Lobby

Reviews of Country Inn & Suites by Radisson, Camp Springs (Andrews Air Force Base), MD

3 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 481 out of 1005 reviews" "
Rating 8 - Good. 346 out of 1005 reviews" "
Rating 6 - Okay. 96 out of 1005 reviews" "
Rating 4 - Poor. 45 out of 1005 reviews" "
Rating 2 - Terrible. 37 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Judith,We appreciate your positive feedback regarding the cleanliness and peaceful atmosphere of our hotel. We strive to provide a relaxing experience for all our guests. Your satisfaction is our priority, and we hope to welcome you back in the future.

10/10 Excellent

Itzaira, Baytown

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Very clean property
Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Itzaira,We appreciate you recognizing our friendly staff and clean facilities. Feel free to contact our management team with any further feedback you may have. Thank you for choosing to stay with us.

2/10 Terrible

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk and manager were rude and did not work to resolve my concern. Luckily Expedia stepped in and provided better customer service. Would not recommend booking here.
Stayed 1 night in Feb 2024
Response from Manager on Mar 19, 2024
Hello Kelly, We regret to hear about your experience and apologize for any inconvenience caused. Your feedback is important, and we encourage you to reach out to our management team directly to address your concerns further. Thank you for sharing your thoughts with us.

10/10 Excellent

Carletha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and well taken care off. I enjoyed my stay.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Carletha,We are delighted to hear that you found our property clean and well-maintained. Your satisfaction is important to us, and we appreciate your kind words. If you have any further feedback or need assistance, please don't hesitate to reach out to us.

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Danielle,We are delighted to hear that you had a pleasant experience at our hotel. Your positive feedback is truly appreciated, and we hope to welcome you back soon for another enjoyable stay!

8/10 Good

Sreenithi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, good
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Sreenithi,We appreciate your positive comment and are delighted to hear that you had a satisfactory stay with us. Your comfort and satisfaction are important to us, and we hope to welcome you back for another great experience in the future.

10/10 Excellent

Stamatia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like weed
Stayed 2 nights in Mar 2024
Response from Manager on Mar 15, 2024
Hello Stamatia,We take all guest feedback seriously and will address this matter with our operations team. Your comments help us maintain our standards for all guests to enjoy their stay.

4/10 Poor

Yukiko

Traveled with family
Liked: Amenities
Disliked: Staff & service
Supposed to “ Non Smoking room” but smells pretty strong. Nice room, but disappointed
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Yukiko, We apologize for any inconvenience you experienced during your stay. Our team strives to maintain our rooms to a high standard and will address this matter promptly. Your feedback is valuable to us in ensuring a pleasant experience for all our guests.

8/10 Good

Rodney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Rodney,We appreciate you taking the time to share your feedback with us. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Ben

Stayed 2 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Ben,We are thrilled to hear that you had a fantastic experience at our hotel! We hope to welcome you back again soon for another wonderful stay.

10/10 Excellent

Tammie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a safe convenient stay.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Tammie,We are pleased to hear that you had a safe and convenient stay with us. It's great to know that you had a positive experience at our hotel. Should you have any future concerns or feedback, please do not hesitate to contact our management team directly.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and quiet
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Robert,We are pleased to hear that you found our property to be clean and quiet during your stay. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Should you have any future concerns, please do not hesitate to reach out to our management team directly.

8/10 Good

Terralin

Business traveler, Traveled with family
Unimpressive dreck room furniture one would expect in a cheap roadside motel. The fact they thought no would notice is aama,zig
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Terralin,We apologize for falling short of your expectations regarding the room furniture. Your feedback is valuable as we continue to improve our guests' experience. We recommend reaching out to our management directly to address these concerns further. Thank you for bringing this to our attention.

8/10 Good

Robert, Auckland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good rooms and amenities. Some staff a little casual responding to guest requests. Above average complimentary breakfast.
Stayed 7 nights in Feb 2024
Response from Manager on Feb 23, 2024
Hello Robert,We appreciate your feedback on our rooms and amenities and are glad you enjoyed our complimentary breakfast. Guest satisfaction is important to us, and we will address your experience with our staff. If you have any further comments, please feel free to reach out to our management team.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Overall everything was good
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello Brittany,Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a good experience during your stay at our hotel. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Property was comfortable and clean.
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Robert,Thank you for taking the time to share your feedback about your recent stay. We are glad to hear that you found our property comfortable and clean. Our team strives to provide a comfortable and clean environment for all our guests. We hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Rodney

Traveled with family
Liked: Staff & service
The elevator made a loud noise (screeching) when coming to a stop going up. Then we looked the inspected certificate in the elevator and it had expired!!! It expired in 12/23. When the current date was 2/13/24. Please get it up to current for everyone's peace and safety.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Rodney, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. The safety of our guests is of utmost importance to us, and we have taken immediate action to address the issue with the elevator certificate. Rest assured, we have ensured that it is now up to date for the peace and safety of all future guests.

8/10 Good

anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No issues with check in or check out. The breakfast and coffee was luke warm.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello anthony, Thank you for choosing our hotel and providing feedback about your stay. We apologize for any inconvenience you experienced with the breakfast and coffee temperature. We appreciate your valuable input and will share it with our team for further improvement.

6/10 Okay

Brenda

Traveled with family
Property was average in appearance. Elevator area was very unpleasant. Custodians cleaning supplies and laundry area not kept very well. Air filters in my room needed to be changed. Heat and air needed servicing. Did not consistently provide heat.
Stayed 3 nights in Jan 2024
Response from Manager on Feb 9, 2024
Hello Brenda,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. Our team will look into the issues you mentioned and take appropriate steps to address them. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Keith Wesley, Austin

Stayed 2 nights in Jan 2024
Response from Manager on Feb 9, 2024
Hello Keith Wesley,We appreciate you taking the time to rate our hotel with a perfect score. It means a lot to us that you had a wonderful stay. If you have any additional feedback or suggestions, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the near future.

8/10 Good

Ariane

Liked: Cleanliness
Spacious king room
Stayed 1 night in Dec 2023
Response from Manager on Jan 27, 2024
Hello Ariane, Thank you for sharing your feedback on the spaciousness of our king room. We appreciate hearing about your experience and are delighted that you found the room to be accommodating. If there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodations for a quick stay. Variety of restaurants (The Spot Food Hall, Milk and Honey, and Red Lobster to name a few). Rooms are clean and comfy, bathrooms are nice and big, I think some rooms have roll in showers. Overall, nice stay for a quick trip.
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Janice,Thank you for taking the time to review your recent stay. We are delighted to hear that you found our accommodations to be nice and comfortable. It's great that you enjoyed the variety of dining options available, including The Spot Food Hall, Milk and Honey, and Red Lobster. We strive to provide clean rooms and spacious bathrooms to enhance our guests' experience. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Elevator needs to be fixed. Add grab bars to the shower.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Laurie,Thank you for your feedback regarding the elevator and shower. We appreciate your suggestions and will pass them along to our team for consideration. We strive to provide a comfortable and convenient experience for all our guests.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Jan 4, 2024
Hello Kimberly,We're thrilled to hear that you had a fantastic stay with us! We're always striving to provide the best experience for our guests. If you have any further feedback or suggestions, please reach out to us directly. We hope to have the pleasure of welcoming you back soon!

8/10 Good

KAREN

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Dec 2023
Response from Manager on Jan 2, 2024
Hello KAREN,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was great, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Feb 8, 2024
Hello Robyn, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Dear Guest,Thank you for sharing your positive feedback regarding the convenience of your stay. We appreciate your kind words and are delighted to hear that our hotel met your needs. Should you have any future travel plans, we would be honored to welcome you back for another convenient experience.

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Douglas,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If you have any further feedback or if there's anything else we can do for you, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay.

8/10 Good

Charee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby was beautifully decorated. Staff was friendly. Cleanliness was good. Happy to get fresh towels daily. Breakfast was great! Not crazy about the serving schedule. 6am-930 is a little early when you are on vacation. My only issue was that there was a lingering smoke smell in the hallway on the first floor which would seep into our room at times.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello Charee,Thank you for your kind words about our beautifully decorated lobby, friendly staff, and good cleanliness. We are delighted to hear that you enjoyed the great breakfast and the fresh towels provided daily. We apologize for any inconvenience caused by the serving schedule and understand that it may not have been ideal for your vacation. Regarding the lingering smoke smell, we will certainly look into this matter to ensure a pleasant experience for all our guests.

8/10 Good

Roberta

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on Dec 7, 2023
Hello Roberta,We appreciate you taking the time to rate our hotel. If you have any feedback or concerns about your stay, please don't hesitate to reach out to us directly. We value your opinion and would love the opportunity to address any issues you may have encountered.

4/10 Poor

Denisha

Traveled with family
Disliked: Property conditions & facilities
It smelled like cigarettes when we first walked into the room and it was labeled as non smoking. Also the condition of the property needs to be A LOT cleaner. And lastly our toilet was messed up and was not able to flush/kept running ( there’s also a broken hook in the room to hang your towels. Oh and one more thing the heat/air was on auto but the air kept coming on ( it wouldn’t allow us to change it)
Stayed 3 nights in Nov 2023
Response from Manager on Dec 6, 2023
Hello Denisha, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the room's smell and cleanliness, as well as the issues with the toilet, towel hook, and HVAC system. We appreciate you bringing these matters to our attention and will ensure they are addressed with our team. We strive to provide a comfortable stay for all our guests and we will use your comments to improve our services.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
A great place to stay...very clean, the rooms are very spacious, the breakfast is awesome and the staff is very helpful. We have stayed at this hotel several times now and will continue to stay here whenever we are in town to visit our daughter.
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Angela,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you found our hotel to be clean, spacious, and our breakfast to be awesome. Our team takes pride in providing exceptional service, so it's wonderful to hear that you found them to be helpful. We truly appreciate your loyalty and look forward to welcoming you back on your future visits to see your daughter.

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Manager on Dec 7, 2023
Hello Kirsten,We are thrilled to hear that you had a wonderful experience during your recent stay at our hotel. We strive to provide exceptional service and it's always rewarding to know that we have succeeded in meeting your expectations. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facility. Convenient and quiet.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Alexander,Thank you for choosing our hotel for your stay. We are glad to hear that you found our facility to be good and enjoyed the convenience and quietness. We strive to provide a comfortable and peaceful experience for our guests. If there is anything else we can assist you with in the future, please don't hesitate to reach out to us.

8/10 Good

Christin

Stayed 1 night in Nov 2023
Response from Manager on Dec 19, 2023
Hello Christin, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Poor

DeVarrow

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
When I got to the room there was a smell. I checked the refrigerator and there was food still there from who knows when. The tables look like they weren’t clean. I called from housekeeping, but no one showed and I ended up wiping the room down myself.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello DeVarrow, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your stay. We take cleanliness seriously and will address this with our housekeeping team. We appreciate you taking the initiative to clean the room, and we will use this feedback to improve our service.

8/10 Good

Shantia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good. Centrally located, very clean, and quiet. Does have a slight stale odor in the room, bring some air freshner and you'll be fine. Bed was super comfy and breakfast was ok. I would definitely stay again if I'm back in this area.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Shantia, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our central location, cleanliness, and quiet environment. We appreciate your suggestion regarding the slight stale odor, and we'll pass it along to our housekeeping team for improvement. We're glad you found our bed comfortable and had a satisfactory breakfast experience. We look forward to welcoming you back if you're ever in the area again.

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Clean and Convenient
Stayed 2 nights in Nov 2023
Response from Manager on Nov 25, 2023
Hello Anthony,Thank you for leaving a review of your recent stay. We appreciate your feedback regarding the cleanliness and convenience of our hotel. We strive to provide a comfortable and enjoyable experience for our guests. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall an excellent stay. Room was comfortable, clean and spacious. Staff was kind and helpful. Breakfast was delicious. Highly recommend this hotel as it was affordable for the DC area. Would stay here again.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Elizabeth,Thank you for your positive review! We are thrilled to hear that you had an excellent stay and found our rooms comfortable, clean, and spacious. It's wonderful to know that our staff was kind and helpful, and that you enjoyed our delicious breakfast. We appreciate your recommendation and hope to welcome you back in the future.

10/10 Excellent

Rofelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Rofelyn,Thank you for your feedback! We're glad to hear that you had an "awesome" experience during your stay. We appreciate your kind words and we hope to welcome you back again in the future.

8/10 Good

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean. Room was spacious. Beds were comfortable
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Nicolette,Thank you for taking the time to share your positive feedback! We are delighted to hear that you found our hotel clean and your room spacious. It's also great to know that you enjoyed a comfortable stay with us. We appreciate your kind words and hope to welcome you back in the future for another pleasant experience.

6/10 Okay

Tania

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Tania,Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We appreciate your input and will use it to improve our services. Please feel free to contact our management team for any further assistance or suggestions you may have.

6/10 Okay

maryann

Liked: Cleanliness, staff & service
Fine. Adequate. Easy.
Water in bathroom very chlorinated, and takes away access to filtered water after breakfast. Otherwise fine for price Will say very easy access for drive or metro into city.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello maryann,Thank you for sharing your feedback with us. We appreciate your compliments on our convenient location. Regarding the water in the bathroom, we apologize for any inconvenience caused. Our team constantly monitors and maintains the water quality. For filtered water access, please note that it is solely available during breakfast hours. We hope to have the opportunity to welcome you back on a future visit.

10/10 Excellent

Larry

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Larry,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and we're delighted that we met your expectations. Should you have any further feedback or need any assistance, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Anthony

Disliked: Cleanliness
Stayed 4 nights in Oct 2023
Response from Manager on Nov 11, 2023
Hello Anthony,Thank you for sharing your experience with us. We're sorry to hear that your stay did not meet your expectations. We appreciate your feedback and will pass it on to our management team for further review and improvement.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Nov 11, 2023
Hello Deanna,Thank you for taking the time to share your feedback. We are thrilled to hear that you had an exceptional experience during your stay. Our team is dedicated to providing top-notch service and we are delighted to know that we exceeded your expectations. We look forward to welcoming you back in the future for another outstanding stay."

10/10 Excellent

Atia

Liked: Amenities
Took a little long for the front desk to come and check us in but once they realized we were there it was a smooth and easy check in!
Stayed 1 night in Nov 2023
Response from Manager on Nov 7, 2023
Hello Atia,Thank you for your feedback regarding your check-in experience. We appreciate your patience and apologize for any inconvenience caused by the wait. We're glad to hear that the check-in process was smooth once the front desk team addressed your arrival. We value your business and hope to welcome you back for a more seamless stay in the future.

10/10 Excellent

Victoria

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Victoria,Thank you for taking the time to share your feedback. We appreciate your rating and are pleased to hear that you had such a positive experience with us. If you have any future travel plans, we would be delighted to welcome you back. Warm regards,

2/10 Terrible

karina

Stayed 2 nights in Oct 2023
Response from Manager on Nov 19, 2023
Hello karina,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 Good

Juan N

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello Juan N,Thank you for your feedback! We appreciate your positive rating and we're glad you had a great experience with us. We look forward to welcoming you back in the future.