Ratings based on 653 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, District of Columbia

Loved the hotel theme

Posted Oct 20, 2014
My room had a great view of the Potomac river and the new Ferris wheel at the National Harbor. The check in staff Charmain was phenomenal.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view

Posted Oct 20, 2014
Thanks to Aubrey at the front desk (who nicely accommodated my request to switch to a room with a view), we had a beautiful view of the sunset over the harbor. The room was clean, comfortable and spacious enough for an overnight visit for three women.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Nice hotel in middle of National Harbor

Posted Oct 13, 2014
Pros: Convenient location
Cons: Bar could be open earlier in the day
Location: In center of National Harbor. Close to restaurants, shops and water taxi.
Room was on small side but comfortable and clean. Staff was courteous and helpful. Convenient location to Convention Center at Gaylord.
1 out of 5
by A verified traveler

Posted Sep 30, 2014
Emailed both the company and Expeida! Will review when I get a response
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Birthday weekend

Posted Sep 24, 2014
I really enjoyed my weekend stay. I'll be back again soon. It was a beautiful place, great water view, venues, restaurants and stores. And I had a great time! Thank you so much!
Comment from Hotel Management
Oct 1, 2014 by Westley, Hotel Management
It's great to hear that you had a wonderful weekend stay with us. We are thrilled to hear that you will return to us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from No VA

Nice overall

Posted Aug 30, 2014
The room & bathroom were clean but we expected nicer bed sheets & upgraded coffee makers!
Comment from Hotel Management
Sep 8, 2014 by Westley, Hotel Management
Thank you for sharing your recent stay at the Aloft Washington National Harbor! We will share your comments with the Starwood brand. We hope to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from West Virginia

Excellent Location, Courteous Staff

Posted Aug 25, 2014
Pros: Location, design.
Cons: Keep up with maintenance items, so the hotel doesn't look neglected. Some items in the room are in need of replacement (carpet, wallpaper...)
Location: Fabulous location, so much to do close by. Can't beat the location, really.
The hotel was good. Not fabulous, but the location is perfect and there are many options for dining and shopping around. Rooms are a little small, but well-appointed. Carpet and wallpaper are starting to show signs of disrepair, so those items should be addressed.
Comment from Hotel Management
Sep 3, 2014 by Westley, Hotel Management
Thank you for your honest feedback. Certainly, we will be addressing your comments with our housekeeping team to ensure that we are doing everything in our power to best maintain the property. Guest feedback is always important to us. Being well received, and with so many compliments from our past reviewers, we will continue to strive to improve upon our services and amenities each and every day.
5 out of 5
Recommended
for Everyone
by A verified traveler from Marlton, NJ

Friendly staff with a great view

Posted Aug 24, 2014
Pros: The friendly staff and the view of the Potomac were exceptional.
Cons: The breakfast area was a little small and had limited offerings. Also, there was no coffee offered at night.
Location: The location is central to all things National Harbor. A band plays every Friday in the Summer and was 2 blocks away. Great Mexican restaurant across
We had a room on the 6th floor overlooking the Potomac and the Capitol Wheel. The hotel staff was incredibly friendly, accommodating and helpful. The hotel exercise room is small but complete. The pool is great and the lobby, bar and balcony are beautiful.
Comment from Hotel Management
Aug 26, 2014 by Westley, Hotel Management
We are happy that you enjoyed the view of the Potomac and The Capital Wheel from your guest room. It gives us great pleasure to hear that our staff exceeded expectations during your stay.
2 out of 5
by A verified traveler

Bad

Posted Aug 22, 2014
No internet for 3 night stay. Got lots of lip service but no internet.
Comment from Hotel Management
Aug 26, 2014 by Westley, Hotel Management
It disappoints us to hear if you encountered problems with the internet during your previous stay. If given another opportunity, we hope to welcome you back for a much improved experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Excellent hotel near beach .

Posted Aug 21, 2014
I will recommend to my friends if you visit DC must stay in aloft.
Comment from Hotel Management
Aug 27, 2014 by Westley, Hotel Management
Thank you for recommending to your friends!