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Reviews of Resort City Inn Coeur d'Alene

2 out of 5
Resort City Inn Coeur d'Alene
621 E. Sherman Ave., Coeur d'Alene, ID

Reviews

8.2

Very Good

Rating 10 - Excellent. 262 out of 633 reviews" "
Rating 8 - Good. 231 out of 633 reviews" "
Rating 6 - Okay. 86 out of 633 reviews" "
Rating 4 - Poor. 38 out of 633 reviews" "
Rating 2 - Terrible. 16 out of 633 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Older motel but very clean and well maintained. Ben at the front desk was excellent. Limited time office is staffed during winter months, but Ben had everything lined out so no worries for us. Everything we would need was in our room. Only concern was extra cost for parking. Agree it should be included in the cost. Felt like the low cost airplanes where you have to pay for everything. I can see the extra cost for pets as not everyone has a pet and it could result in extra cleaning, however every person will arrive in a car so why charge extra? Parking is very tight, so no trailers. But would definitely give it a 10!
Stayed 1 night in Mar 2024
Response from Resort City Inn on Mar 29, 2024
We are so happy that you enjoyed your stay with us, Joy. To avoid the parking fee you can always park on the street in the future. :-) We hope to see you again next time you come to our beautiful city!

4/10 Poor

Justin

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We had a room adjacent to the laundry room. There was an incessant loud high-pitched electronic buzzing through the walls that kept us awake most of the night. We could not request a room change since the staff decide to close the lobby 2 hours earlier than advertised at 7pm instead of 9pm. Other than that it was just a kind of a dreary motel room, kinda what you would expect. It was clean though.
Stayed 1 night in Mar 2024
Response from Yvette on Mar 26, 2024
Thank you for staying with us & taking the time to write a review. I will look into where we need to fix our hours. Thank you for bringing that up! During the summer we are open until 9pm, but during winter hours, only until 7pm. Once we get into May that will change back again, but I'm sure that was frustrating when you expected us there until 9pm. That's good to know about the buzzing. We recently got new wi-fi equipment that does seem loud. We were not aware that could be heard outside of our employee room. I'm happy to hear the room was clean for you. Thank you again for sharing!

10/10 Excellent

Leah

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Great downtown location with clean rooms and comfy beds. We stay here every time when we travel tru CDA.
Stayed 1 night in Mar 2024
Response from Yvette on Mar 25, 2024
Thanks for staying with us again! We appreciate your feedback!

8/10 Good

Leah

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown location! Nice staff, comfy bed and pet friendly. We stay here everytime we travel through.
Stayed 1 night in Mar 2024
Response from Bre on Mar 21, 2024
Thank you so much for taking the time to leave us a review! We love our location, too!!! It's perfect for enjoying all downtown Cda has to offer! We look forward to your next visit with us!

10/10 Excellent

Roper

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and cute
Stayed 1 night in Mar 2024
Response from Yvette on Mar 19, 2024
Thank you for your feedback! We appreciate your busniess!

10/10 Excellent

Skylar

Stayed 1 night in Mar 2024
Response from Yvette on Apr 9, 2024
Thank you for your feedback! We appreciate your business!

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2024
Response from Bre on Mar 28, 2024
Thank you so much for leaving us a review, Rebecca! We are so happy that you enjoyed your stay! See you next time you are in Beautiful Coeur d'Alene!

10/10 Excellent

Madeline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I had was the office doesn’t open until 11, so I was unsure how to check out.
Stayed 1 night in Feb 2024
Response from Lacy W on Feb 19, 2024
Thank you for feedback. We are happy to see that you enjoyed your stay! Our hours will be extended during the spring and summer.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the personal touch and how clean the room was. It's not the fanciest place, but very comfortable and relaxing.
Stayed 1 night in Feb 2024
Response from Lacy W on Feb 19, 2024
We are very happy that you noticed our care for the motel and are happy to know that it was comfortable. Thank you for taking the time to share your experience with us.

10/10 Excellent

deborah a, Elgin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked someone to be available in am before check out. Office opened at 11 am. Earlier morning hours would have been nice. Maybe by 8 or 9 am.
Stayed 4 nights in Jan 2024
Response from Lacy W on Feb 5, 2024
We are very happy you enjoyed your stay with us! Unfortunately, we do have short winter hours but will be opener longer in the summertime.

10/10 Excellent

Kamakanamaikeakua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the parking fee this was by far the best motel I’ve stayed at. It’s on the same street as all the good restaurants and shops, perfect.
Stayed 1 night in Feb 2024
Response from Lacy W on Feb 5, 2024
We are honored to be called the best motel! I am very excited to share this with our staff as we work really hard to make everything perfect for our guests!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 2 nights in Jan 2024
Response from Lacy W on Feb 1, 2024
Thank you for your feedback!

10/10 Excellent

Ian, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lacy W on Jan 23, 2024
Thank you for your feedback!

8/10 Good

Elizabeth

Stayed 1 night in Jan 2024
Response from Lacy W on Jan 19, 2024
Thank for your feedback!

4/10 Poor

Rachel

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The only plus was the location. We booked for 3 nights and left after 2. The beds were so uncomfortable. Lamp shades were dusty and broken. Bathroom door latch did not work so the door wouldn’t shut. There was no fan in the bathroom. Room door would get stuck when locked. Twice we panicked almost unable to get the door open. The room ceiling fan was so dusty when we turned it on dust flew everywhere. Maid left cleaning supplies in the room. Like I said convince of location and cost was the only plus side. I would not stay here again. Better to spend a bit more.
Stayed 3 nights in Dec 2023
Response from Lacy W on Jan 8, 2024
Hello Rachel, We are very sorry to hear your room was less that satisfactory. We did receive your maintenance note and the room has been repaired.

6/10 Okay

Todd

Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A decent location in town, room was pretty basic and older but fine for a night. Biggest complaint here is the noise, you can everything from the people above you and next you (both sides) Paper thin wall and floors.
Stayed 1 night in Dec 2023
Response from Lacy W on Jan 5, 2024
Our location is one of our best features! Being located next to the shops, restaurants, parks, hiking, and just a 6-minute walk from the beach. We do have rooms that I recommend for people that are more sensitive to noise (If requested for). Feel free to ask for any special request! We can do our best to accommodate!

2/10 Terrible

Annette

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I wasnt happy with the rock hard bed or the fact that staff wasn't available when i called at 3 am because of obnoxious and destructive people in the room next door. Left a day early because of it all. Sad that it won't be refunded
Stayed 2 nights in Dec 2023
Response from Lacy W on Jan 5, 2024
We are very sad to hear that your stay was less than satisfactory. Our service phone number posted on the front door, in the room, and in our voicemail box, will be the number you call after-hours. We are very sorry we missed the opportunity to make your stay more enjoyable.

10/10 Excellent

Adam, Clagary

Stayed 1 night in Dec 2023
Response from Lacy W on Jan 23, 2024
Thank you for your feedback!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lacy W on Dec 28, 2023
Thank you for your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Motels usually have a bad reputation but I would stay here over a lot of hotels in a second! The beds were comfortable, it was very clean and the lady at the front desk was so kind!
Stayed 1 night in Dec 2023
Response from Lacy W on Dec 22, 2023
We are very honored to receive your kind words. Come back soon!

10/10 Excellent

charles, custer

Stayed 1 night in Dec 2023
Response from Lacy W on Jan 13, 2024
Thank you for your feedback!

10/10 Excellent

Adam, Clagary

Stayed 1 night in Dec 2023
Response from Lacy W on Jan 9, 2024
Thank you for your feedback!

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value!
The staff at Resort City Inn was extremely helpful and friendly, with a level of courtesy not even found at 4-5-star hotels these days. From the kind front desk gentleman to the cleaning staff, this motel made us feel welcome from the moment we arrived. We even received housekeeping without having to ask, and at check in, Lacy asked if we needed anything else to made our stay pleasant. We requested a few extra pillows and blankets, which were promptly delivered. The room was basic, but comfortable and functional and in good repair. While the room was nothing fancy, the shower water pressure was excellent! Really good to get those knots in your back out. And the towels were surprisingly soft. And we managed to get the room at only $90/nt. Wow! We'll definitely stay here again, even though unfortunately there is now a $12/day parking fee. Location is great, right on Sherman and only a brisk 10 minute walk to the resort/lake. (On another note: Resort City Inn may want to check with hotels.com, which for some reason charges an extra person fee above 2 on its rooms. Front desk said they do not personally do that.)
Stayed 2 nights in Dec 2023
Response from Lacy W on Dec 11, 2023
Thank you for taking the time to wright us this thoughtful review! We are extremely delighted to hear that you enjoyed the hotel and staff! The staff will be very pleased to see this attentive review and to know that you will be coming back again!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Perfect for those on business and/or spending time exploring. Ideal location and friendly staff. Exceptionally clean and well stocked with toiletries and coffee! Everything operated as it should; best water pressure I’ve ever had in a hotel, mini fridge was ice cold and heater kept me toasty.
Stayed 1 night in Dec 2023
Response from Bre on Dec 5, 2023
Thank you so much for your wonderful review! We hope to see you next time you are in town!

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money it was great! Loved being able to walk to everything. Very clean. Had everything we needed. Will definitely stay again.
Stayed 1 night in Nov 2023
Response from Lacy W on Nov 21, 2023
Thank you so much for leaving us a review! We are very excited to see that you noticed our care for this place and that you will be back again!

6/10 Okay

Stephen

Disliked: Staff & service, amenities
There was no person at the office when I arrived around 8pm eventhough it states the office is open until 9pm. There were instructions regarding getting into my room. This is an older motel with carpets that smelled of ckesning shampoo. Bathroom and the room was clean and comfortable. There is no 24/7 security. No breakfast.Office does not open until 10am. I left and place key in drop box.
Stayed 1 night in Nov 2023
Response from Lacy W on Nov 14, 2023
Housekeeping will be very happy to hear that you appreciated their work! We are sorry that we missed you and we hope you come back soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lacy W. on Nov 7, 2023
Thank you for your feedback!

10/10 Excellent

Joseph

Traveled with partner
Showed up after 10pm after driving from West Glacier National Park. The staff left a letter for us with the keys and code to our room, because we arrived after around, which was wonderful after a week of camping in the snow. The location is a motel and is walkable to everything we want for nightlife during Hallowekend.
Stayed 2 nights in Oct 2023
Response from Bre on Oct 29, 2023
We are so happy that you enjoyed your stay with us! We hope you stay with us again next year for your Halloweekend!

6/10 Okay

Rick

Stayed 1 night in Oct 2023
Response from Bre on Oct 29, 2023
Thank you for your review!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel does not disclose that you have to pay $12 for parking in their lot nor that if you get a “makeup stain” on towels or sheets they say it is room damage and charge you as well. It is old, damaged and uncomfortable rooms and they are looking to put in extra charges wherever they can. I would not recommend.
Stayed 1 night in Oct 2023
Response from Lacy W on Oct 27, 2023
We are very sorry you feel that way. We normally do not charge for stained towels unless there is obvious neglect. There is provided makeup towels for makeup use. Upon arrival in your room there was stains everywhere. On the towels, the sheets, and the blankets. As discussed on the phone we only decided to charge you for one towel to try to get some of our money back from the damages. The one towel was the cheapest thing we could charge you for. We hope you understand our compromise and we hope to see you back!

6/10 Okay

James

Traveled with family
My first couple of stays here were great and left a good impression I me because I saw that there was good upkeep and it was very clean. This last stay left me wondering if I should come back again for a down turn in these two areas:(
Stayed 1 night in Oct 2023
Response from Lacy W on Oct 24, 2023
We are sorry to hear that your stay was less than satisfactory. We hope that you will arrive next time to see that we care about our motel and your experience. We hope to see you back soon!

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2023
Response from Bre on Oct 29, 2023
Thank you for your review!

10/10 Excellent

Jason P.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. I wish there was not an additional charge for parking. But staff is wonderful! Location hard to beat!
Stayed 1 night in Oct 2023
Response from Lacy W on Oct 5, 2023
Thank you for taking the time to leave us a review! We are very happy you enjoyed your stay! We hope to have you back!

10/10 Excellent

Samara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay In Coeur’d Alene
Great motel!!! Location is amazing in Coeur d’ Alene. Walking distance to shops,park, lake resort!! The room was great/spacious and I appreciated the little extras in room…magnifying mirror with light,microwave,refrigerator. Service exceptional.
Stayed 5 nights in Sep 2023
Response from Lacy W on Oct 5, 2023
Thank you so much for the review! We are very excited to see that you loved your stay with us! Come back soon!

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place in a fantastic location.
Stayed 1 night in Sep 2023
Response from Lacy W on Sep 29, 2023
Thank you for your feedback!

6/10 Okay

Linda

Traveled with partner
Disliked: Amenities, property conditions & facilities
We liked the location, but parking lot was very tight and cost $12 per night. Office personnel were courteous, but there was very limited office access.
Stayed 4 nights in Sep 2023
Response from Yvette on Sep 27, 2023
Thank you for your feedback! We appreciate your business!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
City Resort Inn
Stayed 1 night in Sep 2023
Response from Yvette on Sep 27, 2023
Thank you for your feedback! We appreciate your business!

8/10 Good

DARRYL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Yvette on Sep 27, 2023
Thank you for your feedback! We appreciate your business!

8/10 Good

steph

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean and could walk to all the shops and restaurants
Stayed 2 nights in Sep 2023
Response from Yvette on Sep 27, 2023
Thank you for your feedback! We appreciate your business!

10/10 Excellent

Kevin

Outstanding location literally around the corner from the Main Street of shops, restaurants, coffee shops, etc. and across the street from the lake. Doesn’t look like much from the outside and the rooms are a little dated, but super clean, and perfectly functional. And the location cannot be better. Would definately stay again!
Stayed 1 night in Sep 2023
Response from Yvette on Sep 27, 2023
Thank you for your feedback! We appreciate your business!

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was fine. Parking was limited snd spaces very narrow. Not easy to park & unpack car.
Stayed 1 night in Sep 2023
Response from Yvette on Sep 27, 2023
Thank you for your feedback! We appreciate your business!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - comfortable beds, nice shower and great customer service!
Stayed 1 night in Sep 2023
Response from Bre on Sep 19, 2023
Thank you so much for taking the time to leave us a review! We look forward to seeing you next time you are in town!

10/10 Excellent

christina

Stayed 1 night in Sep 2023
Response from Lacy W on Sep 18, 2023
We are happy to know that you enjoyed your stay! Thank you for your review!

8/10 Good

Ramona, Spokane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Lacy W on Sep 18, 2023
Thank you for your review!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and extremely helpful. Would definitely stay there again
Stayed 1 night in Sep 2023
Response from Lacy W on Sep 13, 2023
Thank you for taking the time to give us a review! We are very happy you enjoyed your stay!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Sep 2023
Response from Lacy W on Sep 13, 2023
Thank you for taking time to give us a review! We are very happy to know that you enjoyed your stay with us.

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice basic motel in close proximity to everything you need.
Stayed 1 night in Sep 2023
Response from Lacy W on Oct 27, 2023
Thank you for taking the time to leave us a review! We are excited to hear that you enjoyed your stay! We hope you stay with us again!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was such a cool little spot. Loved the front desk customer service from both night and morning attendants. The room was very clean. The beds could be more comfortable. They feel like older spring beds that don’t have a lot of life in them or are cheap beds. Other than that even the cute hand written note wishing our stay well was a great little touch. The guests were even all friendly. Nice little spot.
Stayed 1 night in Sep 2023
Response from Lacy W on Sep 11, 2023
We are very glad to hear that you enjoyed your experience with us! Our staff will be very excited to hear this feedback! We will see what we can do about those beds in that room! Thank you for the time you spent to give us this review!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Coeur D’Alene Location
We enjoyed our stay at Resort City Inn. It is a perfect location for being able to walk to the downtown area, the lakefront area and Tubbs Hill Park and McKeun Park.
Stayed 1 night in Sep 2023
Response from Lacy W on Sep 11, 2023
We are very happy you enjoyed the benefit of the location of our motel! hope to have you back soon!

6/10 Okay

yong

Liked: Cleanliness, room comfort
It is simply motel, name only inn.
Stayed 1 night in Aug 2023
Response from Lacy W on Sep 4, 2023
Thank you for your feedback!