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Reviews of Knights Inn College Station

3 out of 5
Knights Inn College Station
104 Texas Ave S, College Station, TX

Reviews

5.8
Rating 10 - Excellent. 100 out of 645 reviews" "
Rating 8 - Good. 144 out of 645 reviews" "
Rating 6 - Okay. 135 out of 645 reviews" "
Rating 4 - Poor. 118 out of 645 reviews" "
Rating 2 - Terrible. 148 out of 645 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Faith

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
No cups or water really bad part of town. Will not stay here again.
Stayed 2 nights in Apr 2024

4/10 Poor

Alex

Business traveler
Disliked: Property conditions & facilities
Tiffany(Front Desk)-Forthright &Friendly. Functional room-No Coffee maker & slight odor. Wouldn’t reserve again.
Stayed 2 nights in Apr 2024

6/10 Okay

Lemuel

Traveled with family
Liked: Cleanliness
Some of the amenities wasn't working
Stayed 2 nights in Apr 2024

6/10 Okay

GENA

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Lekeysha

Business traveler
Disliked: Staff & service, amenities
The hotel manager Sheila had housekeeping clean my room while I was away and leave the curtain open with all of my personal items and belongings exposed all day. I returned back to my room in the evening to find curtain open and did know what to think. This behavior put my safety at risk and because I did not feel safe I checked out of the hotel and went some place else I felt more safe. I went back to Knights Inn today to speak with Sheila about her irresponsibly compromising my safety by telling housekeeping to leave the curtain open to my room and to remind her of all the people who are coming up missing and sold into sex trafficking . I told her I wanted a refund. She told me that she was not giving me a refund because I stayed there until 7pm and to do what I have to do and to go because she is not listening to me. I left my hotel room around 7am that morning because I drove into Bryan to do Uber in light of the Chilifest so I was gone ALL DAY. And my room and personal belongings were exposed ALL DAY. I even called the College Station Police Department to standby at the hotel so I could gather my things to go to another hotel. I will be looking into the law/policy that governs the hotels responsibility of care on behalf of its guests. She had no sympathy or concern for how her actions impacted my stay nor how I felt about it as a guest. This was the very worst experience I ever had in any hotel I have stayed in and spent my money with.
Stayed 2 nights in Apr 2024
Response from Guest Relations on Apr 12, 2024
Dear Lekeysha,We're sorry to hear that you didn't have a good time with us overall. Please know that the safety and security of our guests are our number one priority. We will discuss all of your comments internally to ensure that we are still providing our guests with the best service and experience possible. We hope you will consider giving us another chance in the future.

4/10 Poor

Danicka

I didn't stay here. I pulled onto the property and didn't feel comfortable staying there, so I found someplace else. Place looks really shady.
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 17, 2024
Dear Danicka,Thank you for sharing your thoughts with us. We regret that you decided to not stay with us. Please know that our team is dedicated to upholding the highest standards of stay for our guests. Safety is also our number one priority, so guests never have to worry about anything except relaxing. Please visit us again in the future for a stay so we can show you a great experience that will bring you comfort.

2/10 Terrible

Chauntell

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place I e ever stayed at. Owner was rude and disrespectful when voicing issues with the room. Excessive amount of black mold in the mini fridge. Floors were visible dirty with trash on it. Towels in room were used and wet. Toiled clogged the entire 1 day stay. I was given a plastic plunger which didn’t help AT ALL. I asked to be moved to a different room and the same conditions were in the new room. WORST PLACE IN BRYAN COLLEGE STATION TO BOOK A ROOM.
Response from Guest Relations on Feb 13, 2024
Dear Chauntell,Your feedback is greatly appreciated. We're sorry to hear that you didn't have a good time with us and we apologize for any upkeep or cleanliness concerns during your visit. Our housekeeping team will be sure to look into all your comments further and make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

2/10 Terrible

Holly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dangerous unsafe
Wires were exposed in the restroom next to the shower, tile broken inside of the wall exposed smoke alarm ripped down rat feces in the bed ac u it falling off the wall tools on the floor windows spray painted over rat droppings on the sink drinks and drug addicts out side garbage on the steps and elevator blood on the toilet
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 21, 2023
Dear Holly,We greatly appreciate your feedback. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. In addition, please know that the safety of our guests is our number one priority. All of your comments will be discussed internally, and we'll make improvements where necessary. Thank you, and we hope you will come back to give us another chance soon.

4/10 Poor

ruth

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not truthful
At check in, they asked for deposit which was not mentioned online. They don't serve breakfast. There was smell of perhaps cigarette ( not sure what it was) everywhere. The entrance way & elevator floor was old, worn out and smells.
Stayed 1 night in Dec 2023
Response from Felisha on Dec 13, 2023
Dear Ruth,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused by the deposit requirement and the lack of breakfast service. We are sorry to hear that you experienced an unpleasant smell in the hotel. We will investigate the issue and take appropriate action to address it. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Best regards, Knights Inn

6/10 Okay

Kevin

Okay stay
My room was relatively clean, but smelled a bit stale. The staff was friendly. My biggest complaint is that there was a lot of noise in the hallway late ate night. The price was reasonable
Stayed 1 night in Dec 2023

8/10 Good

Timothy

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Jana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Falling apart run down scary place
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 22, 2023
Dear Jana,Thank you for your review. Though we are an older building, we do our best to maintain a high level of comfort. That said, we take your feedback seriously and will use it to make positive changes to our property and accommodations. We wish you well and hope you have safe travels.

4/10 Poor

Alberto

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Lisa

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No hot water. Overwhelmed front office. Old old old. We got there at 2pm and office lady made us come back at 3 for the room key. At 3pm there were 12 people in line. Also, never got my credit card back
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 17, 2023
Dear Lisa,Thank you for your comments. We're sorry to hear that you didn't have a good time with us, and we apologize for any issues with the hot water, as well as any service concerns during your visit. We'll be sure to have our maintenance team look into your comments further and make changes where necessary. In addition, should you still be having any issues with your credit card, please reach out to us offline so that we may better assist you. We hope to hear from you soon.

4/10 Poor

Brooke, Burnet

Disliked: Property conditions & facilities
There was something in the wall scratching all night. Most likely mice. Also the outlets didn't work.
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 17, 2023
Dear Brooke,Thank you for your feedback. We assure you that our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property and accommodations in the best light. We appreciate you sharing your insight and hope you consider giving us another chance to change your perceptions in the future.

6/10 Okay

Kate

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, friendly staff, but DIRTY!!!!
Great location and very friendly staff but this place did not feel clean. We stayed in a room with 2 queen beds and it was obvious the sheets had not been changed from the previous guest - we found hair, crumbs, and stains. Also one of the beds was missing sheets. Towels also were very stained and didn’t trust they were washed. The floor had a layer of dust and grime and we were forced to wear shoes the entire time. The entire place is in need of a facelift- pool was disgusting to look at; even though it’s winter I think it could be emptied rather than sit with dark green water and obvious clumps of building mold and bacteria.
Stayed 2 nights in Nov 2023

4/10 Poor

Ayelet

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Elizabeth

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our room smelt like smoke. They checked another person into our room and they walked in on us. The pool was green.
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 17, 2023
Dear Elizabeth,Thank you for taking the time to share your thoughts with us. We are disappointed that we were unable to meet your expectations. Our team strives to provide the best stay possible for our guests, and this is not indicative of their high standards. Your valuable feedback will be shared with our team for immediate improvement. Meanwhile, we hope that the front desk was able to assist you with any immediate concerns during your stay. Please give us the opportunity to show you a much better experience.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Check in was a mess. First they gave me The wrong key/room number then “blamed me” when I came back to get the new one. The beds weren’t made & there was trash in our room.
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 17, 2023
Thank you for your feedback. Please know that our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, accommodations, and services in the best light. Down the line, we hope you consider returning and giving us another chance to change your perceptions.

2/10 Terrible

shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad !
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 17, 2023
Dear Shannon,We appreciate every bit of feedback, as it helps us make our service all the better. In this regard, please contact us with any specific aspects you encountered while with us that were not up to par. We hope for another chance to impress you in the future.

2/10 Terrible

Edith

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crack motel
The place was not clean, the front desk was rude, there is a voicemail that you must leave to get your calls answered. This was not a hotel, it was a motel. This was disgusting. The price for the room was ridiculous, and the pool water was brown and green.
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 16, 2023
Dear Edith,Thank you for your comments. We apologize for any perceived rudeness on behalf of our staff and have forwarded your feedback to our team so we can better ensure a quality experience for all of our guests. In the future, we'd love for another chance to impress you with an excellent time more in line with the five-star experience you expect.

6/10 Okay

Leslie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Shelly

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

rafael

Traveled with family
Liked: Cleanliness, staff & service
toilet made noise every so often as if there was a slight leak in the tank
Stayed 1 night in Nov 2023

2/10 Terrible

Tracy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not as pictured. Holes in walls plugged with tissue. Burn holes in bedding.The pool was full of green algae. Looked like a seedy place that should rent by the hour.
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 16, 2023
Dear Tracy,It's unfortunate to hear that the upkeep and cleanliness of our accommodations failed to impress you during your visit, as both are incredibly important to us. Your comments will be discussed internally, and we'll make changes where necessary. Thank you, and we hope you will give us another chance soon.

2/10 Terrible

Michelle, Fort Worth

Stayed 1 night in Nov 2023

10/10 Excellent

JENNY

Stayed 1 night in Nov 2023

8/10 Good

Ron Ryan

Traveled with group, Business traveler, Traveled with partner
Liked: Staff & service
Staff was super nice and helpful
Stayed 1 night in Nov 2023

6/10 Okay

Norman

Business traveler
Liked: Staff & service
Disliked: Amenities
This motel was pretty basic and other guests were pretty loud all night. The bed was too soft and the toilet didn't flush properly. The receptionists were kind and friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Linda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Matthew

Stayed 4 nights in Oct 2023

10/10 Excellent

Sofia

Traveled with group
Liked: Cleanliness, staff & service, amenities
Good for 1 night stays
Stayed 1 night in Oct 2023

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Ramon

Stayed 1 night in Oct 2023

2/10 Terrible

Braeden

Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty.
Stayed 2 nights in Oct 2023
Response from Guest Relations on Oct 27, 2023
Dear Braeden,We are heartbroken that your stay with us failed to thoroughly please you. Our team is constantly searching for ways to improve, so please reach out to us offline and let us know what we could've done better. Thank you for sharing your feedback, and we hope to hear from you soon.

4/10 Poor

Cheryl

Traveled with group
Disliked: Staff & service, property conditions & facilities
Get what you pay for
Started with receptionist. Had a flat personality. No smiling, robotic, didnt listen. I asked for 1st floor room as i have bad knees. NOPE! Gave me key and it was on 2nd floor. When i said something, without looking at me she said "elevator is at the end.". Yeah..opposite end from my room. Already prepaid, cant change she said. Room door stuck and had to push with body to open. Shower was slippery, no handle to hold, nothing! Almost fell. No. This is not what i wanted but you get what you pay for is correct
Stayed 1 night in Oct 2023
Response from Guest Relations on Nov 3, 2023
Dear Cheryl,We greatly appreciate your feedback. We're sorry to hear about any disappointment in the service or the accommodations received. We understand your frustration, and we'll be sure to discuss your comments internally so that we can make improvements for the future. Please consider giving us another chance soon.

2/10 Terrible

Kenneth

Disliked: Cleanliness, property conditions & facilities, room comfort
Key to an occupied room
They gave me a key to an occupied room. The people were in bed watching TV when i entered. This is a good way to get shot.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 25, 2023
Dear Kenneth,We are deeply sorry for the mishap with your room assignment. Our team is investigating the computer errors that resulted in such, and we will do everything we can to ensure this does not happen again. Thank you for bringing this to our attention.

10/10 Excellent

Linda

Business traveler, Traveled with family
Liked: Staff & service
It was adequate for a one night stay. Small tv for room size
Stayed 1 night in Oct 2023

10/10 Excellent

Jordan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient for what we needed
Stayed 2 nights in Oct 2023

2/10 Terrible

Chrysandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was very dirty, the front desk person had their child with them, was outside smoking and talking with a man while food delivery’s and room patrons were lined up to get rooms. Dirty sheets/towels were all over the front entry area.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 13, 2023
Dear Chrysandra,Thank you for taking the time to share your thoughts with us. We are disheartened that we were unable to meet all of your expectations. This is not typical of our high standards of service, and we will be sure to share your feedback with our team for immediate review and improvement. We hope that you will choose to book a stay again so we can show you a much smoother experience.

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great location.
Stayed 1 night in Oct 2023

2/10 Terrible

Randy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very nice. No complaints there. Management or owners need to maintain property better. It’s a very old hotel. Our room had broken tile in bathroom, fridge was dingy and gross and was unplugged or not working. Ice machine in hall on first floor was not working and was all torn apart. Staff sent us to 3rd floor ice machine. 3rd floor ice machine was torn apart too with a shop vac sitting next to it ..yuk ! We were desperate and used the ice from that machine …Oh and elevator didn’t work either. Property is in desperate need of power wash and painting. Dirty old hotel - not worth the $215 I spent.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 12, 2023
Dear Randy,Though we are glad you enjoyed our friendly staff, we regret that you didn't have the comfortable, relaxing stay we strive to provide our valued guests. Rest assured, your feedback remains essential to us and will be shared with the respective teams as we ensure we make the appropriate changes and improvements, especially regarding our property and accommodations. Down the line, we hope you consider returning and giving us another chance to change your perceptions.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Wes

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Brooke

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our first room was filthy. So filthy they moved us. We paid for a king and the 2nd room they moved us to was was a double. At that point, we didn’t even want the hassle. The second room was ok but still could have been cleaner. I didn’t even trust if someone in fact cleaned it, honestly. Even was concerned our sheets weren’t clean. I had it booked for two more weekends but canceled. Will never stay there again. The staff was very friendly. The only good thing about the place.
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 29, 2023
Dear Brooke,We hold our standards of cleanliness in very high regard, and we work hard to maintain a cozy and comfortable atmosphere for every guest. That said, we truly regret that this was not your experience. Please forgive us for our shortfalls, and know that our housekeeping team will be informed of your thoughts so that we can ensure we are performing even better in the future.

4/10 Poor

Russell

Too much noise—paper-thin walls, air conditioning that cycled on & off all night.
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 29, 2023
Dear Russell,Thank you for your comments. We're sorry to hear you had difficulty sleeping, and we trust you came to our front desk with your concerns so we could properly address them. In the future, we'd love another chance to welcome you for a better overall visit.

4/10 Poor

Jesse

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled damp. The ice machines were broken on the first and second floors so we had to walk to the third floor. The elevator was also broken. The worst part was that the light over the sink didn't work. it was flickering a lot and then just really low light. The young man who checked us in on the evening of Friday September 22 was nice and friendly. But when we had no towels the next day, the lady at the front desk was surly and did not seem happy to help. The shower was good,
Stayed 2 nights in Sep 2023
Response from Guest Relations on Sep 29, 2023
Dear Jesse,While we're glad you enjoyed the shower and our front desk was friendly at check-in, it is unfortunate that not everything about your stay was perfect. We apologize for any response from our staff that did not meet your expectations and have passed along your feedback so we can better ensure a quality experience for all of our guests. In the future, we'd love another chance to impress you.

2/10 Terrible

yeshwant

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Michaelene

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2023