Property grounds

Reviews of Pacific Marina Apartments

4 out of 5
Pacific Marina Apartments
22 Orlando Street, Coffs Harbour, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 274 out of 516 reviews" "
Rating 8 - Good. 175 out of 516 reviews" "
Rating 6 - Okay. 45 out of 516 reviews" "
Rating 4 - Poor. 15 out of 516 reviews" "
Rating 2 - Terrible. 7 out of 516 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

James

Traveled with family
Liked: Amenities
It was a nice plaCD e to stay. All is good thank you.
Stayed 1 night in Apr 2024
Response from Kelli on Apr 14, 2024
Hi James, thank you for choosing to stay with us. We appreciate you taking the time to leave us a review. We look forward to welcoming you next time you're staying in Coffs.

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Like the nice layout of the apartment with balconies.
Stayed 1 night in Apr 2024
Response from Kelli on Apr 12, 2024
Hi Elaine, thanks for choosing to stay with us and taking the time to leave a review.

8/10 Good

Zoran

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kelli on Apr 12, 2024
Hi Zoran, thanks for choosing to stay with us and taking the time to leave a review.

8/10 Good

Charlene

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kelli on Apr 17, 2024
Thanks for taking the time to leave a review Charlene. We appreciate you choosing to stay with us and are glad that you enjoyed your stay. We look forward to welcoming you next time you stay in Coffs.

10/10 Excellent

Yinny Yan Hui

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelli on Feb 14, 2024
Thanks for the great review Yinny. We appreciate you choosing to stay with us and look forward to welcoming you next time you stay in Coffs.

10/10 Excellent

SUZANNE

Liked: Cleanliness, property conditions & facilities
Travelled with my daughter and 2 grandchildren. Could not fault the property, apartment was spacious and immaculate, so close to everything that we wanted. Lucas the maintenance man was very quick to fix a shower door and friendly. The pools were great, nothing was a trouble. .Also having a service half way through the stay was very convenient. would recommend and stay again. Happy New year to you all. :)
Stayed 7 nights in Dec 2023
Response from Kelli on Jan 24, 2024
Hi Suzanne, thank you for the great review. We are so pleased you enjoyed your stay; thank you for choosing us. We look forward to welcoming you next time you are in Coffs.

10/10 Excellent

jamie-lee, merrimac

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
great 4 familys with young children, air cons in all rooms, only dowfall was the cot and highchair i had hired through the property was not in apartment wen arrived and as we previously stated 2 management we would b cheking-in quiet late at night and was told they noted this on my booking so unable 2 contact reception at the time we arrived it was a very long exhausting night having 2 chase around my almost 2yr old at ridiculous hrs due 2 not having my hired items (cot ) i had already paid in advance 4 , had 2 send partner 2 reception 1st thing nxt morning and was told they would have it sent up 2 my apartment asap after waiting all bloody day with a very grumpy toddler finally just b4 reception closed it was 4.45pm that afternoon b4 they had the maintenance man bring them 2 my apartment (when it was all clearly stated and aparently noted on my booking) how ??
Stayed 2 nights in Dec 2023
Response from Kelli on Dec 21, 2023
Hi Jaime-Lee, Please accept our sincerest apologies in regards to the cot and high chair. Management has spoken to those concerned. We have refunded the fees for both the cot and the highchair. Thank you for choosing to stay with us, we hope to see you next time you are staying in Coffs.

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Lovely stay, super friendly staff.
Stayed 2 nights in Dec 2023
Response from Kelli on Dec 18, 2023
Hi Mark, Thanks for choosing to stay with us and taking the time to leave a review. We are pleased you enjoyed your stay and look forward to welcoming you next time you're in Coffs.

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots of room in a 3bed apt, and good breeze and aspect. Good kitchen setup. Great location to marina and jetty and secure parking.
Stayed 2 nights in Dec 2023
Response from Kelli on Dec 18, 2023
Hi Tracey, thanks for choosing us and taking the time to leave us a review. We look forward to welcoming you next time you're in Coffs. Happy travels.

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay, the second I've done in the last year. Great location and well stocked apartments. I would recommend a higher floor apartment in future, as noise seems to transfer from the higher apartments down. Noisy neighbours and general movement seems amplified. This is not on this property but advice given to help better your stay, especially if your purpose there is to relax and catchup on sleep
Stayed 3 nights in Dec 2023
Response from Kelli on Dec 9, 2023
Hi Justin, thanks for choosing us, we appreciate that you have taken the time to leave us a great review. We look forward to welcoming you next time you are in Coffs. Happy travels.

10/10 Excellent

Darren

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, spacious clean and tidy apartments. Would definitely recommend if heading to Coffs for a getaway.
Stayed 2 nights in Nov 2023
Response from Kelli on Nov 30, 2023
Thanks for the review Darren, glad you enjoyed your stay. We look forward to welcoming you next time you are in Coffs.

6/10 Okay

Donna

Liked: Cleanliness, property conditions & facilities
Very overpriced for what it is and right on rail line noisey
Stayed 1 night in Nov 2023
Response from Kelli on Dec 1, 2023
Hi Donna, thank you for choosing us and providing feedback. We do try to make sure everyone knows about the train line before they make their reservation. The apartment you booked was our 3 bedroom executive; we do have other apartments that are modestly priced.

6/10 Okay

Anthony

Stayed 2 nights in Nov 2023
Response from Kelli on Nov 29, 2023
Thanks for choosing us and taking the time to review us Anthony. We look forward to welcoming you next time you are in Coffs. Happy travelling.

10/10 Excellent

Karina

Liked: Cleanliness, amenities, property conditions & facilities
The property is located within walking distance to the jetty, markets and beaches. The staff were friendly and helpful. I would stay here again and highly recommend.
Stayed 2 nights in Nov 2023
Response from Kelli on Nov 13, 2023
Hi Karina, thank you for choosing us and taking the time to leave us a review. We are so glad you enjoyed your stay and look forward to welcoming you again next time you are in Coffs.

6/10 Okay

garry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Positives: Underground car parking unit was modern and well equipped. Negatives: The street lights illuminated the master bedroom throughout night, it was like sunrise,as the blinds on patio windows did little to stop any light entering the bedroom. Think blackout curtains should be installed which would be a quick solution. The front road and heavy freight rail (runs behind the hotel) noise was from late evening till the early hours and for me was challenging as a light sleeper even with my custom earplugs. I could hear the level crossing signals then the trains trundling through The unbelievable bright LED street lighting and road and rail noise isn't the hotels fault, but unfortunately I had such a broken sleep I'll be looking for an alternative accommodation should I revisit Coffs I stayed in Block A Rm10.
Response from Kelli on Nov 13, 2023
Hi Garry, thank you for taking the time to give us feedback. If you do decide to give us another try let us know and we will get you into an apartment on the ground floor in block four, this will limit the noise from the trainline and the glare from the street lights.

8/10 Good

J. Vivianne

Stayed 2 nights in Oct 2023
Response from Kelli on Nov 29, 2023
Thanks for choosing us and taking the time to review us Vivianne. We look forward to welcoming you next time you are in Coffs. Happy travelling.

10/10 Excellent

Rodney

Stayed 1 night in Oct 2023
Response from Kelli on Nov 17, 2023
Thanks for the review Rodney, glad you enjoyed your stay. We look forward to welcoming you next time you're in Coffs.

8/10 Good

Julia

Business traveler
Liked: Cleanliness, room comfort
Clean and comfortable. Close to restaurants and the sea.
Stayed 1 night in Oct 2023
Response from Kelli on Oct 23, 2023
Hi Julia, thank you for choosing us and taking the time to give us feedback. We are glad you enjoyed your stay. We look forward to welcoming you next time you are in Coffs. Happy travels.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Clean and tidy but lots of rules to follow.
The unit was kept very clean and tidy but too many rules for this unit and some items were broken. Also the price is expensive to stay for one night.
Stayed 1 night in Oct 2023
Response from Kelli on Oct 18, 2023
Hi, Thank you for your feedback. The rules of our property are there for our guests and the permanent residents safety and enjoyment. Thank you for choosing us. Happy travels.

10/10 Excellent

Lixiang

Stayed 1 night in Oct 2023
Response from Kelli on Nov 1, 2023
Hi Lixiang, Thank you for choosing us and taking the time to review us.We look forward to welcoming you back next time you are in Coffs.

8/10 Good

Jo-ann

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kelli on Oct 16, 2023
Thanks for the review Jo-ann.

6/10 Okay

Andrew

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Positives: The rooms were spacious, a pleasant walk to the beach etc. I only did one load of laundry but it worked well, a benefit of a furnished apartment. Negatives: Wifi was slow (about 8mbit was the top speed which may explain why the foxtel VoD kept freezing when I tried to use it), the shower head was fixed at a height unsuitable for a tall person. Basics like a spatula and tongs were missing from the kitchen. Other thoughts: The trains were noticed, but not a problem like others in the blocks closer to the railway crossing had reported in other reviews. It was a nice place to stay, but under delivered for the premium price.
Stayed 2 nights in Sep 2023
Response from Kelli on Oct 18, 2023
Thanks for your review Andrew, I have forwarded this on to our general manager so we can have housekeeping and maintenance find a solution for the issues you have mentioned. Thank you for choosing us, we hope to see you next time you are in Coffs.

10/10 Excellent

Cheryl

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Kelli on Oct 16, 2023
Thanks for the review Cheryl

8/10 Good

David

Traveled with family
Liked: Cleanliness, amenities
The Property is in a great location with a supermarket and Bottlo close along with good quality restaurants. The units are large and the bed was comfortable. But they are looking a little tired. The units we stayed in needs a reno pretty soon. The staff at check-in we lovely, very friendly and well organised
Stayed 1 night in Sep 2023
Response from Kelli on Sep 26, 2023
Hi David, thank you for taking the time to give us feedback. All our apartments are owned individually. I have forwarded this review to our manager so he can discuss the possibility of a revamp with the owner. Thanks for choosing us, we hope to see you again next time you are in Coffs.

6/10 Okay

Prue

Traveled with partner
Liked: Cleanliness, amenities
The apartment was very comfortable but noisy due to the proximity of the railway which was very close by.
Stayed 2 nights in Sep 2023
Response from Kelli on Sep 17, 2023
Hi Prue, apologies about the train line. We do try to make sure everyone knows about the line before they make their reservation. Unfortunately this isn't always possible. Thanks for choosing us, we hope to see you next time you're in Coffs. Happy travels.

10/10 Excellent

Joey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing spot, close to everything you need and the apartment is amazing
Stayed 2 nights in Sep 2023
Response from Kelli on Sep 17, 2023
Hi Joey, we're so pleased to hear that you enjoyed your stay with us. We look forward to welcoming you next time you are in Coffs. Happy travels.

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Lovely apartment But, being on the traffic side was a little noisy also was not aware that NSW rail runs directly in front of the apartments on the beach side That was bloody annoying especially between 2 & 3 am every morning plus daily train traffic Aside from that we enjoyed our stay in Coffs Harbour
Stayed 2 nights in Sep 2023
Response from Kelli on Sep 17, 2023
Thanks for your review Brian. We do try to make sure everyone knows about the train line before they make their booking, unfortunately this isn't always possible. We are happy to hear you enjoyed yourself regardless. Happy travels.

10/10 Excellent

David

Liked: Cleanliness, room comfort
A great place to stay in Coffs
It’s a very nice place to stay in Coffs. Eateries are at the doorstep and many to choose from. beach is a couple of minutes walk. Train line is right at back door but it’s not that intrusive at night. Stayed 3 times before now and will stay again.
Stayed 3 nights in Sep 2023
Response from Kelli on Sep 11, 2023
Hi David, thanks for taking the time to provide feedback. It's great to hear that you enjoy staying here. We look forward to welcoming you again next time you are in Coffs.

8/10 Good

Auden

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Very nice standard of accommodation, however, it’s noisy from road and train noise.
Stayed 1 night in Aug 2023
Response from Kelli on Sep 5, 2023
Thanks for taking the time to give us feedback Auden. Apologies in regards to the noise from traffic and trainline. We are quite close to beaches and cafes so there is a lot of coming and going generally. We hope to see you again next time you're in Coffs. Happy travelling.

2/10 Terrible

Kylie

Traveled with family
Horrible, we had no sleep. There is a train line right next to the apartments, all night long all we heard was trains that sounded like they were going through our room and the horn would sound every time it passed so no chance of getting much sleep. We were never notified of this when booking. Never again.
Stayed 1 night in Aug 2023
Response from Kelli on Sep 2, 2023
Hi Kylie, please accept our sincerest apologies. We do try to ensure everyone knows about the train line before making their booking. Unfortunately this isn't always possible. We understand and hope you enjoy your future travels.

10/10 Excellent

May, Wetherill Park

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean staff very friendly 👌
Stayed 2 nights in Aug 2023
Response from Kelli on Aug 7, 2023
Thanks for taking the time to leave a review May. We are glad you enjoyed your stay and look forward to welcoming you next time you are visiting Coffs.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great location close to the Jetty, restaurants and supermarket. No need to drive anywhere
Stayed 2 nights in Jul 2023
Response from Amarise on Aug 3, 2023
Thank you Kevin for taking the time to leave your feedback. We pleased to hear you enjoyed your stay here with us. We hope to welcome you back again soon. Kind Regards, Reception

10/10 Excellent

Alexis Virginia

Traveled with partner
Liked: Cleanliness, amenities
The apartment that we stayed in did need a make over especially the bathroom with shower over the bath that leaked with every shower. Leaky dishwasher. Kitchen floor needed to be scrubbed clean not just wiped over with a mop. Location was close to the beach where we spotted humpback whales on their migration. Secure garage parking. Wonderful office staff.
Stayed 3 nights in Jul 2023
Response from Amarise on Aug 3, 2023
Thank you Alexis for taking the time to leave your feedback. We also thank you for alerting us know about dishwasher we will advise our maintenance team to fix it. we look forward to welcoming you back again soon. Kind regards, Reception.

4/10 Poor

Sam

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very noisy stay ,cutlery and plates were not washed properly wouldn’t stay again.
Stayed 2 nights in Jun 2023
Response from Kelli on Jun 27, 2023
Hi Sam, Apologies that you are disappointed with your stay. Could you contact reception with the apartment number please so we can follow this up. Thank you.

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
This was a very nice large apartment. Very clean and well kept. The queen beds were a little uncomfortable - we all woke up with bad backs.
Stayed 2 nights in Jun 2023
Response from Kelli on Jun 26, 2023
Thanks for your feedback Jennifer. It's disappointing to hear about the beds. Could you contact reception and let us know what apartment number you stayed in so we can look at getting this changed.

8/10 Good

Leigh Russell

Traveled with family
Liked: Cleanliness, room comfort
Spacious unit.
Clean spacious 2 BR unit. It's location near the jetty was convenient. Noise from railway was not a problem.
Stayed 1 night in Jun 2023
Response from amarise on Jun 15, 2023
Thank you for taking the time to leave your feedback Leigh. were glad to hear you enjoyed your stay. we look forward to seeing again soon.

6/10 Okay

Sharon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Found the room too noisy due to traffic, Everything else was good.
Stayed 1 night in May 2023
Response from Kelli on May 15, 2023
Hi Sharon, thanks for the feedback. The only downside to our location is that we are close to both main road and trainline. We hope to see you next time you're in Coffs.

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Kelli on Jun 5, 2023
Thanks for taking the time to review us Robert.

10/10 Excellent

Leigh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient to dining options, beaches , marina and lovely walking paths .room was great, pool was excellent.
Stayed 4 nights in Apr 2023
Response from Kelli on May 5, 2023
Hi Leigh, thanks for your review. Glad you enjoyed your stay. We look forward to seeing you next time.

4/10 Poor

Carlie

Traveled with partner
Stayed here for one night and was woken every few hours by the train crossing just outside of the apartment, as well as the bright street lights which shone through the blinds and lit up the room. The pictures attached to the one bedroom apartment we booked did not represent the apartment we were allocated, and the one we got was very outdated and not up to scratch to the price we payed. Based off our experience, I wouldn’t return.
Response from Kelli on Apr 28, 2023
Hi Carlie, sorry to hear you did not enjoy your stay with us. We do try to make sure everyone is aware of the trainline before making a reservation. Unfortunately we can't do anything about the trains. In a 24 hr period we have a maximum of 6 trains, 2 overnight. We have over 63 apartments on our property, all owned individually. We are unable to provide pictures of every single one of them. We are currently encouraging owners to update their apartments. We understand if you do not return and wish you well on your future travels.

10/10 Excellent

Junwen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location convenient to everything. Jetty area is beautiful and the apartment is spacious and clean.
Stayed 4 nights in Apr 2023
Response from amarise on Apr 12, 2023
Thank you for your feedback were glad you enjoyed your stay.

8/10 Good

Katie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location. Walking distance to everything you could need. Only negative being train noise through the night.
Stayed 3 nights in Apr 2023
Response from amarise on Apr 11, 2023
Thank you for your feedback were glad you enjoyed your stay.

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, room comfort
Great Apartment
2 Night Stay in Coffs Harbour, this 2 bed room Apartment was on the top floor, they have a Lift. Large outside Deck, Full Kitchen, Lounge and Dining. 2 seperate Bathrooms, Laundry with washer and dryer. We were advised that this property is right next to the Interstate/Goods Train Line. Lucky the rooms have double windows, to keep out the noise, Only when the Horn is sounded do you hear them. ++ Right across from the beach and Mutton Bird Island, and Marina.
Stayed 2 nights in Mar 2023
Response from amarise on Apr 11, 2023
Thank you for your feedback were glad you enjoyed your stay.

8/10 Good

Irene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When we walked in, there was a VERY strong smell of ammonia/bleach/chlorine. We checked in at 6pm and the bathroom floor was still very damp and slippery, yet we were told that the room was ready at 2pm. By only having shutters on the bedroom windows we could not block out the bright street lights. Excellent location however.
Stayed 1 night in Apr 2023
Response from Kelli on Apr 7, 2023
Thanks for taking the time to review us Irene. Apologies about the floor being damp, I will let our head housekeeper know so they can work out how to resolve this issue for the future.

10/10 Excellent

Jolene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay, clean and spacious apartments. Walking distance to restaurants, supermarket and jetty.
Stayed 3 nights in Mar 2023
Response from Kelli on Apr 4, 2023
Glad you enjoyed your stay Jolene. Thanks for the feedback.

10/10 Excellent

David

Liked: Cleanliness, room comfort
Great stay
Great stay. Property clean, well appointed and close to restaurants, cafes, beach and fisherman’s co-op for fresh seafood. Train line is only metres from back fence but noise isn’t areal problem. This is 3rd stay here and won’t be last.
Stayed 2 nights in Mar 2023
Response from Kelli on Mar 30, 2023
Thanks for the feedback David. Glad you enjoyed your stay.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, room comfort
Coffs harbour Stay
Was a well appointed 2 Bedroom 2 bathroom apartment with very comfortable furnishings and luxurious linens. Washing machine, dryer and dishwasher available for use. We would stay here again and highly recommend it.
Stayed 1 night in Mar 2023
Response from Kelli on Mar 25, 2023
Thanks for your feedback John, glad you enjoyed your stay.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Kelli on Mar 21, 2023
Thanks for your review, glad you enjoyed your stay.

8/10 Good

S

Liked: Cleanliness, room comfort
OK ish
Perfectly ok for a few days holiday. The unit was probably built in the 1950s and hasn't been updated. Outside chairs, tables and balcony quite dirty.
Stayed 3 nights in Feb 2023
Response from amarise on Feb 19, 2023
Thank you for your feedback .

10/10 Excellent

TRUDY

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed with our teenager's so plenty of space in the apartment
Stayed 5 nights in Jan 2023
Response from Kelli on Feb 8, 2023
Thanks for taking the time to give us feedback Trudy. Glad you enjoyed your stay.