Terrace/patio

Reviews of Matador Motor Inn

3 out of 5
Matador Motor Inn
11 Grafton Street, Cnr Pacific Highway and Albany St., Coffs Harbour, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 102 out of 200 reviews" "
Rating 8 - Good. 68 out of 200 reviews" "
Rating 6 - Okay. 18 out of 200 reviews" "
Rating 4 - Poor. 9 out of 200 reviews" "
Rating 2 - Terrible. 3 out of 200 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel for an overnight stop. Clean and tidy. Everything you need. But so so loud. Unfortunately we had the room closest to the highway and the noise from trucks all night was crazy.
Stayed 1 night in Feb 2024
Response from Dannielle on Mar 2, 2024
Melissa, thanks for your review. We are sorry to hear that the noisy trucks kept you up all night. We do offer free earplugs in all the rooms which could have helped.

8/10 Good

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Near the junction of busy intersections, so lots of traffic noises. Otherwise good value for money. Friendly host.
Stayed 1 night in Jan 2024
Response from Dannielle on Jan 30, 2024
Thanks for taking the time to post a review.

6/10 Okay

Grant

Traveled with partner
Liked: Staff & service
Understand that the highway is nearby but very very noisy all night with trucks
Stayed 1 night in Jan 2024
Response from Dannielle on Jan 25, 2024
Grant, thanks for your feedback. We do offer ear plugs in all the rooms, which could have helped. We also gave you a complimentary upgrade to a King Room.

8/10 Good

BENJAMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dannielle on Dec 29, 2023
Thanks for choosing to stay with us Benjamin

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dannielle on Dec 29, 2023
Thanks Shannon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and well finished. The pool was great
Stayed 1 night in Dec 2023
Response from Dannielle on Dec 29, 2023
Thanks Joseph. Happy to hear you enjoyed the room and pool.

8/10 Good

Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy stop off for a long road trip
Stayed 1 night in Dec 2023
Response from Dannielle on Feb 6, 2024
Thanks Troy.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stop over location . Extremely clean and well organised. Best small motor in we have stayed in . Will be back ! Thank
Stayed 1 night in Dec 2023
Response from Dannielle on Dec 24, 2023
Wow Sarah, so glad you enjoyed your recent stay with us. We look forward to welcoming you back again.Thank you for taking the time to respond. We love it when our guests enjoy their stay.Merry Christmas to you and yours.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Dannielle on Dec 18, 2023
Thanks Paul

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving was greeted by Crystal on reception who was absolutely delightful. She couldn’t have been more helpful she showed us our room and explained how everything worked even offered assistance with our luggage if we needed as my husband has trouble walking. Would definitely stay there again.
Stayed 1 night in Dec 2023
Response from Dannielle on Dec 18, 2023
Thank you so much for taking the time to post a review, Robyn! So happy to hear that Krystal's friendly manner was a highlight.Thanks again.

10/10 Excellent

TRISTAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value of money, well equipped and comfy stay.
Stayed 1 night in Nov 2023
Response from Dannielle on Nov 21, 2023
Thank you for taking the time to post a review, Tristan! We are so glad you hear that you had a comfy stay. Again, thank you.

8/10 Good

Lea

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff are very friendly and helpful..loved the pod coffee machine as I’m not a fan of instant coffee!
Stayed 1 night in Nov 2023
Response from Dannielle on Nov 11, 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very neat and tidy, with a large side window.
Stayed 2 nights in Nov 2023
Response from Dannielle on Nov 8, 2023
Thanks Greg.

10/10 Excellent

Frank

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, private, bathroom a little small. Taps hard to stop dripping water. Overall a beautiful room and a very enjoyable overnight stay.
Stayed 1 night in Oct 2023
Response from Dannielle on Oct 23, 2023
Thanks Frank.

8/10 Good

Francis

Stayed 1 night in Oct 2023
Response from Dannielle on Oct 24, 2023
Thanks Francis

10/10 Excellent

peter

Stayed 1 night in Oct 2023
Response from Dannielle on Oct 20, 2023
Thank you Peter

8/10 Good

Linda, Christchurch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Close to motorway but so are a lot of other motels.
Stayed 1 night in Oct 2023
Response from Dannielle on Oct 17, 2023
Thank you Linda

8/10 Good

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Matador was a convenient overnight stop for us passing through. Staff were friendly, welcoming and helpful. It’s not the flashiest or most modern property but the price was relevant to our needs.
Stayed 1 night in Oct 2023
Response from Dannielle on Oct 17, 2023
Thank you Christopher

10/10 Excellent

Verena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dannielle was so lovely and welcoming.
Stayed 1 night in Oct 2023
Response from Dannielle on Oct 20, 2023
Thank you Verena

8/10 Good

Amalia Jesica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
This is the second time I’m staying in this hotel. The room was very good, excellent amenities, location is great specially because i was working 2 mi walking distance. The only downside was the noise. Even I stayed in a back room the trucks all night on the freeway are extremely noisy. Maybe it would be good to add some sound prob windows or door to help to reduce the noise.
Stayed 3 nights in Sep 2023
Response from Dannielle on Nov 11, 2023
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Susan

Traveled with partner
We stayed there for an overnight stop. However, the traffic noise from the highway made it difficult to get much sleep.
Stayed 1 night in Sep 2023
Response from Dannielle on Nov 21, 2023
Hey Susan, thanks for your review. I'm sorry to hear that you had a bad nights sleep because of the traffic noise. We do offer earplugs in all of the rooms, which could have helped.

10/10 Excellent

Su-Ann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our time at the Matador. Was exactly what we needed, a comfortable and safe place to rest along the way back to Brisbane. Would stay there again for sure. No complaints. Staff were really friendly, bed was comfy ; we had everything we needed.
Stayed 1 night in Sep 2023
Response from Dannielle on Oct 23, 2023
Thanks Su-Ann

6/10 Okay

Manpreet Singh

Traveled with family
Liked: Property conditions & facilities
Room are clean but noisy We stay 2 nights 2nd day they make pur bed . But sheets are dirty and have stians on it
Stayed 2 nights in Sep 2023
Response from Dannielle on Nov 21, 2023
Manpreet, thanks for taking the time to give your feedback. I have personally addressed this issue with our housekeeping staff to ensure this does not happen again.

8/10 Good

Duncan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a good clean motel with good facilities and comfortable bed with quality linens. A stop over whilst driving from Gold Coast to Sydney. Unfortunately the motel is directly by the side of the main A road and with no double glazing it is extremely noisy which is a shame and something the owners can’t really do air about
Stayed 1 night in Sep 2023

8/10 Good

Bradley

Liked: Cleanliness, staff & service
.
Stayed 1 night in Sep 2023
Response from Dannielle on Sep 15, 2023
Thanks Bradley

10/10 Excellent

Graeme

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful couldn’t do enough for us
Stayed 1 night in Sep 2023
Response from Dannielle on Sep 15, 2023
Thanks Graeme.

10/10 Excellent

Cheryl

Stayed 1 night in Aug 2023
Response from Dannielle on Sep 15, 2023
Thanks Cheryl

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Dannielle on Sep 15, 2023
Thanks Rhonda

10/10 Excellent

Yasmine

Stayed 1 night in Aug 2023
Response from Dannielle on Sep 15, 2023
Thanks Yasmine

4/10 Poor

Maurice

Liked: Cleanliness, staff & service
The room was overlooking and close to a major M1 intersection on a hill. Trucks throughout night. Unless you are a deep sleeper, think twice.
Stayed 1 night in Jul 2023

10/10 Excellent

Lynne

Stayed 1 night in Jul 2023
Response from Dannielle on Sep 15, 2023
Thanks Lynne

4/10 Poor

Kevin

Liked: Cleanliness, staff & service
Property is located on busy street just off main highway which made it stressful as we arrived during peak times. Reception and parking area is very tight with height limitations. Accessing rooms from parking area carrying baggage is challenging due to steep ramps and stairs, anyone with mobility issues would find it almost impossible. Constant highway traffic noise in room.
Stayed 1 night in Jul 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place , a little bit noisy due to traffic on main rd
Stayed 1 night in Jul 2023
Response from Dannielle on Sep 15, 2023
Thanks John.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dannielle on Jul 19, 2023
Thanks Rodney

10/10 Excellent

Tiangang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dannielle on Jul 12, 2023
Thank you

10/10 Excellent

Juliet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were made very welcome on arrival, booking in was quick and efficient, our room was clean. Also we were given very convenient parking near our room and continued to be looked after during our 2 day stay. The only downside was traffic noise at night but it settled down after a few hours, and we were able to get some sleep.
Stayed 2 nights in Jul 2023
Response from Dannielle on Jul 8, 2023
Thank you Juliet!

4/10 Poor

Steve

Liked: Cleanliness
Disliked: Property conditions & facilities
Very noisy, older style with limited tight parking. Bed was good. Would choose somewhere else.
Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room and facilities for an overnight stay. Beautifully maintained and the room had everything we needed, to a very high standard. Yes there’s some road noise but nothing that prevented a good nights sleep. Thank you Dannielle for being such a welcoming host too.
Stayed 1 night in Jul 2023
Response from Dannielle on Jul 8, 2023
Thanks Karen!

8/10 Good

Joanne

Traveled with family and small children
Liked: Cleanliness, staff & service
Older style hotel. Clean. Lovely lady at reception.
Stayed 1 night in Jun 2023
Response from Dannielle on Jul 8, 2023
Thank you Joanne!

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from Dannielle on Jul 8, 2023
Thanks John!

10/10 Excellent

Jacqui

Stayed 1 night in Jun 2023
Response from Dannielle on Jul 8, 2023
Thanks Jacqui

8/10 Good

Gina

Stayed 1 night in May 2023
Response from Dannielle on Jun 3, 2023
Thanks Gina for choosing to stay with us.

10/10 Excellent

Jan

Stayed 1 night in May 2023
Response from Dannielle on Jul 8, 2023
Thanks Jan

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A bit noisy from highway but most importantly clean and friendly staff
Stayed 1 night in May 2023
Response from Dannielle on May 16, 2023
Thank you for your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Dannielle on May 16, 2023
Thank you for choosing to stay with us

10/10 Excellent

B

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and excellent place to stay at Coffsharbour. .
Stayed 1 night in Apr 2023
Response from Dannielle on May 2, 2023
Thank you for choosing to stay with us.

10/10 Excellent

Maizvann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was exceptional clean.
Stayed 1 night in Apr 2023
Response from Dannielle on May 1, 2023
Thanks for choosing to stay with us.

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant owner/ comfortable/ clean
Stayed 1 night in Apr 2023
Response from Dannielle on Apr 30, 2023
Thank you for choosing to stay with us.

8/10 Good

Garry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well received and made welcome by giving us ground floor room thanks
Stayed 1 night in Apr 2023
Response from Dannielle on Apr 28, 2023
You're welcome

10/10 Excellent

Sueina joyce

Stayed 1 night in Apr 2023
Response from Dannielle on Apr 18, 2023
Thanks for choosing to stay with us