Ratings based on 421 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Resort like and phenomenal!

Posted Jul 27, 2015
Pros: Easy of check in and out. Superb customer service. Excellent food and so many things to do. Cleaniness and comfort of rooms.
Cons: nothing
Location: so many restaurants!!! paddle boats, ferris wheel, "bull" riding, shopping etc.
Beautiful hotel!! So many things to do. Restaurants, activities for adults and children. Loved it. Would definitely go back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Great hotel, walking distance to the harbor.

Posted Jul 21, 2015
My experience was fabulous. Hotel was excellent, great staff, comfortable beds and the view of the harbor from our room was fabulous. It was also walking distance to restaurants and the harbor. I will definitely visit again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lies & no flowers or champagne

Posted Jul 13, 2015
Desk clerk lied & told us we had to wait til 4 if we wanted water view room because we arrived @ 1 pm. When we came back clerk said that was not true, manager came & did it. Flowers & champagne never arrived but credit was given. Not the same. Clerk said it would be sent to room. Never arrived. To many lies!
3 out of 5
Recommended
for Everyone
by A verified traveler from national habor graylord

Overwhelming fear for my family safety

Posted Jul 11, 2015
On the 4th of July the hotel became to overwhelming because there was a lot of people running around the hotel (young youth) that weren't guests and Me and my family fear for our safety it took them a while for security to get it back under control
1 out of 5
by A verified traveler from Arlington, Virginia

RipOff

Posted Jul 10, 2015
Pros: The rooms are clean and the interior is new and clean - the Signs are awful - you will get lost.
Cons: Drinks are overpriced and quality is poor, same for the food and the signs both highway and interior of the hotel are deficient.
Location: National Harbor complex its new and nice.
Once you are the grounds of the GayLord - National Harbor - and you order food or drink - expect to be charged $16 for a glass of horrible wine - the food is similarly priced and quality is horrid.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice Hotel close to activities

Posted Jul 6, 2015
Nice stay as always. Very clean facility with gracious staff. However I was disappointed about the main hot tub being down and the extravagant self parking fee.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Enjoyed.

Posted Jul 5, 2015
Enjoyed my stay. Hope to one day soon, return with my family!!
3 out of 5
by A verified traveler from Beverly, Oh

Nice atmosphere BUT,

Posted Jul 3, 2015
My wife had a conference here so we decided to stay here. The hotel is very beautiful and has some amazing views. My problem is with the cost of everything inside this place. Two kids 10 and under and myself and my wife are breakfast and the bill was over 60.00. No breakfast is worth that much. Housekeeping was great. National Harbour is a nice place to stay but DC and the surrounding areas are just not kid or family friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2015
Stayed for a conference -- it was comfortable and convenient. The one thing I would have enjoyed was more options for coffee and a light breakfast in the morning. The one Starbuck's was just not enough to accomodate all the coffee drinkers.
3 out of 5
by A verified traveler

Don't Stay here for the Room!

Posted Jun 29, 2015
Pros: The amenities
Cons: The decor or the rooms and hallways leading to the rooms, very old looking and drab. Horrible lighting in the rooms as well.
Location: AWESOME LOCATION. the harbor is a home away from home.
The amenities and grounds of the Gaylord is the best part. The rooms look like a motel 6 and they ended up giving us a handicapped room since there weren't any other available. The room had a funny smell when we entered and it overall just wasn't a nice room. I do not recommend the rooms, only the extra stuff like the grand stroll down the main lobby of the hotel or the pool and restaurants.