Ratings based on 225 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Chicago, IL

4 walls and a bed

Posted Aug 4, 2014
Pros: Convenient location.
Cons: Check-in process. Location of smoking rooms.
I am very disappointed with my stay at this hotel. The location is convenient for the area, however, it took an obnoxiously long time to check-in (we waited 20 minutes for the family in front of us to check in) and the check-in process is extremely outdated. Thankfully, I just had 1 room but the front desk agent wanted to photocopy the IDs of every person staying in each room. What?!?! I have never experienced this before and I have stayed at a variety of hotels across the country. Her excuse for the delay in wait was that they were sold-out and that she was crazy busy with 5 check-ins for the evening. You heard me right, a whopping FIVE check-ins! For being sold-out, I thought it was poor planning to only have 1 agent working. On Saturday of our stay, we left our non-smoking room at about 1pm. We returned around 10pm and our room REEKED of cigarette smoke. Nothing had been moved and I had the "do not disturb" sign up so I am *assuming* that no one entered our room. I honestly wouldn't be surprised if they placed us right in between two smoking rooms. I didn't say anything about it that night because I was tired and just wanted to go to bed but it was pretty gross. There isn't a huge selection of hotels to choose from in this area but I definitely will not be returning to this one!
Comment from Hotel Management
Aug 6, 2014 by Manager, Hotel Management
Racheal - We appreciate you bringing your experience to our attention. The slow check–in you described is unacceptable, and we sincerely apologize for your experience. We met with our front desk staff to ensure that this is not repeated. It is required by city ordinance that we copy ID's, we apologize for the inconvenience. We will also have our staff look into the smoke odor in your non-smoking room. We are grateful for your feedback because it allows us to make improvements to our hotel. We hope we have the opportunity to see you again in the future.
3 out of 5
by A verified traveler

Posted Jul 25, 2014
Most extended stays have dishes, glass, silverware, etc. This one had none.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good affordable hotel

Posted Jun 30, 2014
Pros: They are pet friendly! Other than the sign on the the door next to our room, I would never have know that a pet was there.
Location: Very conveniently located. Just 15 minutes from downtown St. Louis and right off the interstate.
Excellent hotel for the price. Staff was extremely nice and helpful. If on a budget, I highly recommend this hotel.
Comment from Hotel Management
Jul 10, 2014 by Manager, Hotel Management
Thank you so much for sharing your experience with us. We were happy to read all the positive comments. We are glad that we could provide you with a comfortable stay and that you found our staff to be so helpful. It brightens our day to know that your stay was so pleasant. We would like to thank you again and we look forward to welcoming you back on your return trip. Happy travels to you.
3 out of 5
Recommended
for Everyone
by Candice from Indiana

Basic Hotel-No Frills

Posted May 29, 2014
Pros: Pet friendly!!
Cons: Exercise room and do not have smoking and non-smoking rooms on the same floor.
Location: This hotel is close to the interstate, the shopping mall, a grocery store, Target and all kinds of restaurants. Great location!!
The hotel is clean and the staff is very pleasant and accommodating. There is no exercise room or agreement with any local gyms (and Gold's Gym is less than half-mile away). Be advised that there are smoking room on the third floor; which you would not know from booking a room. I have asthma and booked a non-smoking room. When I checked in, my room was on the 3rd floor. As soon as I got off the elevator, the odor of cigarette smoke was so strong that it permeated my room. I dropped off my suitcase and went down to the reception desk to report the issue. I was told that there are smoking rooms on the 3rd floor only; and I was in the non-smoking corridor of the floor. Well, there is only one hall and the smoke just waifs down the hall. I asked if I could move to another floor; but they were supposedly booked. The receptionist said that she would spray the hall and I could turn on the bathroom light (which would turn on the exhaust). I did as instructed, opened the windows and it did help a little. I left the hotel for the rest of the day and only stayed in the room at night (to avoid the smell). If I had been placed on the first or second floor this problem would have been avoided.
Comment from Hotel Management
May 30, 2014 by Manager, Hotel Management
Candice - Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed at that mission. At this time our third floor is split, half smoking and half non-smoking. Unfortunately, since our hotel was at maximum occupancy, we were unable to move your room; however, we would have if we could. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be a pleasure to have you stay with us again in the future.
5 out of 5
Recommended
by r. hawkins from houston texas

Great short term stay hotel with reasonable prices

Posted May 1, 2014 on Hotels.com
I thought that the day clerk was just adorable with the way she greeted everyone. She gave great customer service.
Comment from Hotel Management
Jun 26, 2014 by Manager, Hotel Management
Thank you for your positive comments regarding our front desk staff. We are very pleased to read that we provided you with excellent customer service. The staff and I would like to thank you again and we look forward to seeing you in the future, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and quiet

Posted Apr 28, 2014
Asked for a 3rd floor room which we got. Even though hotel was full it was nice and quiet. Would stay there again.
Comment from Hotel Management
Apr 30, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Again, thank you for the comments. We look forward to welcoming you back in the future.
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Apr 16, 2014 on Hotels.com
2 out of 5
Recommended
by Anna from IL

Creepy

Posted Apr 10, 2014 on Hotels.com
Came back to the room at about 10:30pm to find an ab roller on the floor right when we walked in and both windows wide open. Nothing was taken, just creeped us out.
Comment from Hotel Management
Jun 21, 2014 by Manager, Hotel Management
Anna - I appreciate you bringing your experience to our attention. What you have documented regarding the windows being wide open and an ab roller on your floor upon your return is unacceptable and I sincerely apologize for your experience. As a member of management, I can assure you that I have met with and coached my team to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

very friendly staff

Posted Mar 31, 2014
I believe when we checked in the girl at the desk's name was Autumn. We had driven from Brookfield, Illinois and had stopped at a Wendy's 2 hours into our trip and I left my purse at that Wendy's. Autumn, was the most kindest concerned person and she got on that computer and searched for Wendy's locations for us because we didn't know the town we were in when we stopped. I believe she spent the better part of a half hour helping me track down phone numbers and was just the kindest person ever!!!
Comment from Hotel Management
Apr 3, 2014 by Manager, Hotel Management
The staff and I appreciate the kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided, especially Autumn. Again, thank you for the comments. We look forward to welcoming you back in the future!
4 out of 5
Recommended
by bazza from uk

ok

Posted Mar 29, 2014 on Hotels.com
hotel ok staff very good a bit noisy but not the worst i have stayed in
Comment from Hotel Management
Jun 27, 2014 by Manager, Hotel Management
Thank you for providing us with details about your stay. We appreciate the kind comments our staff; however, we apologize that you were disturbed by noise during your stay. I can assure you that we are looking into this issue and devising an action plan for handling it in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope we have the opportunity to see you again in the future.