Ratings based on 305 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Atlanta Metro
East St Louis Hotel and Nice Place to stayPosted Sep 20, 2014
The folks that work there are good at what they do - it is easy to tell that they like what they do. There was plenty of parking - very clean hotel lobby - the resturante had a special every night - the breakfast buffet was excellent - another plus - the property is not butted up against a noisey highway but next to a corn field - but still close to an interstate so getting around was also easy.
for Everyoneby A verified traveler from Fairveiw Heights, Illinois
Clean & ComfortablePosted Sep 12, 2014
This hotel was very comfortable and clean. The hotel staff was excellant. They were very helpful and courteous. We would definitely stay again .
by A verified traveler from Seattle
NoisyPosted Sep 7, 2014
Loud obnoxious musak playing in lobby, only coffee for free in morning, tornado warnings went off late in the night and the staff was very unhelpful regarding what should be done.
for Everyoneby A verified traveler
Posted Aug 11, 2014
Nice hotel....wish they had a Continental breakfast.
for Everyoneby A verified traveler from Portland OR
Posted Aug 9, 2014
Pros: Clean, pleasant, friendly and helpful staff, good amenities.
Location: This hotel is very well located; I was able to get easily to all the activities I had planned.
I was visiting the area where I grew up for a class reunion and to see family, therefore, I drove to many places all around the area of the hotel. This hotel, being near the junction of I-64 and local highway 159, made it very easy and convenient to get to and from places I hadn't visited for 20 years!
for Everyoneby A verified traveler from Illinois
Excellent Hotel with a couple of things to work onPosted Aug 1, 2014
Pros: Beds were so, so comfortable. Breakfast was wonderful. Staff were very helpful. A bottle of water in the room was an excellent touch.
Cons: Update the hotel webpage and search categories. Update security procedures for the staff to ensure rooms are secure.
Location: Best exit on the Illinois side of St Louis. It has everything from the best places to eat to the best mall.
When we first arrived, the door to the room was unlatched. When calling the front desk to report it, we discovered that there was soda spilt on the telephone, table, bed, and floor. When pulling back the sheets, there were imprints from where visitors had used the bed. We were given a new room immediately since it was clear that the room had been entered while not locked. When searching for a hotel online, there were only two requirements that we had for a hotel. We needed an indoor pool and a hot tub. The pool was absolutely great. The hot tub apparently quit about 2-3 years ago and is now a water flower garden with tons of plants in it.
by A verified traveler from Rienzi, MS
Could be a nice hotelPosted Jul 19, 2014
Pros: In a clean area of town, close to mall and lots of eating establishments.
Cons: Customer service - explain details in full at check-in, offer free breakfast buffet, improve internet accessibility, guest laundry.
Location: Mall, lots of eating establishments, Five Guys, Chick-fila, McD's, Krispy Kreme - Interstate access easy and close by.
We were offered the Green Choice upon arrival, my understanding was I could use the $5.00 coupon anywhere at the hotel. However, the next morning my husband attempted to pay a drink at the hotel store and was refused - said could only use in the hotel restaurant - would not even sale him a drink at the store! As we were leaving for the day, I returned the $5.00 coupon and opted out - this was 9:00 - 9:30 a.m. - asking for my room to be cleaned. When we returned around 9:00 p.m. - room had not been touched. I called front desk and was told housekeeper would come freshen up the room - he brought towels and left! Very disappointed! There was no guest laundry, no free breakfast and Internet was very slow and hard to keep connected in the room. The hotel was clean, and rooms nice, however I would have preferred a little more customer friendly service.
for Everyoneby A verified traveler from Marion, IL
Great hotel for a decent pricePosted Jul 14, 2014
Stayed one night. Very spacious, clean room. Friendly staff. 2 thumbs up.
by A verified traveler
Posted Jul 7, 2014
We stayed on 2nd floor,and there was so much noise coming from third floor, we couldn't rest, I reanted 3 rooms, and the toilets were stop up in two of them, I was so disappointed
for Everyoneby A verified traveler
Nice hotel just outside st LouisPosted Jun 23, 2014
The king suite: Room was spacious and came with two tv's, couch, mini fridge (a little beat up, but functioned fine), and microwave. Bed, pillows, etc were comfortable and have a nice night's rest. Hotel staff was more than courteous and was a delight to interact with.