View from property

Reviews of Octant Lousa

4 out of 5
Octant Lousa
Rua Viscondessa do Espinhal, Lousa, Coimbra

Reviews

8.8

Excellent

Rating 10 - Excellent. 144 out of 273 reviews" "
Rating 8 - Good. 110 out of 273 reviews" "
Rating 6 - Okay. 7 out of 273 reviews" "
Rating 4 - Poor. 8 out of 273 reviews" "
Rating 2 - Terrible. 4 out of 273 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nuno Sequeira-General Manager on Sep 16, 2023
Thank you for your compliments on our services, it makes all our hard work and effort worthwhile and my sincere thank you on your kind words.We hope we will have the pleasure of greeting you again!Nuno Sequeira-General Manager

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went out of their way to make our stay amazing - our only regret was that we couldn’t stay another night! The restaurant served some of the best food we have ever eaten. The steak that my wife got was SO good that she asked to speak to the chef, just to tell him it was the best steak she had EVER had in her life! We NEVER do that!
Stayed 1 night in Sep 2023
Response from Nuno Sequeira-General Manager on Sep 15, 2023
Thank you for your charming review, I have shared your thoughtful comments with the entire team who are delighted you enjoyed your recent sojourn and look forward to welcoming you back to Octant Lousã and eat again the delicious steak, in the near future.With warm regards,Nuno Sequeira-General Manager

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay, the staff was attentive, rooms large and clean and breakfast was a lavish spread. Highly recommend as an unusual and lovel stop. It is a 30-40 minute drive to Coimbra but the attraction for us was the nearly Shist Villages.
Stayed 1 night in Sep 2023
Response from Nuno Sequeira-General Manager on Sep 14, 2023
Dear Pamela,Thank you for your compliments on our services, it makes all our hard work and effort worthwhile and my sincere thank you on your kind words.We hope we will have the pleasure of greeting you again!Nuno Sequeira-General Manager

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful hotel and location was great. Service exceptional. The only recommendation is that they diversify their lunch and dinner menu to include some Italian pasta dishes and other common type meals.
Stayed 4 nights in Jul 2023
Response from Nuno Sequeira-General Manager on Jul 10, 2023
Thank you for your charming review, I have shared your thoughtful comments with the entire team who are delighted you enjoyed your recent sojourn and look forward to welcoming you back to Octant Lousã in the near future.With warm regardsNuno Sequeira-General Manager

10/10 Excellent

beth

Stayed 2 nights in Jun 2023

10/10 Excellent

shauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my time here. Good location. Great good, quiet comfortable rooms. Great staff.
Stayed 2 nights in Feb 2023
Response from Nuno Sequeira-General Manager on Mar 14, 2023
Thank you for your compliments on our services, it makes all our hard work and effort worthwhile and my sincere thank you on your kind words.We hope we will have the pleasure of greeting you again!Nuno Sequeira-General Manager

10/10 Excellent

Tanith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel beautiful room friendly helpful staff and great breakfast
Stayed 2 nights in Aug 2022
Response from Nuno Sequeira-General Manager on Aug 30, 2022
Dear Tanith,Thank you for your compliments on our services, it makes all our hard work and effort worthwhile and my sincere thank you on your kind words.We hope we will have the pleasure of greeting you again!

10/10 Excellent

wendy

Stayed 1 night in Jul 2022

10/10 Excellent

ann

Stayed 1 night in May 2022

8/10 Good

Karin Cullity

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful interior and public spaces.
Stayed 1 night in Sep 2021
Response from Nuno Sequeira-General Manager on Sep 17, 2021
Thank you for your compliments, it makes all our hard work and effort worthwhile and my sincere thank you on your kind words. We hope we will have the pleasure of greeting you again!

10/10 Excellent

Lil, Waterdown

Liked: Cleanliness, staff & service
I cannot say enough about our stay. Everyone was wonderful. The mgr even offered and had someone fix our luggage wheel. The decor, rooms, grounds are exceptional. The breakfast which was included was fresh and offered many selections all to be enjoyed with amazing views. This was supposed to be our “overnight” stop on our way back to Porto but ended up being one of our highlights. From the hotel we drove to Coimbra snd as well enjoyed the local castle and hike.
Stayed 1 night in Sep 2019
Response from PTC on Aug 13, 2020
Dear Guest, Thank you so much for your visit and wonderful comments. It's extremely rewarding to have such feedback from you. I shall transmit your thoughts to the entire staff. Sincerely yours, The GM

10/10 Excellent

Jack

Stayed 2 nights in Oct 2019

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very interesting with charming atmospher. Excellent breakfast. Not expensive. But absolutely outdated. Good for 1 night experience.
Stayed 1 night in Oct 2019
Response from PTC on Oct 8, 2019
Dear Guest, Thank you for your visit and comments. I agree with your statement. We are outdated. That is why we are going to close down for a renovation. Sincerely yours, The GM

4/10 Poor

Verified traveler

Stayed 1 night in Sep 2019
Response from PTC on Sep 27, 2019
Dear Guest, We regret that we were not up to your expectations. Sincerely yours, The GM

10/10 Excellent

JimS, Oregon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique historical palace dating back to 18th century with a newer modern wing with rooms that are clean and comfortable with updated amenities. Staff was very accommodating and offered to take our luggage to our room since it was a bit confusing at first to find. Breakfast and dinner were in the older part of the building in an elegant room. Chef provided a unique and delicious menu for each evening. Well worth going out of your way to experience.
Stayed 1 night in Sep 2019
Response from PTC on Sep 11, 2019
Dear Guest, Many thanks for your visit and preference. Also thank you for your wonderful comments about our property and your stay. Sincerely yours, The GM

8/10 Good

Verified traveler

Stayed 1 night in Aug 2019
Response from PTC on Aug 29, 2019
Dear Guest, Thank you so much for your visit and preference. Sincerely yours, The GM

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019
Response from PTC on Aug 24, 2019
Dear Guest, Thank you for your visit and score left. Sincerely yours, The GM

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property still could use some improvements on the outside, everything else was great.
Stayed 1 night in Aug 2019
Response from PTC on Aug 22, 2019
Dear Guest, Thank you for your visit and comments. We shall have a total renovation of the property at the end of the year. We aim to have an up-grade in all the hotel faccilities. Sincerely yours, The GM

10/10 Excellent

Dan, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, room, swimming pool, garden. Excellent restaurant, perfect dining menu. Great for couples, families with children. Could have stayed more than one day, but unfortunately the schedule....
Stayed 1 night in Aug 2019
Response from PTC on Aug 14, 2019
Dear Guest, Thank you for your visit and wonderful comments. I regret that you could not stay more time with us. We aim to be a familiar hotel for families, and you just validate this for us. Sincerely yours, The GM

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in room 23 which was a superior double. The bed was lovely and big. The room overall was excellent. The restaurant food was lovely but had a limited choice. The breakfast buffet was lovely but the food was mainly in one corner which made it difficult to get to and everything was uncovered.
Stayed 7 nights in Aug 2019
Response from PTC on Aug 11, 2019
Dear Guest, Thank you so much for your visit and comments. We would love to have a more unlimited choice at the restaurant, but our guest prefer to experience the local spots. Thank you for the tip for the breakfast. Sincerly yours, The GM

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from PTC on Aug 5, 2019
Dear Guest, Thank you so much for your message. We are very happy to understand you enjoyed your stay with us. Sincerely yours, The GM

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from PTC on Jul 5, 2019
Dear Guest, We are very pleased to understand that your stay with us was memorable. Thank you so much for your visit. Sincerely yours, The GM

2/10 Terrible

LisaB

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at all as pictured, property on state of decline; room was musty, stains on wall, and can feel springs through the bed. Location in middle of nowhere, 40 minute drive through mountains to Coimbra instead of being “bear” as advertised. Would not recommend at all
Stayed 1 night in Jun 2019
Response from PTC on Jun 19, 2019
Dear Guest, I sincerely regret your comments and the fact your choice and location were not what you expected. Sincerely yours, The GM

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019
Response from PTC on Jun 19, 2019
Dear Guest, Thank you for your visit and score given to our property. Sincerely yours, The GM

8/10 Good

Verified traveler

Stayed 3 nights in Apr 2019
Response from PTC on Apr 8, 2019
Dear Guest, Thank you so much for your review and for staying with us. Sincerely yours, The GM

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really comfortable stay - friendly welcome, great standard of room in the new wing, with good heating, nice bed and great views. Great breakfast, too, in a lovely setting. We'd be delighted to return!
Stayed 1 night in Dec 2018
Response from PTC on Dec 25, 2018
Dear Guest, We will be delighted to welcome you again in our property. Tahnk you so much for staying with us. Sincelery yours, The GM

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from PTC on Oct 21, 2018
Dear Guest, Thank you for your rating and for your preference. Sincerely yours, The GM

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old hotel
Lovely old palace building close to local amenities
Stayed 3 nights in Sep 2018
Response from PTC on Oct 4, 2018
Dear Guest, Thank you for sharing your experience. We are glad you enjoyed our property. Sincerely yours, The GM

8/10 Good

Raphael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018
Response from PTC on Oct 4, 2018
Dear Guest, Thank you for your visit and preference. Sincerely yours, The GM

10/10 Excellent

David, Westport, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, historic property updated for today's traveler. The staff were exceptional - friendly, professional and efficient. I only regret that we didn't stay longer.
Stayed 1 night in Sep 2018
Response from PTC on Oct 4, 2018
Dear Guest, Wonderfull to know you regretted to leave earlier than wished. There is nothing better for us than this words describing your feelings about our property. We hope to welcome you again. Sincerely yours, The GM

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The historic beauty. The rooms are basic but comfortable
Stayed 1 night in Sep 2018
Response from PTC on Sep 21, 2018
Dear Guest, Thank you for your visit and preference. Sincerely yours, The GM

10/10 Excellent

Andrew

Beds great restaurants was go
Staff were fantastic
Stayed 1 night in Aug 2018
Response from GMPL on Sep 5, 2018
Dear Guest, Thank you for your visit and comments. We are very pleased to understand you enjoyed your stay with us. Sincerely yours, The GM

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Don't bother going there
Not like the photos....
Stayed 1 night in Aug 2018
Response from GMPL on Sep 5, 2018
Dear Guest, We deeply regret to not correspond to your expectations. It is not our goal at all to have unsatisfied guests. Sincerely yours, The GM

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from GMPL on Sep 5, 2018
Dear Guest, Thank you for your preference and rating. Sincerely yours, The GM

8/10 Good

B, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic experience
Authentic experience in a very unique location. Buffet breakfast was fantastic. Staff were incredibly kind and helpful. Perfect jump off point to any of the schist village hikes and mount talasnal. Would definitely stay here again!
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique Hotel
Wish we could experience the garden in full bloom!
Stayed 1 night in Apr 2018

10/10 Excellent

Bob C.

Fabulous
Lovely room, great food, beautiful setting.
Stayed 2 nights in Mar 2018

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from PLBHGM on Apr 11, 2018
Estimado Hóspede, Muito obrigado pela V/ visita e preferência. Atentamente, O Diretor Geral

10/10 Excellent

jo, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent, easy lovely would go again. beautiful hotel, breakfast was exstensive and tasty. good value for money.
Stayed 2 nights in Jan 2018
Response from GMPLBH on Jan 23, 2018
Dear Guest, Thank you so much for the wonderful comments left about your stay at Palácio da Lousã. It's very rewarding to know you enjoyed your stay with us. Sincerely yours, The GM

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in a Palace
This hotel really is a palace. Lousa is a small town located about 30 minutes outside Coimbra. We came to the region to hike some of the trails to the schist villages. The hikes themselves are nice although quite steep. It was wonderful to swim in the pool after a few hours of hiking. The palace is well decorated and the grounds are well kept. The rooms are large and have a great ambiance of history. Strolling through the different areas in the palace can spur your imagination to what it must have been like many years ago.
Stayed 1 night in Oct 2017

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Jane, Oban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in Lousa
A little difficult to find being at the rear of Lousa against the hills. You have to ask about parking but it it is plentiful behind the hotel. The staff were great and moved our room as the dark colours were not to our taste, room 21 is a fantastic room. Breakfast is well catered for and you can ask the servers for other things such as cappuccino or boiled eggs. There is an aperitif at the desk in the evening and bowls of apples and nuts in the salons. We walked the 'Schist Village Trails' strenuous but straight from the hotel- brilliant. Glad to throw myself into the cold swimming pool and relax at the end of the day.
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Friendly check-in, great breakfast, nice common spaces, nice pool. Standard room was small, tv cupboard blocking the way to bed/window, carpets slightly stained
Stayed 1 night in Jul 2017

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slightly fading luxury
Slightly shambolic, but lovely hotel with decent pool. Rooms in annexe very comfortable Good breakfast
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent stay with tastybreakfast
Stayed 1 night in May 2017

8/10 Good

Rudy

Liked: Cleanliness, room comfort
Needs a Vitamin B shot.
Tired hotel. Tired staff. OK rooms.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, boutique hotel.
Very nice, and comfortable. Give the restaurant a try, but there are several very nice restaurants close by. Pool was too cool for swimming. May visit.

10/10 Excellent

Mike, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Old Palace in a Lovely Part of Portugal
We thoroughly enjoyed our 3 night stay at the Palacio da Lousa. Our room was big and spacious , the breakfast was comprehensive and catered for all tastes, there is good free parking at the back of the hotel and we had an excellent evening meal one night.

6/10 Okay

Erik Skytte

Liked: Cleanliness
Disliked: Staff & service
The hotel is a maze, choose the old part
We booked this hotel as it looked beautiful and a perfect location for us for what we had planned. When we got there the receptionist told us her only had a room with separate beds in the new wing. Asked him what he would prefer if it was him (as I didn't sound good when he presented it) he just smiled? Then the confusion began....my husband was talking the stairs and I was showed the room by the receptionist as I could not FIND the room! It took us about one hour from we arrived until we where in the room, as we could not find it. It was ridiculous..like a maze.. the room was then about 25 degrees, under the roof, we asked to get the aircon on, he said he did. It did NOT work. Went down to reception and told him we had to leave if he could make it work, uncomfortably hot..he THEN had a room in the old (read beautiful) part of the hotel with a independent aircon.. Why did we have to get this worked up to get something the hotel promise on their website? Conclusion of this is we got a nice room, ok temperature, after a lot of discomfort, annoyance.