Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Near our son and his family !!

Posted May 5, 2015
Always a good welcome and a good stay. The hotel is quiet, comfortable and serviced by an excellent and upbeat staff. The beds are great !!
3 out of 5
by A verified traveler

Decent hotel but not worth $220/night. Book early

Posted May 5, 2015
Decent hotel, no issues with the stay. The only thing that burned me was the rate $220/night I paid. Granted, I booked only 4-5 days in advance and preferred to stay close to silver spring but I am sure there are better hotels that cost much less in DC. Lesson learnt book early.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta, GA

Close to more than I expected

Posted May 2, 2015
I thought this hotel was a little off the beaten path, but to my surprise, it was right in the middle of where I needed to be. Although the hotel had it's own dining area, just next door was a 7-11, Five Guys, Qdoba, a nail salon and other stores/services in the same parking lot. The hotel offered plenty of parking and was surprisingly quiet in the midst of this little shopping center.
Comment from Hotel Management
May 4, 2015 by Kristy, Hotel Management
Hi Christine, Thank you for writing a review on your recent trip. We are happy to hear that you enjoyed having the shops right out front. We are looking forward to your next visit to Silver Spring. Thank you, Kristy Nase
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel with extremely helpful staff

Posted Apr 27, 2015
The hotel was clean, beautifully decorated and every staff member I interacted with was professional, friendly and helpful. The pool was a bit small, but still my 13 year old and her friend had a great time in it. It was located in a quiet area close to many restaurant options. The breakfast buffet was great and again the staff was terrific.
Comment from Hotel Management
Apr 29, 2015 by Kristy Nase, Hotel Management
We love that you enjoyed your stay with us! Thank you for this GREAT review!! We hope to see you again soon! Thank you, Kristy Nase
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2015
Cons: continental breakfast shuttle to the metro
Location: great - lots of things to eat wish there was fro yo close by!
Check in was easy! Staff very friendly! Pool is small but nice! The room was small but comfortable. The location was nearby to gas/food and a 7-11 which came in handy!
Comment from Hotel Management
Apr 14, 2015 by Kristy Nase, Hotel Management
We are happy you enjoyed your stay with us! Thank you for taking the time to write a review. Thank you, Kristy Nase
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Raleigh, NC

Quick trip just a sleep stay.

Posted Mar 30, 2015
Pros: The hotel was clean. The room had several amenities.
Cons: Lager bathrooms.
Location: Lots of shops and eateries.
The room was clean and comfortable. The staff supplied the requested hypoallergenic pillows. Unfortunately the bed was hard and uncomfortable. The room was spacious but the bathroom was cramped and uncomfortable.
Comment from Hotel Management
Mar 31, 2015 by Kristy Nase, Hotel Management
Thank you for your feedback Kevin. We appreciate all the feedback we get and I am happy to hear that the room was clean and comfortable for you. I will have maintenance take a look at the adjusters on the bed to ensure they are working properly. We hope to see you again soon! Thank you, Kristy Nase General Manager
2 out of 5
Recommended
for Families
by davefrom Philly

Front Office Staff needs to Improve!!!

Posted Feb 2, 2015 on Hotels.com
Front office staff not pleasant or responsive to our request
Comment from Hotel Management
Apr 11, 2015 by Kristy, Hotel Management
Good Morning Dave, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future. Thank you, Kristy Nase General Manager
5 out of 5
Recommended
for Families
by Mike

Posted Jan 25, 2015 on Hotels.com
Comment from Hotel Management
Apr 11, 2015 by Kristy, Hotel Management
Thank you for staying with us!
5 out of 5
Recommended
for Families
by Davidfrom Silver Spring, MD

Nice hotel

Posted Jan 13, 2015 on Hotels.com
I've stayed here a couple of times now. Its a very nice hotel and the rooms are very clean. I also like the fact that its near a shopping center so you can get food and services with no problem.
Comment from Hotel Management
Mar 28, 2015 by Kristy, Hotel Management
Good Morning David, Thank you so much for taking the time to submit a review on your recent stay. We enjoyed having you and hope to see you again soon! Thank you, Kristy Nase General Manager
4 out of 5
Recommended
for Couples
by Diberyan Tfrom Washington DC

Great Stay

Posted Jan 13, 2015 on Hotels.com
I had a great stay, room was nice, breakfast was good, the location was great, near a Friday's and IHOP, I would recommend this Hotel
Comment from Hotel Management
Mar 28, 2015 by Kristy, Hotel Management
Hi Diberyan T, We love that we provided you with a great stay and hope to see you soon! Thank you, Kristy Nase General Manager