lifts, restaurant, comfortable room and beds, shower, swimming pool and health spa,
Location: Set back from Mahatma Ghandi Road, which is central, with shopping facilities, cafes and transport to Fort Cochi and Mattancherry.
The staff responded to every request promptly and were all very polite and helpful. Our room was spacious, clean and very comfortable. The food in the restaurant was excellent - our compliments to the chef, who came out to meet us at our table. There is an excellent swimming pool on the roof at the Plaza next door and we also enjoyed an Ayurvedic massage at the Plaza health spa. I recommend the Abad Atrium and would book an Abad hotel in the future.