Ratings based on 351 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Jul 25, 2015
Just passing thru. As usual for the comfort suites, very good night stay. Not quite as clean-----dust in places-----
for Everyoneby A verified traveler from Ramsey, il.
Good except for the hot tub would not turn off .Posted Jul 4, 2015
I got to the room and turned the hot tub on and it would not turn off. The guy, Tom, whom was very nice did the best he could. As it wound up, I had to remove the side panel and plug in and unplug the motor , which was quite dangerous given the wet conditions. For paying what I did for the room, that was very disappointing. Other than that the room was nice .
for Everyoneby A verified traveler from fairview heights il
Very nice hotelPosted Jun 6, 2015
Very nice and clean and safe but no hot tub and not enough places to sit for breakfast
by A verified traveler
Dissappointed!Posted Jun 4, 2015
Pros: Staff... and the location.
Cons: Major renovation.
Location: Lots of restaurants, but with our schedule, it was just a place to sleep.
We have stayed at Comfort Suites many times (mainly in Nashville) Wonderful experiences! At this one in St. Louis, my daughter had to change rooms as the shower leaked profusely. Our room was not satisfactory. Hair (from some previous client) was in the tub. Carpets were horribly dirty( large spots) The A/C unit was extremely loud. Of course the furniture was from the 1940's. The icing on the cake was when the smoke alarms went off at 2:00 a.m. June 2. Some young man was smoking marijuana in his room on our floor (3rd) and no one answered the phone at the desk when we tried to raise the agent. We checked out that morning, cutting our visit short by one day. This facility could use an up-grade awfully bad. The staff was friendly and the breakfast area was well maintained. Other than that... Forget it. Time for a make over.
for Everyoneby A verified traveler
Good sized rooms but disappointing servicePosted May 26, 2015
The room size was good and the breakfast was sufficient. Location is good for visitors to the area; close to shopping and easy access off the highway. The staff appeared sloppy and did not provide good service, and the rooms were not cleaned well from day to day. The breakfast was not restocked well at least one of the days (no sugar, no fruit, etc.). Overall, a good option but could use some closer supervision and service training.
for Everyoneby A verified traveler from Atlanta
Excellent choice in the Belleville areaPosted May 22, 2015
Pros: The location is close to I-64 to St. Louis and Illinois Street through Fairview Heights into Belleville. Well maintained, attentive staff.
Cons: Carpet could use cleaning.
Location: A regional mall is located nearby, but more important, St. Louis is only a short drive on I-64.
I've stayed here several times and return because it provides everything I expect as a cost-conscious visitor.
for Everyoneby A verified traveler from KY
Posted Apr 18, 2015
Pros: great breakfast, clean and friendly.
Location: Shopping, we rode the bus and the railway to the Stadium. Shopped at the mall.
Great breakfast, pleasant staff. Perfect location. This is our second time to stay there.
for Everyoneby A verified traveler from new burnside IL
Girl Scout overnightPosted Apr 12, 2015
We had a wonderful experience at comfort suites. The staff was wonderful!
for Familiesby A verified traveler
Overall a nice stay.Posted Mar 20, 2015 on Hotels
Was what we had in mind.
for Couplesby A verified traveler
Near St LouisPosted Mar 17, 2015 on Hotels
Great location, tons of shopping and resturants and only 10 min to St Louis!