Ratings based on 208 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Typical Ritz Service

Posted Mar 30, 2015
Pros: Staff could not have been nicer. Good room service. Great shuttle service from neighbouring hotel to the tennis.
Cons: Sound proofing in the rooms wasn't great.
We had a really nice time. You know what you are getting with a Ritz - service was faultless. We would go back.
2 out of 5
by A verified travelerfrom New York, NY

Totally overpriced and boring

Posted Mar 16, 2015
Pros: It was clean and comfortable (which would be expected at that price level).
Cons: Update the look of the hotel, make staff more discreet, lower prices.
Location: Coconut Grove restaurants and mall.
The hotel looks really dated. Our room faced a construction site which made the view and noise level unpleasant. The staff pretends to be interested in you and ends up asking nosy questions. This hotel is totally overpriced for the experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Westport CT

Wonderful!!

Posted Feb 27, 2015
The hotel is conveniently located near Coco walk. The staff is warm friendly and extremely helpful. The accommodations were nicely furnished and very clean. It was an overall wonderful experience!!!
5 out of 5
Recommended
for Other
by A verified traveler

Posted Feb 27, 2015
Everything was perfect. Could not have been better. Ellen Barnes
5 out of 5
Recommended
for Couples
by Roxannefrom miami

Wedding night

Posted Dec 24, 2014 on Hotels.com
Lovely stay for our wedding night. The bar staff saw us checking in, in our bridal attire and by the time we were done had 2 glasses of champagne waiting for us, on the house. We were upgraded to a suite. Excellent stay and very thoughtful and gracious staff :) we'll be back for our 1 year anniversary ♡
4 out of 5
Recommended
for Couples
by lionelfrom Creteil

Petits manques

Posted Dec 18, 2014 on Hotels.com
Bon hôtel; personnel jeune & attentif . Mais climatisation un peu bruyante et surtout impossible de trouver un adaptateur pour les prises électriques européennes( Téléphone , PC,APN ...)
3 out of 5
by A verified traveler

Posted Nov 30, 2014
Everything comes very slow. Room service, concierge, breakfast... The location isn't good either. It's far away from everything else basically. Won't come back again
4 out of 5
Recommended
for Getaway With Friends
by Peterfrom Out of town

Disappointing for a luxury hotel

Posted Nov 18, 2014 on Hotels.com
Generally, I was very satisfied. However, in light of the premium rates charged, I was disappointed with: (1) the noise level from the room next to me. There was a group next door having a few drinks and laughs (within the normal noise level range for that type of gathering), but it could be heard in my room much louder than I believe is appropriate for a luxury hotel such as the Ritz Carlton. (2) I called reception to have someone look at my TV which was not working--but nobody showed up. I didn't call back because it was approx. 12 midnight when I called, so after a 15 or minutes of waiting--I went to bed. Again, for a luxury hotel, not sending someone to fix the TV is below expectations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nyc

Nice

Posted Sep 21, 2014
I'm gonna choice hotel again . Cause the service it excellent
4 out of 5
Recommended
by Trond A

Et flott hotell med fantastisk service :)

Posted Sep 13, 2014 on Hotels.com
Et nydelig hotell med kjempegod service, blide og hyggelige med deg som gjest i fokus! Det som trekker noe ned er mye byggeaktivitet( for tiden) og at det er ganske dyrt for mat/tjenester på hotellet. Men bor man på Ritz så bor man på Ritz:) Eller et rolig og fint/sjarmerende område med Coco Walk rett rundt hjørnet. Tar 8min med taxi til Brickell, 10min til Bayside/Downtown og 15min til South Beach. Bruk en app som heter Uber istedet for taxi, billigere og morsommere å bli kjørt av privatsjåfører:)