Ratings based on 218 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good affordable hotel

Posted Jun 30, 2014
Pros: They are pet friendly! Other than the sign on the the door next to our room, I would never have know that a pet was there.
Location: Very conveniently located. Just 15 minutes from downtown St. Louis and right off the interstate.
Excellent hotel for the price. Staff was extremely nice and helpful. If on a budget, I highly recommend this hotel.
Comment from Hotel Management
Jul 10, 2014 by Manager, Hotel Management
Thank you so much for sharing your experience with us. We were happy to read all the positive comments. We are glad that we could provide you with a comfortable stay and that you found our staff to be so helpful. It brightens our day to know that your stay was so pleasant. We would like to thank you again and we look forward to welcoming you back on your return trip. Happy travels to you.
3 out of 5
Recommended
for Everyone
by Candice from Indiana

Basic Hotel-No Frills

Posted May 29, 2014
Pros: Pet friendly!!
Cons: Exercise room and do not have smoking and non-smoking rooms on the same floor.
Location: This hotel is close to the interstate, the shopping mall, a grocery store, Target and all kinds of restaurants. Great location!!
The hotel is clean and the staff is very pleasant and accommodating. There is no exercise room or agreement with any local gyms (and Gold's Gym is less than half-mile away). Be advised that there are smoking room on the third floor; which you would not know from booking a room. I have asthma and booked a non-smoking room. When I checked in, my room was on the 3rd floor. As soon as I got off the elevator, the odor of cigarette smoke was so strong that it permeated my room. I dropped off my suitcase and went down to the reception desk to report the issue. I was told that there are smoking rooms on the 3rd floor only; and I was in the non-smoking corridor of the floor. Well, there is only one hall and the smoke just waifs down the hall. I asked if I could move to another floor; but they were supposedly booked. The receptionist said that she would spray the hall and I could turn on the bathroom light (which would turn on the exhaust). I did as instructed, opened the windows and it did help a little. I left the hotel for the rest of the day and only stayed in the room at night (to avoid the smell). If I had been placed on the first or second floor this problem would have been avoided.
Comment from Hotel Management
May 30, 2014 by Manager, Hotel Management
Candice - Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed at that mission. At this time our third floor is split, half smoking and half non-smoking. Unfortunately, since our hotel was at maximum occupancy, we were unable to move your room; however, we would have if we could. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be a pleasure to have you stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and quiet

Posted Apr 28, 2014
Asked for a 3rd floor room which we got. Even though hotel was full it was nice and quiet. Would stay there again.
Comment from Hotel Management
Apr 30, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Again, thank you for the comments. We look forward to welcoming you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

very friendly staff

Posted Mar 31, 2014
I believe when we checked in the girl at the desk's name was Autumn. We had driven from Brookfield, Illinois and had stopped at a Wendy's 2 hours into our trip and I left my purse at that Wendy's. Autumn, was the most kindest concerned person and she got on that computer and searched for Wendy's locations for us because we didn't know the town we were in when we stopped. I believe she spent the better part of a half hour helping me track down phone numbers and was just the kindest person ever!!!
Comment from Hotel Management
Apr 3, 2014 by Manager, Hotel Management
The staff and I appreciate the kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided, especially Autumn. Again, thank you for the comments. We look forward to welcoming you back in the future!
4 out of 5
Recommended
by bazza from uk

ok

Posted Mar 29, 2014 on Hotels.com
hotel ok staff very good a bit noisy but not the worst i have stayed in
Comment from Hotel Management
Jun 27, 2014 by Manager, Hotel Management
Thank you for providing us with details about your stay. We appreciate the kind comments our staff; however, we apologize that you were disturbed by noise during your stay. I can assure you that we are looking into this issue and devising an action plan for handling it in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope we have the opportunity to see you again in the future.
4 out of 5
Recommended
for Everyone
by aggie

This traveler left a rating score only Posted Jan 24, 2014
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Jan 20, 2014 on Hotels.com
3 out of 5
Recommended
by TK

OK stay for one night.

Posted Jan 6, 2014 on Hotels.com
We chose this hotel because of its price, high ratings, and pet friendliness. Overall I found the stay to meet our needs, with just a couple minor things - heater was a little quirky and the buttons didn't seem to be fully functional, there was a weird smell when we entered the room (maybe it was once a smoker's room, even though it was supposed to be non-smoking), and the breakfast was lacking compared to other Extended Stays we had stayed in the previous week. Other things to note - overall friendly and competent customer service, including a check-in call a few minutes after you get to your room; although they make you sign a pet contract to only walk your pet in specific areas, it doesn't seem like it matters; they give you a magnet to put on your door to let cleaning staff know that there's a pet inside (much appreciated!), convenient location off freeway, score of 7.5/10 for cleanliness. I'd stay there again if I needed to, but I would see if there were better ones in the area and price range first.
Comment from Hotel Management
Mar 22, 2014 by Manager, Hotel Management
Thank you for providing us with details about your stay. We appreciate the kind comments about friendliness of staff. We apologize that your room heater made noise and the buttons not functioning properly, also the weird smell in your room during your stay. Your comments were reviewed by the staff, and we will coach and retrain my team to identify these issues so we can correct this before a guest checks in to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope we have the opportunity to see you again in the future.
5 out of 5
Recommended
for Families
by Tony from ohio

Lots of things near by

Posted Jan 1, 2014 on Hotels.com
I was very pleased with everything. Desk clerk gave us a great BBQ place to eat about a mile away. Clean friendly and everything you want on a night stay while traveling. I would highly recommend. Kitchens are available as well.
4 out of 5
Recommended
for Business Travelers
by Richard from Birmingham Al

Great place just needs hair dryers

Posted Dec 30, 2013 on Hotels.com
The place was great we loved it. Only issue, there was no hair dryer in the room. We went down to the front desk got one and was told to bring it back ASAP