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Reviews of Grand Hotel

4 out of 5
Grand Hotel
M.G. Road, Ernakulam, Kanayannur, Kerala

Reviews

8.2

Very Good

Rating 10 - Excellent. 33 out of 81 reviews" "
Rating 8 - Good. 24 out of 81 reviews" "
Rating 6 - Okay. 19 out of 81 reviews" "
Rating 4 - Poor. 4 out of 81 reviews" "
Rating 2 - Terrible. 1 out of 81 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

max

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff and the best restaurant we have ever eaten in! A good alternative to Fort Cochi which isn't as nice as is made out to be! The street is very busy but our windows blocked out all noise. Would highly recommend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Joseph

Stayed 2 nights in Nov 2023

10/10 Excellent

Satyakumar

Liked: Amenities
Like
Stayed 2 nights in Nov 2023

10/10 Excellent

Ashok

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staffing excellent service good restaurant
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

NISHA

Liked: Cleanliness, staff & service, property conditions & facilities
very clean
Stayed 1 night in Sep 2023
Response from Faizal , FOM on Sep 11, 2023
Thanks for your valuable review.

2/10 Terrible

Muckadackal

Traveled with partner
Liked: Staff & service
I made booking with breakfast included but had to pay for breakfast ! Rs 1480 for two days extra. Expedia found not reliable !
Stayed 2 nights in Apr 2023

10/10 Excellent

Nagasubramanian

Stayed 1 night in Mar 2023

10/10 Excellent

ashok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Jan 2023
Response from Faizal on Feb 9, 2023
Thanks for your valuable review.

6/10 Okay

Harish

Business traveler
Disliked: Cleanliness, staff & service
No coordination between front desk staff
During check in, front desk told the breakfast is complement for 2 days. Finally during check out, they charged breakfast charge, it was not expected.
Stayed 2 nights in Sep 2022

6/10 Okay

Merson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Krishnan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, Easy access to metro. Staff are very Friendly and helpful. Food in the restaurant is great. Also Room service is amazing.
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Room comfort
Good stay
It was good.Staff friendly.
Stayed 3 nights in Dec 2020

10/10 Excellent

Parvez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best restaurant for authentic kerala food
Excellent location and great restaurant for the best authentic malabar food
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a legacy hotel on the MG Road in Kochi. Rooms are comfortable and you have a choice of classic and modem interiors. The restaurant serves an excellent choice of Kerala cuisine and multi cuisine. I am a regular there for all the above reasons as well as the hotel's proximity to some good shopping outlets.
Stayed 1 night in Jun 2019

6/10 Okay

Venu

Liked: Cleanliness, room comfort
Adequate.
AC was not working and WiFi kept turning off.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Courteous and friendly staff. Great food, lots of choices. Great location. Easy to get in and out
Stayed 1 night in Jan 2019
Response from Sarath Chandran on Feb 12, 2019
Dear Sir / Madam, Thank you for taking the time to share your wonderful review on your stay with us on Expedia. We are consistently committed to ensuring that we provide our guests with the highest standards of service, quality, and stay experience and hold your comments in high regard. With our location in the heart of the city, we do enjoy the unique pleasure of always being full of activity. We look forward to welcoming you back again, soon.

10/10 Excellent

Koshy, New Jersey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, Food service,staff, room comfort etc
Stayed 2 nights in Aug 2018
Response from Faizal on Aug 23, 2018
Thanks for your valuable feed back.

8/10 Good

Thomas

Liked: Staff & service
Staff are friendly and welcoming. Location is very central. Plenty of parking. Valet is available. Little bit of a mess outside on the road as the metro work is going on. Walking is hazardous.
Response from Faizal on May 2, 2018
Dear Sir, I appreciate the effort taken to convey the feedback and we carefully analyze the customer feed backs as it provides us a platform for learning and improvement. I want to assure you that your feedback has been researched.We constantly strive to provide friendly and pleasant service with all smiles so that guests only carry back fond memories of their experience. I am really very happy to know that you have enjoyed your stay. We welcome all suggestion to improve our performance in achieving customer satisfaction. Thanks & Kind Regards Faizal Front Office In-charge. Grand Hotel- Cochin Mob: +91 98957 21030

6/10 Okay

megha, Washington, USA

Disliked: Staff & service, room comfort
Not worth for price
It's an average hotel they served very basic breakfast didnt have much choice for vegetarians staff didn't know English and weren't very accommodating. Elevator smelled like poop.
Stayed 1 night in Mar 2018

8/10 Good

Jamie, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with character
The Grand Hotel is close to Ernakulam Junction train station and around a 30 minute drive to the Fort Kochi area. It has old world charm but still has modern comforts and is a comfortable stay. The front desk and restaurant staff were friendly and helpful. There was a lot of construction going on in front of the hotel in February 2018 but it was not too much of a disturbance from our room which faced the main road. However if you are in Kochi to visit Fort Kochi it might be worthwhile looking for accommodation there rather than in the main city area.
Stayed 2 nights in Feb 2018

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ROSS, SYDNEY AUSTRALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD HOTEL
We never could get a hot shower which disappointed us as the room was really good and spacious.and the bathroom quite large.
Stayed 1 night in Dec 2017

8/10 Good

Dr Vallakalil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Good hotel and central location.
Stayed 1 night in Dec 2017
Response from Raizal on Jan 9, 2018
Thanks for your valuable feedback & support.

4/10 Poor

Virendra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel rooms are not very clean & furniture is also old . Location of the Hotel is not very good . Not recommended for business travellers . Its just 1 start H& not value for money .
Stayed 1 night in Dec 2017

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurant
Good setting off point for Kerela trip

10/10 Excellent

Sharath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

chetna, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
centralised.

8/10 Good

J C, Sutton Coldfield

Liked: Cleanliness, staff & service, property conditions & facilities
Cochi trip
Bed mattress has hard but ok

8/10 Good

Not Provided, Mangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week end at Cochin
It was a pleasant stay

8/10 Good

PRADNYA, Mumbai

Liked: Cleanliness, property conditions & facilities, room comfort
overall good
stay is good... M.G road area is corporate hub. Hotel is good but food is very much costly.

8/10 Good

Prasad, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the city center
Grand Hotel is right in the middle of Cochin city and is easily accessible to a lot of restaurants around this place. It is well maintained with ample parking and courteous staff. The rooms are big and spacious.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Grand... Excellent restautrant
Hotel Grand is located at a excellent location, in the heart of the city, walking distance from Marine Drive and the best part of the Grand is the Restaurant although you will get food only during Restaurant timings only but the food is amazing especially Local Kerala Cuisine. However, if you are looking for comfort and other prompt service, then it is not the right place.

10/10 Excellent

carole, caloundra Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise
we were surprised at the side of the room, two double beds , lovely polished floors and very comfortable,good breakfast although we were dissapointed with our dinner, ordered basil and garlic stuffed fish it had no hint of either flavour, all we could taste was the rich dark brown soy sauce on two thick slabs of fish?

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

N N MATHUR, NEW DELHI

Liked: Cleanliness, property conditions & facilities, room comfort
Good comfortable hotel
The room was good neat and clean. Breakfast was did not have much choice to offer.

6/10 Okay

dr.siju

Disliked: Staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Good location all the staffs are friendly and very helpfull.i personally recommend this hotel is one of the best in Cochin

6/10 Okay

John, Dubai

Disliked: Staff & service, property conditions & facilities
Good location
Hotel location was very good but I am not happy with their service and room

10/10 Excellent

Rose, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Cochin/Ermakulam
We arrived at 1:30 a.m. and someone was there to receive us, no problem. We had an enjoyable stay there.

8/10 Good

Edward, UK

Liked: Cleanliness, room comfort
Hotels for shoppers and visitors to Fort Cochin
Overall experience was very good.Restaurant was very good and buffet breakfast tasty and varied appealing to most nationalities I would have thought.

6/10 Okay

Verified traveler

Good location, walking distance from Ernakalum Junction railstaion.good restauranr.

8/10 Good

Anand, Mumbai

Liked: Cleanliness, staff & service, room comfort
Awesome Food!
This is a very good hotel located right in the heart of the city (Ernakulam), within short distance of tourist spots like Fort Cochin, Marine Drive, etc. and commercial spots like markets, malls, etc. The rooms are spacious and clean though the building itself seems to have seen quite a bit of wear and tear! The staff are friendly and helpful. However, the major USP of this hotel is its restaurant - the food (especially sea food) is just awesome. Don't miss it!!

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It is a nice place to stay. Food is great. However i feel they are not in sync with the present times. I stayed at the Abad Plaza a couple of days before my stay at the Grand and i felt the Abad Plaza offers more value for money. The rooms at the Grand are good no doubt . But all modern facilites which the present generation hotels offer are not available. The Grand charges for usage of internet which is quite abnormal. The complimentary breakfast is pretty ordinary. The spread is basic I also feel the staff are not courteous. Will definitely opt for Abad Plaza next time i visit.

10/10 Excellent

PETER, SHILLONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great time in the Grand Hotel.

10/10 Excellent

Carina, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was such a wonderful way to end our travels in India. The room with clean, both beds were super comfy. Quaint decor. The only downside was that the restaurant was sub-par. Ordered the seafood platter and they didn't have tiger prawns. The king prawns were about the size of little shrimps!

6/10 Okay

Ana, Mumbai

Liked: Cleanliness, room comfort
Great restaurant..
The hotel was undergoing renovation...it has an old world charm...great location & food.

8/10 Good

Prodeep Mitra, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Comfortable. Great location. Helpful staff.

8/10 Good

RayKnew

Liked: Cleanliness, room comfort
Centrally located older style hotel
This was our second stay at this hotel. Deciding factor for us was the restaurant.

8/10 Good

Verified traveler

Liked: Staff & service
old musty smelling room great restaurant good service