Lobby

Reviews of Red Roof Inn College Station

2 out of 5
Red Roof Inn College Station
2504 Texas Ave S, College Station, TX

Reviews

7.4

Good

Rating 10 - Excellent. 330 out of 1001 reviews" "
Rating 8 - Good. 319 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 109 out of 1001 reviews" "
Rating 2 - Terrible. 97 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Majestik

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets and blanket were nasty with stains. They looked inconvenienced when they were requested to switch them out
Stayed 1 night in Mar 2024
Response from Oshane RediResponse Specialist on Mar 25, 2024
Dear Majestik, Thank you for taking the time to tell us about your experience at the RED ROOF INN COLLEGE STATION. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

8/10 Good

LaWanda

Liked: Cleanliness, amenities, property conditions & facilities
Super quiet
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on Mar 16, 2024
Dear LaWanda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLLEGE STATION. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be quiet prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

JOSE ANGEL

Liked: Staff & service, amenities, property conditions & facilities
GOOD.
Stayed 4 nights in Feb 2024
Response from Kamaria RediResponse Specialist on Mar 5, 2024
Dear Jose,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLLEGE STATION. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with your stay prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

6/10 Okay

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on Mar 4, 2024
I appreciate the time that you took to share your sentiments with us, Tricia. Our team at the Red Roof Inn College Station appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

6/10 Okay

Jerry

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
I didn’t like the smell we ask for a non smoking room and it smell just like it someone just got done smoking in the room
Stayed 2 nights in Feb 2024
Response from OnielRediresponse Specialist on Mar 2, 2024
Hi Jerry,Thank you for taking the time to write a review of your stay at the Red Roof Inn College Station. Please accept our most sincere apologies for the concern you described regarding the smell the room had. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 26, 2024
Hello Valued Guest,Thank you for being a guest here at our Red Roof Inn College Station. We are happy to have been able to provide you with a good experience during your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

10/10 Excellent

Marianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Everyone was so helpful and friendly. Great location. Lobby was super clean and rooms were great as well. Would stay here again.
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 26, 2024
Dear Marianna,Thank you for taking the time to complete our guest survey. Myself and the staff at the Red Roof Inn College Station are happy to know that our friendly staff, our location, the price offered for your room and the cleanliness of the lobby were the highlights of your stay. We value you as our guest and appreciate your business.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well lit. Everything in the room was in order. Decent dining options within walking distance.
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 22, 2024
Dear Joseph, It is so wonderful to see that we at the RED ROOF INN COLLEGE STATION were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service, and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our clean and well-lit property and our close proximity to decent dining options. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof Management

6/10 Okay

Joe

Response from Kerry-Lee RediResponse Specialist on Feb 22, 2024
Dear Joe, We at the RED ROOF INN COLLEGE STATION appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have great experiences staying at Red Roof. They are budget friendly Accommodations and they aim to please. This time was no exception.
Stayed 2 nights in Feb 2024
Response from Chirell RediResponse Specialist on Feb 18, 2024
Dear Jerry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn College Station. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our budget friendly location and accommodations. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist

8/10 Good

Robert

Stayed 2 nights in Feb 2024
Response from Sharma RediResponse Specialist on Mar 21, 2024
Hello Robert,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLLEGE STATION and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

Aija

Liked: Cleanliness, staff & service, property conditions & facilities
Just needed a place for the weekend and it delivered. Overall clean but just noisy as you can hear your neighbors and anything going on outside.
Stayed 2 nights in Feb 2024
Response from RediResponse Specialist on Feb 13, 2024
Thank you, Aija, for telling us about your stay at the Red Roof Inn College Station. I am glad we earned your 4/5 score, despite the noise disturbance you encountered. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jennifer

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches everywhere and it states on their website room service everyday not the case. They skipped me for 3 days and i had to eventually call to get some service. Terrible staff. Very noisy environment. Unsafe.
Stayed 4 nights in Feb 2024
Response from Toni-Ann RediResponse Specialist on Feb 6, 2024
Dear Jennifer,Thank you for taking the time to tell us about your experience at the Red Roof Inn College Station. Issues that you've brought to my attention regarding bugs in the room and not receiving housekeeping are unsettling to hear as we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. This is not the standard that Red Roof upholds for our hotel. Your concerns will be escalated in order to have them addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Sincerely,Red Roof Management

6/10 Okay

Kaleena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
My room door looked like it had been kicked in before one of the lamps didint work other than that it was average
Stayed 2 nights in Feb 2024
Response from Olivia RediResponse Specialist on Feb 6, 2024
Thank you, Kaleena, for telling us about your stay at the Red Roof Inn College Station. I am glad you found your room to be average, despite the issues you had with the room door and the lamps not being able to work. Please accept our apologies for the inconvenience caused by the issues you highlighted. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so to prevent similar problems in the future, I have notified management of your feedback in an effort to fully address your concerns. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Estela, Laredo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Olivia RediResponse Specialist on Feb 6, 2024
Dear Estela, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn College Station and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Olivia RediResponse Specialist on Feb 6, 2024
Hello Paul, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn College Station and I appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Stephanie

Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Mar 21, 2024
Hello Stephanie,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLLEGE STATION and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

8/10 Good

Jack

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great. Room a bit crowded.
Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Jan 22, 2024
Dear Jack,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn College Station. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our affordable rates. You indicated that you were unsatisfied with the crowded room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next.Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Myrna

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Antonio,RediResponse Specialist on Jan 21, 2024
Hello Myrna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLLEGE STATION and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Jack

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Jan 10, 2024
Hello Jack, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLLEGE STATION and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and food.
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Sppecialist on Dec 20, 2023
Dear Julie,We're elated that your experience with us here at Red Roof Inn College Station resulted in your 5/5 score. It is nice to know that you found our location to be conveniently close to shopping and eateries. Feedback such as yours is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better stay.Sincerely,Red Roof Management

10/10 Excellent

Tommy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management allowed an early check in due to us arriving into town a couple of hours ahead of time ... Most would not consider it ... Red Roof went beyond !!
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Dec 18, 2023
Hi Tommy,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn College Station with us. It was so rewarding to see that we earned your 5/5 score with our ability to accommodate your early check-in request. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

10/10 Excellent

Linda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and informative
Stayed 1 night in Dec 2023
Response from Linton Rediresponse Specialist on Dec 16, 2023
Hi Linda,Thank you for sharing your thoughts on your recent visit to RED ROOF INN COLLEGE STATION. It's good to read that our helpful and informative staff met your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. Our team at Red Roof look forward to having you visit with us again in the future.Sincerely,Red Roof Management

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from Nishaye RediResponse Specialist on Dec 17, 2023
Hello Stephen,The staff at the Red Roof Inn College Station and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 15, 2023
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLLEGE STATION and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Ana

Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on Dec 11, 2023
Hello Ana,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

10/10 Excellent

Haylie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chirell RediResponse Specialist on Dec 6, 2023
Dear Haylie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn College Station and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Clerk was very friendly and professional.
Stayed 1 night in Nov 2023
Response from Chirell Rediresponse Specialist on Nov 28, 2023
Dear Timothy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLLEGE STATION. It is so pleasing to read that you had a great encounter with us and we truly appreciate your kind remarks about our friendly and professional clerk. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guests with all the comforts of home.We appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediresponse Specialist

2/10 Terrible

Lakisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks can be deceiving
The pictures make it look nice but it’s old and out dated. We drove through the empty parking lot to find people just hanging out outside smoking. This did not look safe or clean and comfortable is very uncomfortable. We lost out on our money and I took my family to a safer place.
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Nov 22, 2023
Hello Lakisha, We are disappointed to see that you felt our location was not a reflection of what is advertised, you found it to be unclean and that you were faced with safety concerns while with us. This is generally not something our guests experience. Nevertheless, we apologize. We hope you have a good day. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

10/10 Excellent

Dalea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the area and the place! The rooms we very clean , the staff so nice & friendly. Will stay here again. Thank you all so much.
Stayed 2 nights in Nov 2023
Response from Toni-Ann RediResponse Specialist on Nov 22, 2023
Hello Dalea,It is so rewarding to read that you had a great stay with us here at our Red Roof Inn. Thank you for your comments regarding being pleased with the cleanliness of your room and our staff service, alongside the area in which we are located. I’m so glad we earned your 5/5 score. The feedback you’ve provided will be used to continually improve our hotel. Thank you for choosing Red Roof Inn, Dalea. We hope to see you again soon. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

2/10 Terrible

Stacey

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs everywhere when you turn off the lights. Booked 2 nights, only stayed 1. On 2 separate occasions, 2 separate men tried to get in our room.
Stayed 2 nights in Nov 2023
Response from Toni-Ann RediResponse Specialist on Nov 21, 2023
Hello Stacey,I appreciate you sharing your feedback following your stay at tour Red Roof Inn. I was saddened to read that your stay fell short of your expectations due to insects that you’ve reported and being faced with safety concerns while at our property. This is utterly disappointing and not an experience our guests usually have with us here at Red Roof. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and I hope you have a good day.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kasey L

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice customer service
Stayed 2 nights in Nov 2023
Response from Devorine Red Roof Management on Nov 20, 2023
Hello Kasey,Thank you for taking the time to write a review of your stay at Red Roof Inn College Station. I am thrilled that you were pleased with our customer service. Positive feedback like yours, is always an encouragement to our Red Roof staff as we strive to continuously improve the quality of our guest experience. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, Devorine Red Roof Management RediResponse Specialist

2/10 Terrible

JUSTIN

Stayed 2 nights in Nov 2023
Response from Toni-Ann RediResponse Specialist on Nov 21, 2023
Hello Justin,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

David

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We stayed in room 122. There is a distinct disgusting smell that is overpowering. Our entire suitcase of clothing was affected.
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Nov 19, 2023
Hello David, Thank you for leaving a review of your stay at our Red Roof Inn. You indicated that during your stay you discovered an odor in your room which is truly regrettable. At Red Roof we strive to provide guests with all the comforts of home, and hold our housekeeping staff to the highest standard, so this is disappointing. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 Excellent

Tanya Melissa

Stayed 3 nights in Nov 2023
Response from Ton-Ann RediResponse Specialist on Nov 18, 2023
Hello Tanya,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

LEE

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Nov 15, 2023
Hello Lee,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Carlos Gerardo

Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Nov 14, 2023
Hello Carlos,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Grace

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is older and out dated. The beds are hard and pillows are almost nonexistent. The walls are so thin you can hear neighbors conversations. Overall. Cleanliness was as good as it could be. I believe it is overpriced for what you get.
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on Nov 14, 2023
Hello Grace,Thank you for reviewing our Red Roof Inn. We are saddened by your 2/5 score and to know that you felt the walls were thin, the upkeep of the property, the pillows and the bed were not to your liking and that you found the room to be overpriced. This is not the usual impression our guests leave with, but we appreciate you bringing this to our attention.Thank you again for sharing your concerns. We wish you the best in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

beth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not updated, that’s for sure.
Response from Toni-Ann RediResponse Specialist on Nov 13, 2023
Hello Beth, Thank you for taking the time to complete our guest survey. Myself and the staff at the Red Roof Inn are sorry you had a less than satisfactory experience, prompting your 2/5 rating. As we strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We at Red Roof value you as our guest and appreciate your business. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close the the campus✔️
Stayed 2 nights in Nov 2023
Response from Kamaria RediResponse Specialist on Nov 7, 2023
Dear Maria,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLLEGE STATION. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Darbi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kamaria RediResponse Specialist on Nov 7, 2023
Hello Darbi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLLEGE STATION and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 2 nights in Nov 2023
Response from Kamaria RediResponse Specialist on Nov 6, 2023
Dear Rogelio,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLLEGE STATION. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be convenient. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Vedvyas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on Nov 6, 2023
Dear Vedvyas,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLLEGE STATION. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be good. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Elaine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Dannielle Redirespondse Specialist on Nov 3, 2023
Hello Elaine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLLEGE STATION and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 31, 2023
Hello Alan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLLEGE STATION and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice person at front end room clean
Stayed 1 night in Oct 2023
Response from hiren on Oct 28, 2023
Thank you for writing a review. we appreciate your feedback and we will share this with our front desk.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Recordo Rediresponse Specialist on Oct 25, 2023
Hello William, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLLEGE STATION and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

Alena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 2 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 23, 2023
Dear Alena,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLLEGE STATION. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly staff here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 Terrible

Kim

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK HERE. I never leave reviews and this hotel was so disgusting I knew I had to write this review to warn other people. It is infested with roaches and found them crawling in the A/C unit, out from under the bed, and THE SHEETS. There was trash left behind from the previous guest on the floor. We walked in on housekeeping & they put the newly changed pillows on the floor. & there is a good chance we have money missing from one of the bags we left in the room. Absolutely the worst hotel experience we’ve ever had.
Stayed 2 nights in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 23, 2023
Dear Kim,I appreciate you sharing your feedback following your stay at the RED ROOF INN COLLEGE STATION. I was saddened to read that your stay fell short of your expectations due to the insects you reported, unclean room and the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, have a great day.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

10/10 Excellent

Jonny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 30, 2023
Hello Jonny, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLLEGE STATION and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist