Ratings based on 241 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Clean rooms, quiet building and helpful staff.

Posted Sep 6, 2014
Pros: Quiet and near restaurants and shopping centers
Cons: The morning coffee would run out and was not refilled
Location: Access to several shopping centers and easy access to Interstate into St. Louis
I had changed location to stay at the last minute to be nearer to relatives that were staying nearby. Desk Clerk was very helpful in accommodating me with a ground floor room so I could be near parking & not have to do a lot of walking.
Comment from Hotel Management
Sep 20, 2014 by Manager, Hotel Management
Thank you so much for sharing your experience with us. We were happy to read that you enjoyed your clean, quiet room and our helpful staff. We will share your review with our staff and make sure that we are stocking our breakfast properly each morning. We would like to thank you again for your kind review. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Passing Through

Posted Sep 3, 2014
Pros: Convenient location just off the Interstate...
Cons: Luggage cart was broken need new ones...
Location: Just passing through.....
Nice room at a decent rate... Coffee and oatmeal were awesome...
Comment from Hotel Management
Sep 19, 2014 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay with us. I am thrilled to read we provided you with a nice room at a decent rate and that you enjoyed the coffee and oatmeal from our grab-and-go breakfast. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
2 out of 5
by A verified traveler

Posted Aug 26, 2014
The carpet in the room was very dirty. After taking a shower and walking on the carpet, you had to wash the soles of your feet with a wash cloth to put your socks on. The lady at the front desk was very apologetic and said she would talk to the staff that morning since they were all there. Hopefully they will get this resolved for other patrons.
Comment from Hotel Management
Sep 3, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of your experience. We are sorry to hear about the cleanliness of your carpet. We will work with our housekeeping staff to make sure our carpets are always cleaned properly. Thank you again for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
Staff was really friendly, will definitely stay there again if I need to.
Comment from Hotel Management
Sep 2, 2014 by Manager, Hotel Management
Thank you for taking the time to write a review of our hotel. We are proud of our staff for providing you with the quality service that you deserve. Thank you again for your kind words. We hope to see you again soon.
2 out of 5
by A verified traveler from Chicago, IL

4 walls and a bed

Posted Aug 4, 2014
Pros: Convenient location.
Cons: Check-in process. Location of smoking rooms.
I am very disappointed with my stay at this hotel. The location is convenient for the area, however, it took an obnoxiously long time to check-in (we waited 20 minutes for the family in front of us to check in) and the check-in process is extremely outdated. Thankfully, I just had 1 room but the front desk agent wanted to photocopy the IDs of every person staying in each room. What?!?! I have never experienced this before and I have stayed at a variety of hotels across the country. Her excuse for the delay in wait was that they were sold-out and that she was crazy busy with 5 check-ins for the evening. You heard me right, a whopping FIVE check-ins! For being sold-out, I thought it was poor planning to only have 1 agent working. On Saturday of our stay, we left our non-smoking room at about 1pm. We returned around 10pm and our room REEKED of cigarette smoke. Nothing had been moved and I had the "do not disturb" sign up so I am *assuming* that no one entered our room. I honestly wouldn't be surprised if they placed us right in between two smoking rooms. I didn't say anything about it that night because I was tired and just wanted to go to bed but it was pretty gross. There isn't a huge selection of hotels to choose from in this area but I definitely will not be returning to this one!
Comment from Hotel Management
Aug 6, 2014 by Manager, Hotel Management
Racheal - We appreciate you bringing your experience to our attention. The slow checkā€“in you described is unacceptable, and we sincerely apologize for your experience. We met with our front desk staff to ensure that this is not repeated. It is required by city ordinance that we copy ID's, we apologize for the inconvenience. We will also have our staff look into the smoke odor in your non-smoking room. We are grateful for your feedback because it allows us to make improvements to our hotel. We hope we have the opportunity to see you again in the future.
3 out of 5
by A verified traveler

Posted Jul 25, 2014
Most extended stays have dishes, glass, silverware, etc. This one had none.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good affordable hotel

Posted Jun 30, 2014
Pros: They are pet friendly! Other than the sign on the the door next to our room, I would never have know that a pet was there.
Location: Very conveniently located. Just 15 minutes from downtown St. Louis and right off the interstate.
Excellent hotel for the price. Staff was extremely nice and helpful. If on a budget, I highly recommend this hotel.
Comment from Hotel Management
Jul 10, 2014 by Manager, Hotel Management
Thank you so much for sharing your experience with us. We were happy to read all the positive comments. We are glad that we could provide you with a comfortable stay and that you found our staff to be so helpful. It brightens our day to know that your stay was so pleasant. We would like to thank you again and we look forward to welcoming you back on your return trip. Happy travels to you.
5 out of 5
Recommended
by josh from Iowa

nice hotel

Posted Jun 21, 2014 on Hotels.com
Had no wake up call and no housekeeping which was fine other than that very nice place. Had an issue with the tv mount being messed up and the front desk lady switched our room as fast as she could, i didnt ask for a new room she just gave one. Overall is a very nice hotel nice room nice staff didnt smell of smoke looked new just overall really good. Absolutely would stay again
Comment from Hotel Management
Sep 6, 2014 by Manager, Hotel Management
We would like to thank you for writing such kind comments about our hotel. We truly appreciate your comments regarding our staff and your overall stay. We are sorry that we could not provide you with all of the amenities you desired, but are glad that we were able to provide you with a comfortable stay. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
4 out of 5
Recommended
for Personal Event
by Rick from Cincinnati

Met our needs

Posted Jun 20, 2014 on Hotels.com
Comfortable, useful, handy location, good value. Clean, comfortable mattress with good support.
Comment from Hotel Management
Sep 6, 2014 by Manager, Hotel Management
Rick - We would like to thank you for writing a review about your stay with us. We are glad to hear that we were able to provide you with a clean, comfortable, and affordable stay. We consider our hotel our home and we want our guest to feel at home when they visit, so we are happy that we met this standard. We would like to thank you again for posting your review. We look forward to welcoming you back in the future! Happy Travels!
5 out of 5
Recommended
by A verified traveler

Overnight

Posted Jun 16, 2014 on Hotels.com
Great hotel for our purposes (just one brief overnight). We were very impressed with the hotel and cost!
Comment from Hotel Management
Sep 6, 2014 by Manager, Hotel Management
Thank you for your wonderful review of our hotel. We are pleased that we were able to provide a clean and comfortable room during your stay. Our team strives to provide friendly service, clean rooms and comfortable surroundings. It is so rewarding to know that we were able to do that for you and we look forward to seeing you again. Once again, thank you.