Our stay was a bad experience, When we reached the reception. My family was sitting on the sofa while I was checking in. They saw a rate running under their foot. Two assistant people came to see what's happening, when they understood that there is a rate under the sofa, they were laughing. And trying to find it without instrument to take him away from the hotel. No one apologize about it. Secondly, on Hotels. com description we were supposed to have a room with balcony, mini bar, king size bed, ect. They gave us the standard room without balcony, etc. We complained to the manager, he told us that : it's a mistake from hotels,com the room you paid is the one you got. After 3 hours of complaining, we finally got the room with balcony. Thirstly, they tried to force us to pay the New Year's Eve Party of the Hotel (7000 rp for 3 people). They told us that, we don't have choice, if we are staying in the hotel the 31st december, we have to pay for their NY's Eve party, even if we don't show up. I fight with them for 1 hour more, When I said that I will complain to Hotels.com, the manager changed its position. We were exhausted. Finally, the breakfast buffet was not adapted for occidental people. It's was only indian food exept some cereals. And, the swimming people was like a chicken cage. Just in front of the main entrance, no intimity and very durty. People were going in the swimming pool with their dresses. And then, the swimming pool was not cleaned up.