Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by anto from bangalore


Posted Dec 3, 2013 on Hotels.com
it is nice hotel. but the sound proof is not good. you can easily hear what people say from the other rooms. apart from that it is great hotel. nice food.. nice restaurant ,,, beautiful lady restaurant staff....cool.
3 out of 5
for Everyone
by TL from UK

stay @ the hotel and eat out.

Posted Aug 11, 2013
Pros: Cleanliness
Cons: Food
Location: main shopping centers are within 10 minutes drive
We stayed for 3 nights in August. Rooms were clean, comfortable and very safe place to be. Most of the staff did a good job except for a female staff @ room service. After I placed an order from the room service menu this woman rang back and told me that it's not available albeit it was on both room service and Periyar restaurant menu. When I insisted that I had the particular dish- kerala red boiled rice- in the previous night she rather sarcastically informed me that I must have dreamt the whole thing up; that too multiple times!! Later on she did realise she was at fault but I -for the first time after staying @ Gukulam for so many times - was taken back by such rude behaviour from one of their staff. In fact I found most of the catering staff were 'under the weather'.They took their time- even after requests - to serve coffee/tea etc for the breakfast buffet etc. The food was mediocre but expensive for that reason I would suggest stay @ the hotel and eat out (Cochin has quite diverse eateries to cater for everyone's palate).Hence the moderate rating.
4 out of 5
by A verified traveler

Good Value Hotel

Posted Dec 27, 2012 on Hotels.com
Excellent Rooms, Courteous Staff and Good Food will be the way to describe Gokulum Park Cochin. We stayed in the new wing, which is at the rear of the property. There is only one restaurant in this wing, but an excellent one. The main restaurant is in the old wing, a long walk via the common driveway. The front office staff are most helpful - best I have encountered in my travels.
4 out of 5
by A verified traveler from Leicester

Cochin's supreme customer service

Posted Jun 4, 2008 on Hotels.com
My stay in the Gokulam Park was thoroughly enjoyable. The live music which accompanies the meal in the sea food restaurant was interesting and the complimentary use of the swimming pool and gym was an added bonus. The focus however is the fantastic customer service provided by the staff at this hotel. They are all very understanding, very polite and will bend over backwards to satisfy your requirements.