Worst check-in I’ve ever had. Hotel said they couldn’t pull up reservation, even though I had confirmation e-mail from Hotels.com, and my credit card already had the amount taken out. Said they couldn’t call anyone about it either. Repeatedly just said “we don’t have anything to do with hotels.com.” Then tried to check in normally with another room they had, and they couldn’t figure that out because “computer shows it dirty, even though it’s not.” Literally 40 minutes later, 1 am, they said “oh it’s showing up now,” but was for the wrong day — even though my confirmation was correct. Eventually they called some hotel manager on the phone who told them (2 people who couldn’t figure this out) to just do it. It then took them 2 tries to make keys that work. Hardly worth mentioning but room had food on the floor in between two beds, too. I stay in about 50 hotels a year - worst check in I’ve ever seen. Hotels.com makes it near impossible to get a human on their phone, too, which doesn’t help.