Ratings based on 98 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Singapore


Posted Sep 15, 2014
Thoroughly enjoyed my stay here. Staff were extremely helpful n polite. Wi fi is chargeable. For a 5 star hotel they could have done better. Special mention to jickson whose handi craft caught us by surprise each day. Great job. Will def come back again
5 out of 5
for Everyone
by A verified traveler from india

Great experience

Posted Aug 2, 2014
Well maintained and a fantastic hotel. Has got a contemperory but a traditional touch in each n everything. Feels relaxed n rejuvenated watching the back waters.
5 out of 5
for Everyone
by A verified traveler from Los Angles, California.

Nice resort with great staff.

Posted Jul 29, 2014
Pros: The location, the service, the rooms, the food, specially the free buffet breakfast and the attention of the staff.
Cons: They should provide shuttle service from the airport. They need to also establish shuttle service to the city for travelers who came from other countr
Location: Out of the city. Very quite and peaceful.
It is one of the best place I ever stayed so far. It staffed with very professional employees. The food, the gym and location is the best. They really care for their gu sts and always ask if we are doing well. I am going back with my family next year. You will never find any room if this place was located in the State if they practice the system and service they are having now.
5 out of 5
for Couples
by A verified traveler from Mid Wales

An all-round superb experience

Posted Jul 15, 2014
Pros: Everything - see above!
Cons: It is only a REALLY TINY point but please consider having traditional Indian music in the lounges and bars?
Location: The location is perfect, away from the hubbub of Ernakulam and with a distinct maritime feel of the port, etc. Mattancherry island is a great place!
From the second we arrived after a 6-hour drive and were greeted with sandalwood on our Ajna chakras, cooling mocktails and dedicated service right through to the offer of complimentary popcorn with our movies, we knew we had arrived somewhere truly special. No effort was spared in making our stay memorable - staff who understood and accommodated our needs and whims, Delhi-style kite-flying on the lawn with the duty manager was absolutely memorable, as were high tea, the nightly dance shows, the telescope and the speedboat rides across to Mattancherry. I am a bird lover and lying by the pool watching Brahminy kites and black kites swooping low is a memory that will never leave me. The spa is outstanding (Sibi is an amazing therapist who cured 6 weeks of really excruciating shoulder pain and we really enjoyed a couples massage on our final day from two extremely talented and thoughtful therapists) and after a busy week at a wedding in Tamil Nadu we really needed everything the Taj Malabar had to offer. The daily puja outside at the shrine is a beautiful, respectful and moving link between the material pleasures offered and the spirit that underpins them. We never thought of ourselves as the sort of people to lounge around by pools, having been independent travellers all our lives, but the Taj offered something really special and we are already planning our return trip as soon as we can! With the greatest of respect and warmest of thanks, Namaste - Kevin & Caroline
5 out of 5
for Everyone
by Moi from Australia

Amazing Indian Experience

Posted Jun 19, 2014
Pros: Staff atmosphere from management through to cleaning staff and garden ears
Cons: Pool area if nitpicking
Location: Fort Cochi. Who needs to leave such a lovely environment
First visit to India kerala for a friends wedding. Myself my daughter and My dear friend and her daughter. 5 nights at the Taj Amazing place. Excellent staff management. Very much a team effort. We found ourselves absorbed by the care of the staff and to top it off the food is FANTASTIC. Great live music in the bar in the evenings. We will all return
5 out of 5
for Everyone
by A verified traveler

Beautiful location, excellent staff

Posted May 4, 2014
Pros: The surroundings and members of staff
Cons: Perhaps they could offer free wi fi in the lobby area?
My experience was absolutely brilliant! I would highly recommend the Taj to anyone! The staff were simply the best I have ever seen.
5 out of 5
for Everyone
by Jo from Winchester

Best customer service ever experienced

Posted Apr 18, 2014
Pros: Location with views across harbour Customer service outstanding Room comfort Food quality
Cons: When paying premium hotel rates, it seems unfair to charge for internet on top. Other, cheaper hotels do not do this.
Location: waterfront location visit to fort cochin kathakali dancing
In terms of service, the Taj is absolutely outstanding, the best hotel chain we have stayed at ever. The staff really do go out of their way to make you feel special. The customer service really should be used as an example for all other hotel chains. the comfort in the room was also outstanding and the food both at dinner and choice at breakfast was very good. My husband has a disability, and staff were always extremely kind and helpful. We had a free upgrade to a premium suite on the last night to save the long walk for my husband, this was a wonderful surprise and really made our stay unforgettable. Thank you to all the wonderful staff who we didn't get to thank in person at the time.
3 out of 5
by ShaileshK from Pune

not up to the level of 5 Star!

Posted Mar 29, 2014 on Hotels.com
We were on our honeymoon here at Taj, willingdon island Kochin. Before coming to Taj stayed at Le Meridien in kochi. So we were expecting something of that level. The only good thing about Taj is their location besides sea. It gives an awesome view. The room Taj provided us was quite like a 2-3 star hotel. The bathroom was so small. can not open windows coz of mosquitoes. Not enough sachets for coffee or tea. Not spacious enough. Bathroom toilet did not have the spray... Their hotel food was expensive and not up to the mark. Will never recommend this to anyone.
5 out of 5
for Everyone
by Om from Philadelphia, USA

Excellent place to stay in all respects.we

Posted Mar 29, 2014
We had wonderful time there. The location, staff and services are unmatched.
4 out of 5
for Families
by A verified traveler


Posted Mar 26, 2014 on Hotels.com
Very nice and relaxing, a bit of a tourist trap, but a good one. Food bit expensive.