Ratings based on 14 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
64% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.1 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel...for a comfortable and nice stay!

Posted Jan 3, 2014
Excellent service by the staff ! Had a pleasant stay :)
1 out of 5
by Turkey from London

Disappointing experience

Posted Jan 1, 2014
Pros: location.
Cons: Clean rooms and reception staff attitude.
Location: Location is central hence sightseeing can be done very easily and everything is within walking distance.
Rooms were dirty, towels were stained, mattress was uncomfortable with springs sticking out, toilet seat was broken, reception staff were not helpful. Breakfast was very good and restaurant staff were friendly. Staff were very loud in the morning (from 5am!).
5 out of 5
Recommended
by Dennis from Australia

great beds in the suits.

Posted Nov 27, 2013 on Hotels.com
Always very enjoyable, been to the hotel before.
3 out of 5
Recommended
for Everyone
by John from Oslo

Great, though a bit hard beds.

Posted Mar 5, 2013
Pros: Cool room
Cons: Bed
Location: Great
Nice, central hotel in Fort Cochin, with clean rooms, AC, and everything we looked for. Saw that some people were complaining about cold water in the showers, well, they should figure out how the indian showers work then, hahah, because we had warm water whenever we wanted. Staff was helpful, refrigerator in the room which is nice in that heat, laundry service and no bugs at all. Only really drawback for us, were that the beds were really hard, so if you have back issues already, i'd look for something more high end. But we actually ended up staying for longer than we first booked, so it isnt that bad.
2 out of 5
Recommended
for Getaway With Friends
by A verified traveler

convenient location

Posted Jan 21, 2013 on Hotels.com
in general the experience was positive. the services did not match the price of the room. for the price we paid we should have had access to hot water. there was no hot water during my stay of 3 nights.....not acceptable. the front desk staff were nice and welcoming the room was clean but needs to be serviced every day..i.e. water in room, room cleaned, making the bed and putting a fresh towel is not servicing the room......again this i would expect from a lower priced hotel....not at above average prices.
2 out of 5
by A verified traveler from retired tourist

Retired Tourist

Posted Dec 8, 2012
Pros: location
Cons: cold shower water
Location: 10 min walk from market
The morning showers were cold water. The shower curtains did not fall right to the floor, so the whole floor got wet. Breakfast which was included was very limited , compared to other hotels .
4 out of 5
Recommended
for Everyone
by Shaula from London

Excellent!

Posted Apr 9, 2012
We arrived late at night but they were waiting for us... the room was clean, air conditioned, spacious. The staff was lovely and helpful. Location was excellent!
2 out of 5
by David from UK

Not the best!

Posted Jan 26, 2012
Based in a bedroom directly underneath the top floor dining area we were kept awake every night by the constant moving of furniture, crashing of utensils, scraping of things across the floor...from about 12.30 -3.00 am and then began again at about 5.30 am. Response from management was of total bemusement to my amusement!!!
2 out of 5
by A verified traveler from Singapore, SG

Satisfactory

Posted Jan 21, 2012 on Hotels.com
Very hard bed. Floor not clean Electric break down Tap water is very bad to take shower. Far from city. Food and other products nearby the hotel is expensive compared to Cochin City. Service is ok. Overall the hotel is not a right choice for its price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bright Heritage

Posted Jan 16, 2012
Nice experience: good staff, central location and good hot water. Although lobby bathroom was disgustingly dirty. Suggest that staff should be more particular with all aspects of hotel and not only the rooms.